Work Order 360 View

09/14/2024Anuovo waiting for signed ANR

09/08/2025 RArnold -dispatching to April per Fady

08/20/2025 MHamersley - rec'd IB call and email reply from Tod stating that these devices are not in his inventory, correct email: tod.morris@integrishealth.org

08/20/2025 MHamersley - called 580-765-0511, call went to Bio Med VM/LM, trying to verify that these devices are not located at this site; sent f/u email: tod.morris@myalliancehealthok.com

08/14/2025 Rbailey - Called 580.765.0511 and this is a BioMed. Left VM on status location of devices

07/17/2025 Cever escalated to Fady work was previously closed as poc Tod advised devices are not onsite. Unable to reach Tod to confirm again.

06/23/2025 MHamersley - called 580-765-0511, phone just rings, no answer, x2; sent f/u email: tod.morris@myalliancehealthok.com

06/04/2025 Cever sent email to tod.morris@myalliancehealthok.com trying to confirm last 3 devices for service.

05/22/2025 MHamersley - called 580-765-0511, call went to Tod's VM/LM; sent f/u email: tod.morris@myalliancehealthok.com

05/08/2025 Cever sent email to tod.morris@myalliancehealthok.com trying to confirm inventory and schedule FSE onsite

05/07/2025 YEspino Called 580-765-0511 to speak to Tod over the device in question. Was unable to speak to him or leave a message.

04/08/2025 Rbailey - Rcvd VM from 580.765.0511 Tod Morris. Attempted to CB. Got VM. Advised I was going to send email about the 3 devices as he mentioned that he had 6 v60s at his location

04/08/2025 Rbailey - Called 580.765.0511 Got the VM for Tod Morris. Left VM for FU

04/08/2025 Rbailey - Called 410.850.0100. Message said Call being answered by Automated Attendant. Pressed 0 for Oper. Call could not be transferred. Send to dial by name. Pressed for Zamil Hashimi. Xfer'd to Zaras Humdahn. NA Left VM for FU

03/27/2025 JRolston - Researching for FSE trip. Attempting to find other FCO's to bundle for service date.

03/10/2025 JRolston - Researching for possible FSE trip.

01/24/2025 TBush sent follow up email to tod.morris@myalliancehealthok.com

01/24/2025 TBush Calling Zamil Hashishi at 4108505049- was for fax machine sending follow up to zamil@royspec.org

01/21/2025 JRojas- sent an email to tod.morris@myalliancehealthok.com

12/26/2024 MHamersley - Per Austin, this work order needs more research.

11/27/2024 awhitney called and left a voicemail for Todd Morris at 580.765.0511

10/22/2024 MHamersley - Per Austin, reviewing WO cancellation request.

09/12/2024 awhitney reviewed FCO50 work order from 2020 WO-02169130 These were submitted for an ANR at this location due to the customer not having these 3 devices I believe this needs to be submitted for Cancelation.

06/11/2024 MHamersley - called 410-850-0100, tried to dial Sam Garcia (contact listed for site), said "party cannot be identified", called back pressed 0 for operator, but just keeps going back to original menu. called back and dialed for Naser Rawashdeh (name found on LinkedIn) call went to his VM/LM. 

SN: 100004742, 100004923, 100004928

FCO69-WO-01131752

FCO66-WO-00963660

04/15/2024 awhitney reviewed FCO50 work order from 2020 WO-02169130 These were submitted for an ANR at this location due to the customer not having these 3 devices I believe this needs to be submitted for Cancelation.

04/15/2024 JRojas- per previous WO note, devices were not at this location.

02/14/2024 Rbailey - Called 410.850.5049 Attempted but this number is a Fax Machine.

02/14/2024 Rbailey - Called 410.850.0100 Menu did not mention it was Royspec. Asked 1 if know ext. 2 dial by name. 3 for Oper. Pressed 3 it rerouted to Menu. Pressed 3 again it rerouted to Menu again. Attempted to dial by name and none worked.

@Austin Whitney​ We will not be able to ANR these devices based on the previous ANR for FCO050. Although the notes state the customer said they didn't have the devices, the ANR paperwork states it was closed for "Unable to Reach Customer" which is no longer a valid reason.

cc @Diana Cox​