Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01132313 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adventhealth Four Corners FSED — 17430 Bali Blvd, Winter Garden FL, 34787

Feb 14, 2024 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 318 biz days
Paused: 86 biz days
🕐 Clock stopped: Completed (Sep 27, 2025)
▶ Clock Running
Status: Created
Feb 15 → Feb 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
145d
▶ Clock Running
Status: Ready for Scheduling
Feb 15 → Sep 12, 2024
145 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 25, 2024
9 business days (counted)
Running total: 154 of ? biz days used
▶ Clock Running
Status: Entered
Sep 25 → Sep 25, 2024
0 business days (counted)
Running total: 154 of ? biz days used
164d
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → May 23, 2025
164 business days (counted)
Running total: 318 of ? biz days used
⏸86d
⏸ Clock Paused
Status: Ready for Release
May 23 → Sep 26, 2025
86 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 318 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 27, 2025
0 business days (counted)
Running total: 318 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 27 → Sep 27, 2025
0 business days (counted)
Running total: 318 of ? biz days used
Created: Feb 15, 2024 Completed: Sep 27, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 15 → Feb 15 Created ▶ Running 0 0
Feb 15 → Sep 12 Ready for Scheduling ▶ Running 145 145
Sep 12 → Sep 25 Scheduled ▶ Running 9 154
Sep 25 → Sep 25 Entered ▶ Running 0 154
Sep 25 → May 23 Ready for Scheduling ▶ Running 164 318
May 23 → Sep 26 Ready for Release ⏸ Paused 86
Sep 26 → Sep 26 Assigned ▶ Running 0 318
Sep 26 → Sep 27 Scheduled ▶ Running 0 318
Sep 27 → Sep 27 Tech On Site ▶ Running 0 318
Dispatch 1.0d
Holding 86.5d (excluded)
Coordinators 321.4d
Field Work 38.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
86.5 days
Coordinators
321.4 days
Over SLA
Field Work
38.0 days
Over SLA
Created: Feb 15, 2024 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
443.0 days Total Age
⏱️
165.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
355.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 26, 2025
Visit 2 Nov 15, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 749 days old
🚨
Primary Delay 165.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 355.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
311.0d / 1.0d SLA
Scheduled
10.4d / 2.0d SLA
Ready for Release
86.5d
Tech On Site
0.0d / 1.0d SLA
Completed
38.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2025 YEspino Called 863-422-5582 to try and verify the device in question. Was able to speak to Mitchell and he took the serial number and my call back info and would look for the site and give me a call back.


08/06/2025 YEspino sent a follow up email to get an update from the previous email Ashley sent out to Ruben.


07/15/2025 ALuman - Sent an email to Ruben Hinote with serial number list to see if he can look network wide for the devices and help coordinate the correct POC for scheduling


07/09/2025 YEspino Called 863-422-4971 to speak to Robert clark to verify the device in question. Asked to be transferred over to the biomed dept but was unable to speak to Rob so i left a message.


07/03/2025 ALuman - follow up email sent to Bob Clark to confirm and schedule after no response to previous email robert.clark@adventhealth.com


06/25/2025 MHamersley - called 863-422-4971, Advent Health Heart of Florida, transferred to Bio Med, call went to Bob Clark's VM/LM; SN: 100287999

sent email: robert.clark@adventhealth.com


05/19/2025 YEspino Called 863-422-4971 to verify the device in question.Asked to be transferred over to the biomed dept, Was unable to speak to Rob Clark so i left a message.


05/19/2025 YEspino Called 863-422-5582 to verify the devices in question. Was able to speak to Emmie and she advised that the serial number for the device they have does not match what i have. She gave me the number for the main hospital (Heart of florida) to try and find it over there Phone:863-422-4971


04/29/2025 YEspino Called 863-422-5582 to try and verify the devices in question. Pressed 5 to speak to a nurse but was unable to speak to anybody or leave a message.


04/29/2025 YEspino Called 863-419-2247 to try and speak to Tammi to verify the devices in question. Was unable to speak to her so i left a message.


04/24/2025 YEspino Called 863-419-2247 to speak to Tammi over the devices in question. Went to vm so i left a message.


04/15/2025 YEspino Called 863-419-2247 to speak to Tammi to verify the device in question. Was unable to speak to her so i left a message.


04/15/2025 YEspino Called 863-422-5582 to be transferred over to heart of Florida and also to verify the devices in question. Was transferred over to heart of Florida and asked to be transferred over to the biomed dept. Was unable to speak to Rob Clark so i left a message.


03/31/2025 YEspino Called 863-422-5582 to be transferred over to the heart of florida to be better assisted. pressed 5 to speak to the nurses line. While waiting for the call to be picked up the call was dropped.


03/31/2025 YEspino Called 863-419-2247 to speak to Tammi to verify the device in quesiton. Was unable to speak to her so i left a message.


03/20/2025 YEspino Called 863-419-2247 to speak to Tammi to verify the device in question. Was unable to speak to her so i left a message.


03/14/2025 YEspino Called 863-419-2247 to speak to Tammi to verify the Vent in question. Was unable to speak to her so i left a message.


03/06/2025 YEspino Called 863-419-2247 to speak to Tammi to verify the device in question. Went straight to vm so i left a message to get a call back.


03/06/2025 YEspino Called 863-422-5582 to verify the device in question. Pressed 5 to speak to the nurses line. Asked to be transferred over to who handles the V60 Vents. Was able to speak to Stacey and she advised they do not have this device onsite. She advised id have to call the main heart of florida site to speak to the Respt dept to get a poc to send an email to, to get this site signed off on as a possible Anr. Once transferred over i was unable to speak to anybody or leave a message because no mailbox was avaliable.


02/28/2025 YEspino Called 863-419-2247 to speak to Tammi to verify the vent in question. Went straight to vm so i left a message.


02/28/2025 YEspino Called 863-422-5582 to verify the device in question. Asked to be transferred over to whoever handles the Vents and while waiting the call was dropped.


02/24/2025 YEspino Called 863-419-2247 to speak to Tammi to verify the device in question. Went straight to vm so i left a message.


02/24/2025 YEspino Called 863-422-5582 to verify the device in question. Asked to be transferred over to the Respt dept, Was transferred over to a number that was disconnected or no longer in service and the call was dropped.


02/18/2025 YEspino Called 863-422-5582 to verify the devices in question. Was unable to speak to anybody or leave a message.


02/07/2025 YEspino Called 863-422-5582 to verify the device in question. Pressed 0 to speak to the operator and was advised that there was nobody available to take my calls, then the call was dropped.


02/04/2025 YEspino Called 863-422-5582 to verify the device in question. Was able to speak to Dave who then sent me over to Theresa from Respt , she advised she would go look for the serial number and be right back. but i was left on hold till the call just dropped.


02/04/2025 YEspino Called 863-419-2247 to speak to Tammi to verify the device in question. Went to vm so i left a message.


01/08/2025 YEspino Called 863-419-2247 to speak to Tami to verify the device in question. Was sent to vm so i left her a message for a call back.


09/25/2024 ALuman - device is not located at Four Corners FSED as previously confirmed. Still trying to locate

09/12/2024 ALuman - dispatch to TIm Reul 9/23. Email confirmation sent to Tami.summers@adventhealth.com

12/28/2023 YEspino Called 863-419-2247 to follow back up with Tammi over the message she left confirming the V60 Vent in question. Was able to speak to Tammi and she confirmed the device. will be sending her a confirmation email .


12/26/2023 YEspino Called 863-419-2247 to follow up with Tammi over the previous email sent out for the devices in question. Was unable to speak to her so i left a message.


12/20/2023 YEspino Called 863-419-2247 to return Tammi Call to verify the V60 Vent in question. Was able to speak to Tami and she advised she would look for this device and get back to us. Also asked if i could send an email to get more info about the recall. Email: Tami.summers@adventhealth.com


12/19/2023 YEspino Called 863-422-4971 to speak to Tammi on the V60 Vent in question. Asked to be transferred over to the Respiratory dept, Was advised that she was not available so i left a message for her to get a call back.


12/14/2023 YEspino Called 863-422-4971 to try and speak to Tami to follow up on the V60 Vent in question. Asked to be transferred over to the respiratory dept to speak to tammi, but was unable to speak to her so i left a message.


12/12/2023 YEspino Called 863-422-5582 to speak to Amy to follow up with her since i havent had a responce from Tami. Asked to be transferred over to the respiratory dept, a worker from there advised that i had to call tami on day shift at Heart of Florida 863-422-4971. 


12/07/2023 YEspino Emailed Tami.summers@adventhealth.com for a follow up on the previous email sent to verify the device in question.


12/04/2023 YEspino Called 863-422-5582 to verify 1 V60 Vents. Pressed 5 to speak to the nurses station, Was able to speak to Dave and he advised he would transfer me over to his supervisor since the respiratory dept is not in. Was able to speak to Amy and she advised that they do have this device but i would have to reach out to Tami Summers @ Tami.summers@adventhealth.com to be better assisted. if we cant get a hold of her then contact Amy Hare again.

🔧 Work Performed
FCE MOVED TO NE REGION
🔍 Technician Findings
FCE MOVED TO NE REGION
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Feb 14, 9:32 PM
Work Order: WO-01132313
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Feb 15, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11h 50m
🚨 146.0 business days
👷
4 Technician Assigned Sep 12, 11:28 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2024-09-23T04:00:00.000+0000, 2024-09-23T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 210d 1h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2024-09-23T13:00:00.000+0000
🚨 10.0 business days
🆕
Status: Entered by Ashley Luman Sep 25, 11:10 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 12d 23h, 0m
🚨 165.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 240d 4h
🚨 87.0 business days
👷
3 Technician Assigned Sep 26, 5:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 126d 1h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-26T12:00:00.000+0000
🔧
2 Status: Tech On Site Sep 26, 8:13 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added Sep 26, 8:32 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Konstantin Barsky Sep 27, 10:10 AM
From: Tech On Site
To: Completed
Duration in Previous: 13h 57m
🚨 33.0 business days
⏱️
Labor Added Nov 15, 8:10 PM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 5.0 business days
🏁
Status: Closed by Konstantin Barsky Nov 21, 2:31 PM
From: Completed
To: Closed
Duration in Previous: 55d 5h
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 24, 10:37 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 20h, 0m
2.0 business days
🧾
Invoice Created Nov 25, 11:20 AM
Invoice Number: SM-247414

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 146.0 business days (threshold: 1.0 business days)
Exceeded by 145.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready for Scheduling
Duration: 165.0 business days (threshold: 1.0 business days)
Exceeded by 164.0 business days
Completed
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 26, 8:00 AM
Created
Feb 14, 9:32 PM
Invoice #
SM-247414

Work Details (3)

Name Type Status Qty Amount Date
WL-02951529 Labor Open 0.25 $0.00 Sep 26, 8:14 PM
WL-02951562 Labor Open 0.25 $0.00 Sep 26, 8:32 PM
WL-03009013 Labor Open 0.25 $0.00 Nov 15, 8:10 PM

Details