Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01133162 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Adventist Health System/Sunbelt Inc. - Florida Celebration — 400 Celebration Place, Celebration FL, 34747

Feb 14, 2024 → Sep 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 349 biz days
Paused: 55 biz days
🕐 Clock stopped: Tech Off Site (Sep 26, 2025)
▶ Clock Running
Status: Created
Feb 15 → Feb 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
318d
▶ Clock Running
Status: Ready for Scheduling
Feb 15 → May 23, 2025
318 business days (counted)
Running total: 318 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 9, 2025
30 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 9 → Aug 5, 2025
19 business days (counted)
Running total: 337 of ? biz days used
▶ Clock Running
Status: Entered
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 337 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 5 → Aug 5, 2025
0 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 337 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 5 → Aug 13, 2025
6 business days (counted)
Running total: 343 of ? biz days used
▶ Clock Running
Status: Entered
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 343 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 13 → Sep 18, 2025
25 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 343 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 23, 2025
3 business days (counted)
Running total: 346 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 26, 2025
3 business days (counted)
Running total: 349 of ? biz days used
Created: Feb 15, 2024 Tech Off Site: Sep 26, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Feb 15 → Feb 15 Created ▶ Running 0 0
Feb 15 → May 23 Ready for Scheduling ▶ Running 318 318
May 23 → Jul 9 Ready for Release ⏸ Paused 30
Jul 9 → Aug 5 Scheduled ▶ Running 19 337
Aug 5 → Aug 5 Entered ▶ Running 0 337
Aug 5 → Aug 5 Ready for Release ⏸ Paused 0
Aug 5 → Aug 5 Assigned ▶ Running 0 337
Aug 5 → Aug 13 Scheduled ▶ Running 6 343
Aug 13 → Aug 13 Entered ▶ Running 0 343
Aug 13 → Sep 18 Ready for Release ⏸ Paused 25
Sep 18 → Sep 18 Assigned ▶ Running 0 343
Sep 18 → Sep 23 Scheduled ▶ Running 3 346
Sep 23 → Sep 26 Tech On Site ▶ Running 3 349
Dispatch 1.0d
Holding 56.5d (excluded)
Coordinators 349.4d
Field Work 3.8d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
56.5 days
Coordinators
349.4 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 15, 2024 Due: Dec 31, 2025 Completed: Sep 27, 2025 (95 days early)
📅
405.0 days Total Age
⏱️
319.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
346.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 22, 2025
Visit 2 Sep 23, 2025
Visit 3 Sep 24, 2025
Visit 4 Sep 26, 2025
Visit 5 Sep 27, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 749 days old
🚨
Primary Delay 319.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 346.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
319.0d / 1.0d SLA
Ready for Release
56.5d
Scheduled
30.4d / 2.0d SLA
Tech On Site
3.5d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/09/2025 ALuman - handed off to field for review. Devices were confirmed via email from Ruben Hinote, however once FSE was onsite no devices were located

07/29/2025 ALuman - FSE Manny to take care of parts on PWO. These devices were confirmed before site visit occurred, but no devices were located and onsite staff advised FSE they are no longer there

07/09/2025 ALuman - device confirmed to be at AdventHealth Apopka via email from Ruben Hinote. Dispatch to Manny Tavares to complete 7/21-7/23. Email confirmation sent



07/07/2025 MHamersley - called 407-632-8289, spoke to Ruben, he said he's been very busy, sending him f/u email and he'll have his staff look into this; ruben.hinote@adventhealth.com


06/26/2025 MHamersley - called 407-632-8289, spoke to Ruben, sending him email w/15 vents that need recalls and location identified; email: ruben.hinote@adventhealth.com


05/08/2025 YEspino Called 407-632-8289 to follow up with Ruben over the devices in question. Was unable to speak to him or leave a message. All i heard was biomed and then the call was dropped.


03/18/2025 YEspino Called 407-632-8289 to follow up with Ruben over the devices in question. Was unable to speak to him so i left a message.


02/25/2025 YEspino Called 407-632-8289 to follow up with Ruben over the devices in question. Was unable to speak to him or leave a message. The line just rings till the call is dropped.


01/27/2025 MHamersley - called 407-632-8289, call went to Ruben's VM/LM. rec'd email replies from Tami Summers (Advent Health West Florida Division, Heart of Florida, Four Corners OSED, Winter Haven OSED) McKinsey Quinn (Lake Wales) and Lorianne Nesgoda (Advent Health Heart of Florida) all stating these devices are not in their inventory.  


01/02/2025 MHamersley - called 407-632-8289, spoke to Ruben, he will look into this now, send to his team to locate each device and get back w/ us. sent f/u email: ruben.hinote@adventhealth.com


12/04/2024 ALuman - devices still not confirmed. Sent another email to Ruben Hinote to locate


12/02/2024 ALuman - working with Ruben Hinote to locate. Sending follow up email


10/25/2024 ALuman - still working with Advent Health staff to locate devices. FSE Jared Heisler has also been onsite looking for them


 09/24/2024 YEspino Sent a follow up email to Ruben (ruben.hinote@adventhealth.com) over the devices in question. Phone: 407-632-8289 


08/21/2024 ALuman - email sent to Ruben Hinote for assistance with locating device locations


07/02/2024 MHamersley - rec'd email reply dtd 06/18/2024 from Seth Dell, with this response: "We have never had these ventilators in our inventory. Most likely, the ventilators were purchased directly from the campus with the vendor and delivered to our warehouse just for cross-docking (non-stock)."

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Feb 14, 9:34 PM
Work Order: WO-01133162
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Feb 15, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11h 45m
🚨 319.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 463d 5h
🚨 31.0 business days
👷
3 Technician Assigned Jul 9, 10:36 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-07-21T04:00:00.000+0000, 2025-07-21T00:00:00.000+0000, 2025-07-21T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 46d 18h
🚨 15.0 business days
📅
Dispatch Scheduled by Ashley Luman Jul 29, 2:50 PM
Scheduled For: 2025-08-01T12:00:00.000+0000
⚠️ 5.9 business days
🆕
Status: Entered by Mandy Newman Aug 5, 7:26 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 26d 20h, 0m
👷
3 Technician Assigned Aug 5, 7:34 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 8m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-08-08T12:00:00.000+0000
⚠️ 7.0 business days
🆕
Status: Entered by Ashley Luman Aug 13, 11:31 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 3h, 0m
🚨 26.0 business days
👷
3 Technician Assigned Sep 18, 4:48 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 36d 5h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-22T12:00:00.000+0000
💵
Expenses Added Sep 18, 5:20 PM
Type: Expenses
Status: Open
Qty: 1
3.8 business days
💵
2x Expenses Added Sep 23, 2:49 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Konstantin Barsky Sep 23, 3:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
4.0 business days
🚗
Status: Tech Off Site by Konstantin Barsky Sep 26, 5:59 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3d 2h
⏱️
Labor Added Sep 26, 6:40 PM
Type: Labor
Status: Open
Qty: 9
⏱️
3 3x Labor Added Sep 26, 7:34 PM
3x Labor Added → 3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.25
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 1
⏱️
Labor Added Sep 27, 1:34 PM
Type: Labor
Status: Open
Qty: 3
⏱️
2 Labor Added Sep 27, 1:50 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 19h 54m, 0m
2.0 business days
⏱️
2 Labor Added Sep 30, 11:10 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:26 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m
🚨 15.0 business days
🧾
Invoice Created Oct 24, 5:54 PM
Invoice Number: SM-242689

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 319.0 business days (threshold: 1.0 business days)
Exceeded by 318.0 business days
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Tech On Site
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 22, 8:00 AM
Created
Feb 14, 9:34 PM
Invoice #
SM-242689

Work Details (16)

Name Type Status Qty Amount Date
WL-02941280 Expenses Open 1 $0.00 Sep 18, 5:20 PM
WL-02946041 Expenses Open 1 $0.00 Sep 23, 2:49 PM
WL-02946042 Expenses Open 1 $0.00 Sep 23, 2:49 PM
WL-02951386 Labor Open 9 $0.00 Sep 26, 6:40 PM
WL-02951455 Labor Open 0.25 $0.00 Sep 26, 7:34 PM
WL-02951456 Labor Open 1 $95.00 Sep 26, 7:34 PM
WL-02951457 Labor Open 0.25 $155.00 Sep 26, 7:34 PM
WL-02951462 Labor Open 1 $95.00 Sep 26, 7:36 PM
WL-02951461 Labor Open 0.25 $0.00 Sep 26, 7:36 PM
WL-02951463 Labor Open 0.25 $155.00 Sep 26, 7:36 PM
WL-02951477 Labor Open 0.25 $0.00 Sep 26, 7:38 PM
WL-02951478 Labor Open 1 $95.00 Sep 26, 7:38 PM
WL-02951479 Labor Open 0.25 $155.00 Sep 26, 7:38 PM
WL-02952035 Labor Open 3 $0.00 Sep 27, 1:34 PM
WL-02952036 Labor Open 0.25 $0.00 Sep 27, 1:50 PM
WL-02954270 Labor Open 0.016666666666667 $114.00 Sep 30, 11:10 AM

Details