Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01185995 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Oregon County Ambulance District — 722 Walnut St, Thayer MO, 65791

Jul 30, 2024 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2025
✗ SLA Missed (92 biz days late)
Active: 236 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Jul 30 → Jul 31, 2024
1 business day (counted)
Running total: 1 of ? biz days used
204d
▶ Clock Running
Status: Ready for Scheduling
Jul 31 → May 27, 2025
204 business days (counted)
Running total: 205 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 10, 2025
95 business days (not counted)
31d
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Nov 26, 2025
31 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 236 of ? biz days used
Created: Jul 30, 2024 Completed: Nov 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 31 Created ▶ Running 1 1
Jul 31 → May 27 Ready for Scheduling ▶ Running 204 205
May 27 → Oct 10 Ready for Release ⏸ Paused 95
Oct 10 → Nov 26 Ready for Scheduling ▶ Running 31 236
Nov 26 → Nov 26 Assigned ▶ Running 0 236
Dispatch 0.2d
Holding 95.5d (excluded)
Coordinators 237.0d
Billing 1.0d
✗ SLA Missed
Dispatch
0.2 days
Holding (excluded from total)
95.5 days
Coordinators
237.0 days
Over SLA
Billing
1.0 days
Created: Jul 30, 2024 Due: Feb 28, 2025 Completed: Nov 26, 2025 (270 days late)
📅
331.1 days Total Age
⏱️
205.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
235.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 582 days old
🚨
Primary Delay 205.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 235.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
237.0d / 1.0d SLA
Ready for Release
95.5d
Assigned
0.0d / 0.5d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/2025 MNewman - Fady sent email to dkirkpatrick.ocad@gmail.com to confirm device SNs.

10/10/2025 EMartin called (417) 204-1363 / Dustin Kirkpatrick confirmed he has these devices looped Fady into thread to assist with scheduling

07/17/2025 EMartin called (417) 204-1363 / Dustin Kirkpatrick asked to call back he was not in office and did not have good cell service confirmed email dkirkpatrick.ocad@gmail.com advised would send email before call dropped 

07/01/2025 EMartin called 4172642145 to speak to a rep , pressed 3 for the Thayer region , was on hold till line disconnected sent email to dkirkpatrick.ocad@gmail.com for update on devices 

06/06/2025 EMartin sent email to dkirkpatrick.ocad@gmail.com for update on devices 

03/26/2025 Brod - called 4172642145 the hosp main line to get contact for Dustin Kirkpatrick, pressed 3 for thayor dept , rang until disconnection, unable to reach anyone. 

03/24/2025 MNewman - Fady sent follow-up email to Carlos and Warren for update on POC.

03/18/2025 MNewman - Fady sent email to Carlos and Warren for a POC for this location.

03/17/2025 Brod - called 4172642145 to speak to a rep , pressed 3 for the Thayer region , was on hold till line disconnected . need to find better contac

02/25/2025 Brod - called 4172642145 pressed 3 for the Thayer unit, automated system stated all the representatives were busy. 

02/06/2025 Brod - called 4172642145 to speak to Kenneth went to operator she stated kenneth no longer works there that Dustin Kirkpatrick is now in his position and will leave my info and device info for him to give a call back. 

02/04/2025 MNewman - sent email to Kenneth kmckenzie.ocad@gmail.com to confirm Serial Numbers and Location. Waiting reply. Will call 02/05/2025 if no response to email.

01/13/2025 MNewman - sent email to Kenneth kmckenzie@ocad-ems.com to confirm Serial Numbers and Location.

INTERNAL NOTE: 01/03/2025 MNewman - Last PM Completed by Patty Gordon in Feb 2024. Planner to work with the customer to confirm inventory and location.

Devices below are affected by recall. Do not lock in scheduled date with the customer until Fady confirms if loaners need to be sent to this location.

7022.001506

7022.001507

7022.001508

🔧 Work Performed
Planner labor
⚠️ Problem Description
Annual PM 2025 7022.001506 7022.001507 7022.001508 616447 616438 615792
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jul 30, 7:26 PM
Work Order: WO-01185995
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Jul 30, 9:01 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 34m
🚨 205.4 business days
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 300d 19h
🚨 96.0 business days
📅
Status: Ready for Scheduling by Erin Martin Oct 10, 10:46 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 135d 18h
🚨 32.0 business days
👷
2 Status: Assigned Nov 26, 8:28 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏱️
2 Labor Added Nov 26, 8:34 AM
Labor Added → Status: Completed
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 9:00 AM
From: Closed
To: Ready to Bill
Duration in Previous: 25m
1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 18h

Bottlenecks

Ready for Scheduling
Duration: 205.0 business days (threshold: 1.0 business days)
Exceeded by 204.0 business days
Ready for Scheduling
Duration: 32.0 business days (threshold: 1.0 business days)
Exceeded by 31.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jul 30, 7:26 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03020605 Labor Open 0.016666666666667 $38.00 Nov 26, 8:34 AM

Details