Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (12 biz days early)
🕐 Clock stopped: Completed (Nov 8, 2025)
▶ Clock Running
Status: Created
Mar 1 → Mar 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
309d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
309 business days (counted)
Running total: 309 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 11, 2025
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Oct 6, 2025
17 business days (counted)
Running total: 326 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Nov 3, 2025
19 business days (counted)
Running total: 345 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 8, 2025
4 business days (counted)
Running total: 349 of ? biz days used
Created: Mar 1, 2024
Completed: Nov 8, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 1 → Mar 1
Created
▶ Running
0
0
Mar 1 → May 27
Ready for Scheduling
▶ Running
309
309
May 27 → Sep 11
Ready for Release
⏸ Paused
74
—
Sep 11 → Oct 6
Ready for Scheduling
▶ Running
17
326
Oct 6 → Nov 3
Scheduled
▶ Running
19
345
Nov 3 → Nov 8
Tech On Site
▶ Running
4
349
Holding (excluded from total)
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Mar 1, 2024
Due: Nov 30, 2025
Completed: Nov 9, 2025 (21 days early)
⏱️
310.0d in Ready for Scheduling
Longest Stage
🔄
10 transitions
Status Changes
⚠️
347.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1
Nov 3, 2025
Visit 2
Nov 4, 2025
Visit 3
Nov 5, 2025
Visit 4
Nov 6, 2025
Visit 5
Nov 7, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
310.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
347.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
327.7d
/ 1.0d SLA
Scheduled
19.7d
/ 2.0d SLA
Tech On Site
4.7d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
1.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📋 Tasks (2)
📅 Events (1)
📎 Files (1)
🔒
Internal CSA Notes
10/06/2025 EMartin sent email to bradsh@metrowest-fire.org advising FSE onsite tentatively week of 11/03/25 to complete devices
07/18/2025 EMartin rcvd email confirmation from Brad looped Fady into thread to assist with scheduling
07/17/2025 EMartin sent email to Brad Shelton bradsh@metrowest-fire.org for update on devices
07/14/2025 EMartin sent email to Brad Shelton bradsh@metrowest-fire.org for update on devices
07/01/2025 EMartin sent email to Brad Shelton bradsh@metrowest-fire.org for update on devices
🔧
Work Performed
Performed annual PM per service guide instructions.
🔍
Technician Findings
Performed annual PM per service guide instructions.
⚠️
Problem Description
PMPLAN0678804 - CON0811248
7022.000464
7022.000471
7022.000462
7022.000463
7022.000465
7022.000535
7022.000534
7022.000539
7022.000559
7022.000560
7022.000491
7022.000492
7022.000493
7022.000495
7022.000711
7022.001556
📄
Description
Philips Healthcare Tempus ALS Defibrillator
📞
Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed
Nov 16, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
PM- Tempus
i. Tools: electrical safety analyzer, SimCube, Prosim-8 & Defib Analyzer Impulse 7000DP. -YES
ii. Prontoforms – uploaded and correct template-YES
iii. Picture of device-YES
iv. CSR – signed and uploaded to ServiceMax-YES
📞
call to schedule Marvin next month
Completed
Sep 11, 2025
WO-09168320
WO-11208279
WO-10949649
WO-09168508
📅
WO-01139181 - Preventive Maintenance - Tempus ALS - Wildwood - Metro West Fire Protection District
Nov 3, 2025 8:00am – 5:00pm
Work Order: WO-01139181
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-09168320
Location: Metro West Fire Protection District
Address: 17065 Manchester Rd, Wildwood, MO 63040
Manufacturer: Philips Healthcare
Model #: Tempus ALS
Serial #: 7022.000462
Contact Name: Brad Shelton
Contact Phone: 63
PDF
WO-09168320_MultipleProducts_SignedCSR_09-Nov-2025
Nov 9, 2025
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
✅
From:
Ready for Scheduling
To:
Ready for Release
Duration in Previous:
452d 4h
📅
From:
Ready for Release
To:
Ready for Scheduling
Duration in Previous:
106d 22h
📅
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
24d 23h
📅
Scheduled For:
2025-11-03T13:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
28d 0h
⏱️
Type:
Labor, Expenses
Status:
Open
Qty:
1, 7
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
⏱️
Type:
Labor
Status:
Open
Qty:
3.5
⏱️
Type:
Labor
Status:
Open
Qty:
1
⏱️
Type:
Labor
Status:
Open
Qty:
1
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
Type:
Labor
Status:
Open
Qty:
1
⏱️
Type:
Labor
Status:
Open
Qty:
1
⏱️
Type:
Labor
Status:
Open
Qty:
1
⏱️
Type:
Labor
Status:
Open
Qty:
1
⏱️
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
Type:
Labor
Status:
Open
Qty:
1
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
⏱️
Type:
Labor
Status:
Open
Qty:
7
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
4d 23h
🏁
From:
Completed
To:
Closed
Duration in Previous:
23h 51m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
1d 1h
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
3d 2h
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
11h 26m
🧾
Invoice Number:
SM-246474
Bottlenecks
Ready for Scheduling
Duration: 310.0 business days (threshold: 1.0 business days)
Exceeded by 309.0 business days
Ready for Scheduling
Duration: 17.7 business days (threshold: 1.0 business days)
Exceeded by 16.7 business days
Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Tech On Site
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (31)
Name
Type
Status
Qty
Amount
Date
WL-02995270
Labor
Open
1
$95.00
Nov 4, 1:34 AM
WL-02995269
Labor
Open
7
$665.00
Nov 4, 1:34 AM
WL-02995271
Expenses
Open
1
$150.26
Nov 4, 1:34 AM
WL-02995273
Expenses
Open
1
$0.00
Nov 4, 1:34 AM
WL-02995490
Labor
Open
0.5
$47.50
Nov 4, 11:17 AM
WL-02995575
Labor
Open
3.5
$332.50
Nov 4, 11:57 AM
WL-02995696
Labor
Open
1
$95.00
Nov 4, 1:56 PM
WL-02995986
Labor
Open
1
$95.00
Nov 4, 4:13 PM
WL-02996421
Expenses
Open
1
$750.00
Nov 4, 8:16 PM
WL-02996422
Expenses
Open
1
$205.00
Nov 4, 8:16 PM
WL-02996423
Expenses
Open
1
$205.00
Nov 4, 8:16 PM
WL-02996424
Expenses
Open
1
$0.00
Nov 4, 8:16 PM
WL-02997019
Labor
Open
1
$95.00
Nov 5, 12:01 PM
WL-02997198
Labor
Open
1
$95.00
Nov 5, 2:05 PM
WL-02998404
Labor
Open
1
$95.00
Nov 6, 11:22 AM
WL-02998403
Labor
Open
1
$95.00
Nov 6, 11:22 AM
WL-02998545
Labor
Open
1
$95.00
Nov 6, 1:27 PM
WL-02999009
Labor
Open
0.016666666666667
$23.75
Nov 6, 6:04 PM
WL-02999011
Expenses
Open
1
$205.00
Nov 6, 6:06 PM
WL-02999012
Expenses
Open
1
$0.00
Nov 6, 6:06 PM
WL-02999013
Expenses
Open
1
$205.00
Nov 6, 6:06 PM
WL-02999014
Expenses
Open
1
$0.00
Nov 6, 6:06 PM
WL-02999571
Labor
Open
1
$95.00
Nov 7, 9:51 AM
WL-03001215
Expenses
Open
1
$0.00
Nov 8, 12:50 PM
WL-03001212
Expenses
Open
1
$11.00
Nov 8, 12:50 PM
WL-03001213
Expenses
Open
1
$327.54
Nov 8, 12:50 PM
WL-03001214
Expenses
Open
1
$0.00
Nov 8, 12:50 PM
WL-03001216
Expenses
Open
1
$186.28
Nov 8, 12:50 PM
WL-03001226
Labor
Open
5.5
$522.50
Nov 8, 1:04 PM
WL-03001227
Labor
Open
7
$665.00
Nov 8, 1:08 PM
WL-03002199
Labor
Open
0.016666666666667
$722.00
Nov 10, 2:21 PM