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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01130963 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hanover Emergency Center — 9275 Chamberlayne Rd, Mechanicsville VA, 23116

Feb 14, 2024 → Sep 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (77 biz days early)
Active: 383 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Sep 8, 2025)
▶ Clock Running
Status: Created
Feb 15 → Feb 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Ready for Scheduling
Feb 15 → Apr 11, 2024
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Entered
Apr 11 → Apr 11, 2024
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 11 → Apr 12, 2024
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 12 → Apr 22, 2024
6 business days (counted)
Running total: 46 of ? biz days used
272d
▶ Clock Running
Status: Ready for Scheduling
Apr 22 → May 23, 2025
272 business days (counted)
Running total: 318 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 4, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 4 → Jul 10, 2025
24 business days (counted)
Running total: 342 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 342 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 342 of ? biz days used
▶ Clock Running
Status: Entered
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 342 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Jul 10, 2025
0 business days (counted)
Running total: 342 of ? biz days used
40d
▶ Clock Running
Status: On Hold
Jul 10 → Sep 5, 2025
40 business days (counted)
Running total: 382 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 383 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 383 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 383 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 383 of ? biz days used
Created: Feb 15, 2024 Completed: Sep 8, 2025
Show SLA Clock Detail (17 periods)
Period Status Clock Biz Days Running Total
Feb 15 → Feb 15 Created ▶ Running 0 0
Feb 15 → Apr 11 Ready for Scheduling ▶ Running 39 39
Apr 11 → Apr 11 Entered ▶ Running 0 39
Apr 11 → Apr 12 Ready for Scheduling ▶ Running 1 40
Apr 12 → Apr 22 On Hold ▶ Running 6 46
Apr 22 → May 23 Ready for Scheduling ▶ Running 272 318
May 23 → Jun 4 Ready for Release ⏸ Paused 7
Jun 4 → Jul 10 Ready for Scheduling ▶ Running 24 342
Jul 10 → Jul 10 Assigned ▶ Running 0 342
Jul 10 → Jul 10 Scheduled ▶ Running 0 342
Jul 10 → Jul 10 Entered ▶ Running 0 342
Jul 10 → Jul 10 Ready for Scheduling ▶ Running 0 342
Jul 10 → Sep 5 On Hold ▶ Running 40 382
Sep 5 → Sep 8 Scheduled ▶ Running 1 383
Sep 8 → Sep 8 Tech On Site ▶ Running 0 383
Sep 8 → Sep 8 Tech Off Site ▶ Running 0 383
Sep 8 → Sep 8 Tech On Site ▶ Running 0 383
Dispatch 1.0d
Holding 55.3d (excluded)
Coordinators 340.9d
Field Work 0.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
55.3 days
Coordinators
340.9 days
Over SLA
Field Work
0.5 days
Created: Feb 15, 2024 Due: Dec 31, 2025 Completed: Sep 8, 2025 (114 days early)
📅
391.0 days Total Age
⏱️
272.9d in Ready for Scheduling Longest Stage
🔄
17 transitions Status Changes
⚠️
335.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 8, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 749 days old
🚨
Primary Delay 272.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 335.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
338.9d / 1.0d SLA
On Hold
47.8d
Ready for Release
7.5d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/09/2025 SRobinson- Created follow up WO for the remaining. (WO-01303280)

09/05/2025 Cever received email from James.Coleman@gehealthcare.com confirming Device is at Hanover replied advising FSE will come Monday Sept 8th to complete

08/20/2025 MHamersley - called 804-289-4558, call went to GE Bio Med VM/LM; sent email: James.Coleman@gehealthcare.com 

MX0007178 - at Hanover Freestanding Emergency


Internal Note: 08/13/2025 MNewman - Please use this WO to schedule remaining device on case. MX0007178

07/03/2025 Cever this WO is a duplicate on the PWO once the 3 SN are complete this can be cancelled- toey will complete on WO-12225198

07/09/2025 Cever this might be a duplicate

07/03/2025 Cever received email from James.Coleman@gehealthcare.com confirming FSe onsite for July 14th

07/03/2025 Cever sent email to James.Coleman@gehealthcare.com and Gross William - Richmond <William.Gross@HealthTrustPG.com> trying to confirm FSe osnite for July 14th

06/04/2025 Cever sent email to James.Coleman@gehealthcare.com with dates offered.

MX0007172 - ANR

MX0007177 - at Henrico

MX0007178 - at Hanover Freestanding Emergency

03/26/2025 JRolston - Researching for FSE trip. Will schedule accordingly once FCO69 parts are confirmed off of backorder.


02/26/2025 RArnold - Inbound call from Ashley. She confirmed to have Torey on site on 03/07. She has a total of needing Multiple FCOs. Will dispatch those as well. ATTN: Ashley Smith/ equipment management.

Office: 18045417509 Cell: 804.721.7354

TriCities Hospital 411 W Randolph Rd, Hopewell, VA 23860

created new WO


02/26/2025 RArnold - Called 804.721.7354 for Ashley, she needs to call me back when she gets in her office. 


02/26/2025 Rbailey - Rcvd call from 804.541.7509 from Ashley Smith concerning device MX0007210. She is at TriCities Hospital 411 W Randolph Rd, Hopewell, VA 23860. She said that BioMed wasn't taking care of and she wanted to get this scheduled. She received email from Rebecca Arnold and so I advised I would have Rebecca reach out.

Cell: 804.721.7354 (Not great Cell service in Hospital)

ashley.smith@healthtrustpg.com


02/05/2025 JRojas- sent a follow up including kristin.hires@hcahealthcare.com

01/30/2025 RArnold - Jim replied and has located the device at his location. Created new WO. WO-01243221


01/30/2025 RArnold - Called 18042894558 for Jim to see if he located the device at his location. Left a message. Sending email.

MX0007178 is at Hanover Emergency Center.

MX0007177 - Henrico Doctors' Hospital 1602 Skipwith Rd, Richmond,


01/28/2025 RArnold - Called 804-489-1042 for Dave Mechuta. To see about the credentialing. Left a message. Sending email. 


01/28/2025 RArnold - Called 804.289.4558 for James. He needs to locate the one at his location. 

One device is at free standing ED. He does not remember which SN#. 

Hanover Emergency Center

9275 Chamberlayne Ave

I will reach out again later this week to see if he has been able to locate the device at his location. Trying to schedule Torey for 02/07


01/28/2025 RArnold - Inbound call from Mike, 18044897012. HE confirmed to have Torrey on site 02/06. He can work in biomed to avoid credentialing. Created new WO WO-01242464


01/28/2025 Rarnold - Called 804-489-7012 for Mike. He emailed saying that he told the RT director that we need his 3 devices on 02/06. I need to know if we can work around the credentialing. Left a message. Sending email. 


01/23/2025 RArnold - Called 804.267-5820 for Will. Left a message to discuss Credentialing. Left a message.


01/23/2025 RArnold - Called 804-489-1042 for Dave Mechuta. He is not sure if we can work around healthtrust. He said that i should speak to Will Gross about the credentialing. Sending Dave an email to confirm SN#

david.mechuta@gehealthcare.com

TriCities Hospital 411 W Randolph Rd, Hopewell, VA 23860

MX0007210


01/23/2025 RArnold - Called 804.289.4558 for James Coleman. Did not leave another message. Sending email.

James.Coleman@gehealthcare.com

Henrico Doctors' Hospital 1602 Skipwith Rd, Richmond, VA 23229

MX0007178 

MX0007177


01/23/2025 RArnold - Called 804.241.0637 for James Coleman . Left message. 

James.Coleman@gehealthcare.com

Henrico Doctors' Hospital 1602 Skipwith Rd, Richmond, VA 23229

MX0007178 

MX0007177


01/23/2025 RArnold - Called 804-489-7012 for Michael Boudreaux. He is in the middle of something at the moment. I am sending email with SN#s for him to confirm. Site require healthtrust credentialing. Michael.Boudreaux@gehealthcare.com

Henrico Doctors Parham Campus 7700 E Parham Rd, Richmond, VA 23294

MX0007176 

MX0007182

MX0007174


01/22/2025 RArnold - Called 804.267.5820 for William Gross. We went over SN#. I am going to send him and email and he will confirm i have the correct addresses. He will provide contacts our send out an email to the contacts and include us.

Hinrico Doctors Praham Campus Richmond VA

MX0007176 

MX0007182

MX0007174


Tri Cities Hopewell VA 

MX0007210

Hinrico Doctors Forest Campus Richmond Virginia

MX0007178 

MX0007177

william.gross@healthtrustpg.com


11/11/2024 MHamersley - called 804-327-5101, Mike Boudreaux, noone by this name at this location. Googled location address and it comes up as "Location Permanently Closed" 


06/28/2024 JRojas- sent a follow up email to Mike. Device were located at different sites last year.

04/02/2024 Rbailey - Rcvd call from 804.327.5101 Mike Boudreaux (Boo-Dro) he advised that David is no longer there. We checked the first serial and it was not there. Sending an email to check all 13 devices

WO-01130963

WO-01130964

212681266@ge.com

I asked if it should be @gehealthcare.com and he said not right now


03/13/2024 Rbailey - Called 804.747.5798 NA left VM. This is the contact on WO that was given for David Mechuta for 66 at Parham

WO-01130963

WO-01130964

🔧 Work Performed
Arrived as scheduled but do not have the correct parts. Requesting reschedule.
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Feb 14, 9:29 PM
Work Order: WO-01130963
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Feb 15, 9:07 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11h 38m
🚨 40.0 business days
🆕
2 Status: Entered Apr 11, 7:27 PM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Diana Cox
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏸️
Status: On Hold by Micah Peters Apr 11, 10:26 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 2h 57m
⚠️ 7.2 business days
📅
Status: Ready for Scheduling by Diana Cox Apr 22, 12:51 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 10d 14h
🚨 273.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 396d 3h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Jun 4, 9:34 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 11d 17h
🚨 25.0 business days
👷
3 Status: Assigned Jul 10, 8:37 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h6e00000II6z9AAD, Allan Klus
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-07-14T12:00:00.000+0000
🆕
Status: Entered by Cristina Everetts Jul 10, 8:43 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 5m, 0m
⏸️
Status: On Hold by Diana Cox Jul 10, 1:34 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 4h 51m
🚨 41.0 business days
👷
3 Technician Assigned Sep 5, 7:57 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-08T17:00:00.000+0000, 2025-09-08T18:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: On Hold
To: Scheduled
Duration in Previous: 56d 18h
2.0 business days
🔧
2 Status: Tech On Site Sep 8, 3:28 PM
Status: Tech On Site → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Tech On Site, Tech Off Site
To: Tech Off Site, Tech On Site
Duration in Previous: 3m, 0m
⏱️
2 5x Labor Added Sep 8, 7:17 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 3h 49m
🚗
3 Status: Tech Off Site Sep 8, 7:34 PM
Status: Tech Off Site → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Timothy Amburgey Sep 9, 11:27 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 49m, 0m
4.0 business days
🧾
Invoice Created Sep 12, 3:53 PM
Invoice Number: SM-240372

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 40.0 business days (threshold: 1.0 business days)
Exceeded by 39.0 business days
Ready for Scheduling
Duration: 272.9 business days (threshold: 1.0 business days)
Exceeded by 271.9 business days
Ready for Scheduling
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 8, 2:00 PM
Created
Feb 14, 9:29 PM
Invoice #
SM-240372

Work Details (6)

Name Type Status Qty Amount Date
WL-02929097 Labor Open 2.25 $0.00 Sep 8, 7:17 PM
WL-02929098 Labor Open 0.25 $0.00 Sep 8, 7:17 PM
WL-02929099 Labor Open 2 $0.00 Sep 8, 7:17 PM
WL-02929101 Travel Open 105 $0.00 Sep 8, 7:17 PM
WL-02929102 Travel Open 84 $0.00 Sep 8, 7:17 PM
WL-02929113 Labor Open 0.5 $0.00 Sep 8, 7:35 PM

Details