Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01132790 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Syracuse Medical Equipment-FASC — 5703 E Taft Rd, Syracuse NY, 13212

Feb 14, 2024 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (31 biz days late)
Active: 498 biz days
Paused: 5 biz days
🕐 Clock stopped: Tech Off Site (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 15 → Feb 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 15 → Apr 12, 2024
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: On Hold
Apr 12 → Apr 22, 2024
6 business days (counted)
Running total: 46 of ? biz days used
70d
▶ Clock Running
Status: Ready for Scheduling
Apr 22 → Aug 1, 2024
70 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 1 → Sep 6, 2024
25 business days (counted)
Running total: 141 of ? biz days used
▶ Clock Running
Status: Entered
Sep 6 → Sep 6, 2024
0 business days (counted)
Running total: 141 of ? biz days used
177d
▶ Clock Running
Status: Ready for Scheduling
Sep 6 → May 23, 2025
177 business days (counted)
Running total: 318 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 319 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
157d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Jan 14, 2026
157 business days (counted)
Running total: 476 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 14 → Jan 22, 2026
5 business days (not counted)
▶ Clock Running
Status: On Hold
Jan 22 → Feb 23, 2026
21 business days (counted)
Running total: 497 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 498 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 498 of ? biz days used
Created: Feb 15, 2024 Tech Off Site: Feb 24, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Feb 15 → Feb 15 Created ▶ Running 0 0
Feb 15 → Apr 12 Ready for Scheduling ▶ Running 40 40
Apr 12 → Apr 22 On Hold ▶ Running 6 46
Apr 22 → Aug 1 Ready for Scheduling ▶ Running 70 116
Aug 1 → Sep 6 Scheduled ▶ Running 25 141
Sep 6 → Sep 6 Entered ▶ Running 0 141
Sep 6 → May 23 Ready for Scheduling ▶ Running 177 318
May 23 → May 23 Ready for Release ⏸ Paused 0
May 23 → May 27 Ready for Scheduling ▶ Running 1 319
May 27 → May 27 Ready for Release ⏸ Paused 0
May 27 → Jan 14 Ready for Scheduling ▶ Running 157 476
Jan 14 → Jan 22 Ready for Release ⏸ Paused 5
Jan 22 → Feb 23 On Hold ▶ Running 21 497
Feb 23 → Feb 24 Scheduled ▶ Running 1 498
Feb 24 → Feb 24 Tech On Site ▶ Running 0 498
Dispatch 1.0d
Holding 34.4d (excluded)
Coordinators 475.6d
Field Work 0.1d
Billing 1.4d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
34.4 days
Coordinators
475.6 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Feb 15, 2024 Due: Dec 31, 2025 Completed: Feb 24, 2026 (54 days late)
📅
504.0 days Total Age
⏱️
177.9d in Ready for Scheduling Longest Stage
🔄
19 transitions Status Changes
⚠️
468.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 749 days old
🚨
Primary Delay 177.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 468.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
448.1d / 1.0d SLA
On Hold
29.0d
Scheduled
27.5d / 2.0d SLA
Ready for Release
5.4d
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/24/2026 Rfosbury update to today

02/23/2026 mklose dispatch to joe to close

02/02/2026 Mklose rcvd email from Diana Bianca, adv device is retired. loaner from Northeast Ventilator.

01/22/2026 Mklose sent to Tim to verify he does not have device

01/15/2026 Mklose Tim faxon called adv this device has been taken out of service. Send ANR for him to sign and close WO


01/14/2026 Mklose called 518-459-4796. lady said they are an answering service, and have no way of reaching out to anyone other than leave message. Lady also has no idea what I am talking about.


12/30/2025 YEspino Reached out to Brod to get an updated scheduled date for Davon to go onsite.


11/25/2025 YEspino Called 518-459-4796 to speak to Tim over the offered scheduled date of 12/08 with Davon. Was advised by the operator that he is currently busy so i left a message. sent email to Tim Faxon and Bruce Olsen bolsen@nvralbany.com


11/20/2025 YEspino Reached out to Brandi for a good date to call and schedule this site out.


10/16/2025 Rbailey - Planner will schedule when FSE is available


07/24/2025 YEspino Called 518-459-4796 to speak to Tim Faxon over the device in question. Was unable to speak to him or leave a message.


09/06/2024 SRobinson- No parts on this WO. Removing from Sebastian until this gets rescheduled.

08/01/2024 SRobinson- Dispatching WO to Sebastian for today per his request to complete SN 100016008.

🔧 Work Performed
FCO86600069 ANR
🔍 Technician Findings
Device retired, ANR and IPCR completed.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Feb 14, 9:33 PM
Work Order: WO-01132790
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Feb 15, 9:13 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11h 39m
🚨 40.0 business days
⏸️
Status: On Hold by Micah Peters Apr 11, 10:26 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 56d 12h
⚠️ 7.2 business days
📅
Status: Ready for Scheduling by Diana Cox Apr 22, 12:56 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 10d 14h
🚨 71.0 business days
👷
3 Technician Assigned Aug 1, 2:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2024-08-01T12:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 101d 1h
3.0 business days
📅
Dispatch Scheduled by Shelby Robinson Aug 5, 10:48 AM
Scheduled For: 2024-08-09T12:00:00.000+0000
⚠️ 5.9 business days
📅
Dispatch Scheduled by Sebastian Soto Aug 12, 6:59 AM
Scheduled For: 2024-08-16T12:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Shelby Robinson Aug 13, 9:29 AM
Scheduled For: 2024-08-20T12:00:00.000+0000
📅
Dispatch Scheduled by Shelby Robinson Aug 13, 3:37 PM
Scheduled For: 2024-08-21T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Shelby Robinson Aug 26, 11:22 AM
Scheduled For: 2024-09-07T12:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Shelby Robinson Sep 6, 1:02 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 35d 22h, 0m
🚨 178.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 259d 2h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
2.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:12 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 12m
🚨 157.9 business days
Status: Ready for Release by Megan Klose Jan 14, 4:00 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 232d 0h
⚠️ 6.0 business days
⏸️
Status: On Hold by Rebecca Arnold Jan 22, 10:20 AM
From: Ready for Release
To: On Hold
Duration in Previous: 7d 18h
🚨 22.0 business days
👷
3 Technician Assigned Feb 23, 1:01 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-23T19:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: On Hold
To: Scheduled
Duration in Previous: 32d 2h
2.0 business days
📅
2 Dispatch Scheduled Feb 24, 3:40 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Joseph Nuovo
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
2x Labor Added Feb 24, 4:07 PM
Type: Labor
Status: Open
Qty: 0.25, 0.5
🚗
3 Status: Tech Off Site Feb 24, 4:19 PM
Status: Tech Off Site → Status: Completed → Status: Closed
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
2 Labor Added Feb 25, 2:33 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 14m
2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 40.3 business days (threshold: 1.0 business days)
Exceeded by 39.3 business days
Ready for Scheduling
Duration: 70.9 business days (threshold: 1.0 business days)
Exceeded by 69.9 business days
Scheduled
Duration: 25.7 business days (threshold: 2.0 business days)
Exceeded by 23.7 business days
Ready for Scheduling
Duration: 177.9 business days (threshold: 1.0 business days)
Exceeded by 176.9 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 157.4 business days (threshold: 1.0 business days)
Exceeded by 156.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Feb 24, 8:00 AM
Created
Feb 14, 9:33 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03118090 Labor Open 0.25 $155.00 Feb 24, 4:07 PM
WL-03118091 Labor Open 0.5 $95.00 Feb 24, 4:07 PM
WL-03119684 Labor Open 0.016666666666667 $38.00 Feb 25, 2:33 PM

Details