Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01166224 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Affinity Health - Grandview Hospital — 3690 Grandview Parkway, Birmingham AL, 35243

May 16, 2024 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (36 biz days early)
Active: 258 biz days
Paused: 109 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
May 16 → May 16, 2024
0 business days (counted)
Running total: 0 of ? biz days used
134d
▶ Clock Running
Status: Ready for Scheduling
May 16 → Dec 2, 2024
134 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 31, 2024
20 business days (counted)
Running total: 154 of ? biz days used
▶ Clock Running
Status: Entered
Dec 31 → Dec 31, 2024
0 business days (counted)
Running total: 154 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 24, 2025
16 business days (counted)
Running total: 170 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 24 → Feb 10, 2025
11 business days (counted)
Running total: 181 of ? biz days used
73d
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → May 23, 2025
73 business days (counted)
Running total: 254 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 30, 2025
109 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 5, 2025
4 business days (counted)
Running total: 258 of ? biz days used
Created: May 16, 2024 Completed: Nov 5, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
May 16 → May 16 Created ▶ Running 0 0
May 16 → Dec 2 Ready for Scheduling ▶ Running 134 134
Dec 2 → Dec 31 Scheduled ▶ Running 20 154
Dec 31 → Dec 31 Entered ▶ Running 0 154
Dec 31 → Jan 24 Ready for Scheduling ▶ Running 16 170
Jan 24 → Feb 10 Scheduled ▶ Running 11 181
Feb 10 → May 23 Ready for Scheduling ▶ Running 73 254
May 23 → Oct 30 Ready for Release ⏸ Paused 109 —
Oct 30 → Nov 5 Scheduled ▶ Running 4 258
Dispatch 0.0d
Holding 109.5d (excluded)
Coordinators 262.5d
Field Work 3.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
109.5 days
Coordinators
262.5 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: May 16, 2024 Due: Dec 31, 2025 Completed: Nov 7, 2025 (54 days early)
📅
369.5 days Total Age
⏱️
134.5d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
256.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 5, 2025
Visit 2 Nov 7, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 657 days old
🚨
Primary Delay 134.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 256.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
225.4d / 1.0d SLA
Scheduled
37.1d / 2.0d SLA
Ready for Release
109.5d
Completed
3.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 EMartin dispatching to FSE per email from Fady for FSE to ANR if devices cannot be located when onsite 10/20/25 while FSE is onsite with repair for other devices

10/20/2025 MHamersley - called 205-971-5075, call went to Bio Med VM/LM


09/19/2025 MHamersley - called 205-971-5075, call went to Bio Med VM/LM; WO-10623740 - SN 100006402- open


08/20/2025 MHamersley - called 205-971-5075, Tewanda was OOO, sent email: tewanda.williams@grandviewhealth.com

07/18/2025 EMartin devices not available when FSE was onsite POC did not want to sign ANR advised to give her two weeks to locate devices 

06/26/2025 EMartin sent email to tewanda.williams@grandviewhealth.com for update on devices that were needing installed 

03/06/2025 EMartin per FSE onsite 4 devices were needing installed still on crates looped Fady into email per request 02/10/2025 EMartin FSE unable to get remaining devices while onsite following up with Austin C. when to send FSE back to site to complete 01/31/2025 EMartin per Austin C. sent follow up email to Tewanda advising FSE onsite next week Weds-Fri per Austin he spoke with Tewanda and confirmed onsite 01/24/2025 EMartin dispatching to FSE onsite while doing repairs Austin C. communicating with the site POC 01/16/2025 EMartin per Austin C. he is going to work with Tewanda to come onsite for FCO devices needing completed while waiting for PO from customer for repairs 12/31/2024 ALuman - field sup. Austin C working with POC Tewanda to go over inventory and schedule onsite implementation. 12/02/2024 ALuman - dispatch to Sam Biddie 12/9-12/11. onsite visit arranged between Tewanda and Austin C. Email confirmation sent to Tewanda as a reminder 11/27/2024 MHamersley - called 205-971-5075, spoke to Tewanda, she said this is already scheduled for Dec 9-13 for FSE to come on-site. 11/11/2024 ALuman - sent email to Tewanda to make the remainder of the devices available the week of 11/18. Waiting for response to dispatch 10/16/2024 ALuman - working with Tewanda on rescheduling onsite service with Sam Biddie 09/04/2024 ALuman - email sent to Tewanda Williams asking her if devices can be made available. 05/15/2024 ALuman - put back in RFS. Customer Expressed to FSE Sam that they will not have units available. Escalating to Austin C for assistance due to customer being repeatedly unable to make units available 05/02/2024 ALuman - follow up for 1 device. Dispatch to Sam Biddie Escalate to Account Manager Escalate to Account Manager Corrective Action

🔧 Work Performed
ANR for unknown device
🔍 Technician Findings
Device not located
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
▶
2 Work Order Created May 16, 4:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 135.0 business days
👷
▶
4 Technician Assigned Dec 2, 3:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2024-12-09T00:00:00.000+0000, 2024-12-09T05:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 199d 23h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2024-12-09T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 5, 2:33 PM
Scheduled For: 2024-12-10T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 10, 2:18 PM
Scheduled For: 2024-12-11T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 16, 10:07 AM
Scheduled For: 2024-12-20T14:00:00.000+0000
🚨 11.0 business days
🆕
Status: Entered by Ashley Luman Dec 31, 11:16 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 28d 19h, 0m
🚨 17.0 business days
👷
▶
3 Technician Assigned Jan 24, 1:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-01-28T13:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 24d 2h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Erin Martin Jan 31, 1:52 PM
Scheduled For: 2025-03-05T05:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Jan 31, 2:03 PM
Scheduled For: 2025-02-05T13:00:00.000+0000
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Erin Martin Feb 10, 9:58 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 16d 20h
🚨 74.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 102d 4h
🚨 110.0 business days
👷
▶
3 Technician Assigned Oct 30, 11:39 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 159d 19h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-05T17:00:00.000+0000, 2025-11-05T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Nov 5, 8:28 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.25, 1
✔️
Status: Completed by Samuel Biddie Nov 5, 8:41 AM
From: Scheduled
To: Completed
Duration in Previous: 5d 22h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 7, 5:08 PM
Labor Added → Status: Closed
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 2d 8h
⏳ 1.9 business days
⏱️
Labor Added Nov 10, 10:08 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 10:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:54 PM
Invoice Number: SM-246475

Bottlenecks

Ready for Scheduling
Duration: 134.5 business days (threshold: 1.0 business days)
Exceeded by 133.5 business days
Scheduled
Duration: 20.5 business days (threshold: 2.0 business days)
Exceeded by 18.5 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready for Scheduling
Duration: 74.0 business days (threshold: 1.0 business days)
Exceeded by 73.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Nov 5, 8:00 AM
Created
May 16, 4:23 PM
Invoice #
SM-246475

Work Details (5)

Name Type Status Qty Amount Date
WL-02996712 Labor Open 0.75 $95.00 Nov 5, 8:28 AM
WL-02996713 Labor Open 0.25 $155.00 Nov 5, 8:28 AM
WL-02996714 Travel Open 1 $0.00 Nov 5, 8:28 AM
WL-03000399 Labor Open 1.75 $0.00 Nov 7, 5:08 PM
WL-03001917 Labor Open 0.016666666666667 $38.00 Nov 10, 10:08 AM

Details