Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Royspec — 7470 Candlewood Rd, Hanover MD, 21076
Feb 14, 2024 → Sep 16, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 15 → Feb 15 | Created | ▶ Running | 0 | 0 |
| Feb 15 → May 23 | Ready for Scheduling | ▶ Running | 318 | 318 |
| May 23 → Aug 20 | Ready for Release | ⏸ Paused | 60 | — |
| Aug 20 → Sep 8 | Ready for Scheduling | ▶ Running | 12 | 330 |
| Sep 8 → Sep 10 | Scheduled | ▶ Running | 2 | 332 |
| Sep 10 → Sep 14 | Tech On Site | ▶ Running | 2 | 334 |
| Sep 14 → Sep 16 | Incomplete | ▶ Running | 2 | 336 |
09/14/2024Anuovo waiting for signed ANR
09/08/2025 RArnold -dispatching to April per Fady
08/20/2025 MHamersley - rec'd IB call and email reply from Tod stating that these devices are not in his inventory; correct email: tod.morris@integrishealth.org
08/20/2025 MHamersley - called 580-765-0511, call went to Bio Med VM/LM, trying to verify that these devices are not located at this site; sent f/u email: tod.morris@myalliancehealthok.com
08/14/2025 Rbailey - Called 410.850.0100 (Royspec) pressed to get Naser Rawashdeh to see if he could verify where devices were sent to. NA Left VM for FU
08/14/2025 Rbailey - Called 580.765.0511 and this is a BioMed. Left VM on status location of devices
07/17/2025 Cever escalated to Fady work was previously closed as poc Tod advised devices are not onsite. Unable to reach Tod to confirm again.
06/23/2025 MHamersley - called 580-765-0511, phone just rings, no answer, x2; sent f/u email: tod.morris@myalliancehealthok.com
06/04/2025 Cever sent email to tod.morris@myalliancehealthok.com trying to confirm last 3 devices for service.
05/22/2025 MHamersley - called 580-765-0511, call went to Tod's VM/LM; sent f/u email: tod.morris@myalliancehealthok.com
05/07/2025 YEspino Called 580-765-0511 to speak to Tod over the device in question. Was unable to speak to him or leave a message.
01/21/2025 JRojas- sent an email to tod.morris@myalliancehealthok.com
12/26/2024 MHamersley - Per Austin, this work order needs more research.
11/27/2024 awhitney called and left a voicemail for Todd Morris at 580.765.0511
09/12/2024 awhitney reviewed FCO50 work order from 2020 WO-02169130 These were submitted for an ANR at this location due to the customer not having these 3 devices I believe this needs to be submitted for Cancelation.
06/11/2024 MHamersley - called 410-850-0100, tried to dial Sam Garcia (contact listed for site), said "party cannot be identified", called back pressed 0 for operator, but just keeps going back to original menu. called back and dialed for Naser Rawashdeh (name found on LinkedIn) call went to his VM/LM.
SN: 100004742, 100004923, 100004928
FCO69-WO-01131752
FCO66-WO-00963660
04/15/2024 awhitney reviewed FCO50 work order from 2020 WO-02169130 These were submitted for an ANR at this location due to the customer not having these 3 devices I believe this needs to be submitted for Cancelation.
04/15/2024 JRojas- per previous WO note, devices were not at this location.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02931730 | Labor | Open | 4 | $465.00 | Sep 10, 7:33 PM |
| WL-02931731 | Labor | Open | 0.5 | $285.00 | Sep 10, 7:33 PM |
| WL-02931732 | Expenses | Open | 1 | $0.00 | Sep 10, 7:33 PM |
| WL-02931733 | Travel | Open | 230 | $0.00 | Sep 10, 7:33 PM |
| WL-02938581 | Labor | Open | 0.016666666666667 | $114.00 | Sep 17, 11:12 AM |