Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01191549 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Columbia River Fire and Rescue — 105 S 12th St., Saint Helens OR, 97051

Aug 14, 2024 → Sep 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (33 biz days early)
Active: 245 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Aug 14 → Aug 14, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 14 → Aug 27, 2024
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 27 → Aug 27, 2024
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Aug 30, 2024
3 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Aug 30 → Aug 30, 2024
0 business days (counted)
Running total: 12 of ? biz days used
182d
▶ Clock Running
Status: Ready for Scheduling
Aug 30 → May 27, 2025
182 business days (counted)
Running total: 194 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 1, 2025
24 business days (not counted)
26d
▶ Clock Running
Status: Ready for Scheduling
Jul 1 → Aug 7, 2025
26 business days (counted)
Running total: 220 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 220 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Aug 7 → Sep 9, 2025
22 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 13, 2025
3 business days (counted)
Running total: 245 of ? biz days used
Created: Aug 14, 2024 Completed: Sep 13, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Aug 14 → Aug 14 Created ▶ Running 0 0
Aug 14 → Aug 27 Ready for Scheduling ▶ Running 9 9
Aug 27 → Aug 27 Assigned ▶ Running 0 9
Aug 27 → Aug 30 Scheduled ▶ Running 3 12
Aug 30 → Aug 30 Entered ▶ Running 0 12
Aug 30 → May 27 Ready for Scheduling ▶ Running 182 194
May 27 → Jul 1 Ready for Release ⏸ Paused 24 —
Jul 1 → Aug 7 Ready for Scheduling ▶ Running 26 220
Aug 7 → Aug 7 Assigned ▶ Running 0 220
Aug 7 → Sep 9 Scheduled ▶ Running 22 242
Sep 9 → Sep 13 Tech On Site ▶ Running 3 245
Dispatch 0.0d
Holding 24.5d (excluded)
Coordinators 246.0d
Field Work 3.4d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
24.5 days
Coordinators
246.0 days
Over SLA
Field Work
3.4 days
Over SLA
Billing
1.6 days
Over SLA
Created: Aug 14, 2024 Due: Oct 30, 2025 Completed: Sep 13, 2025 (47 days early)
📅
269.4 days Total Age
⏱️
183.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
242.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 567 days old
🚨
Primary Delay 183.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 242.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
219.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
26.6d / 2.0d SLA
Ready for Release
24.5d
Tech On Site
3.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.6d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/07/2025 MNewman - this can now be scheduled. PM doc team updated the due date

06/24/2025 EMartin rcvd confirmation of devices looped Fady into thread to assist with scheduling 06/12/2025 EMartin sent email to lockhartj@crfr.com / coleg@crfr.com for update on devices 06/06/2025 EMartin called 503-369-6072 / Jerry Cole line just rings busy called Office - 971-813-5328 line just rings busy called Jeff Lockhart / 503-397-1014 line just rings busy sent email to lockhartj@crfr.com / coleg@crfr.com for update on devices 08/30/2024 JRolston - Removed from FSE's dispatch per Teams conversation with Austin Christianson / FSM and FSE Marvin Rivas. 08/28/2024 JRolston - Rescheduled for today through Friday, 8/30, per call with FSE Marvin Rivas. 08/27/2024 JRolston - Scheduled for today through Friday, 8/30, per call with FSE Marvin Rivas.

🔧 Work Performed
Performed annual PM per service guide instructions. All tests passed. Device returned to use.
🔍 Technician Findings
Performed PM.
⚠️ Problem Description
Annual PM 2025 615346
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Aug 14, 4:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Mandy Newman
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.9 business days
👷
▶
4 Status: Assigned Aug 27, 9:38 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by John Rolston
Technician: Marvin Rivas
📅
Dispatch Scheduled by John Rolston
Scheduled For: 2024-08-27T15:00:00.000+0000
🗓️
Status: Scheduled by John Rolston
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 2.0 business days
📅
Dispatch Scheduled by John Rolston Aug 28, 10:29 AM
Scheduled For: 2024-08-28T15:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by John Rolston Aug 30, 10:16 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 3d 0h, 0m
🚨 183.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 270d 5h
🚨 25.0 business days
📅
Status: Ready for Scheduling by Erin Martin Jul 1, 10:33 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 34d 18h
🚨 27.0 business days
👷
▶
3 Status: Assigned Aug 7, 3:26 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Marvin Rivas
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-08T12:00:00.000+0000
🚨 23.0 business days
🔧
Status: Tech On Site by Marvin Rivas Sep 9, 4:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 33d 1h
⏳ 2.9 business days
⏱️
Labor Added Sep 11, 5:03 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
Labor Added Sep 11, 9:31 PM
Type: Labor
Status: Open
Qty: 1.25
⏳ 1.3 business days
✔️
Status: Completed by Marvin Rivas Sep 13, 11:27 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 18h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Sep 15, 2:57 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 0h
💰
Status: Invoiced by Josh Longway Sep 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:12 AM
Invoice Number: SM-241405

Bottlenecks

Ready for Scheduling
Duration: 9.4 business days (threshold: 1.0 business days)
Exceeded by 8.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 183.0 business days (threshold: 1.0 business days)
Exceeded by 182.0 business days
Ready for Scheduling
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days
Scheduled
Duration: 22.6 business days (threshold: 2.0 business days)
Exceeded by 20.6 business days
Tech On Site
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Sep 8, 8:00 AM
Created
Aug 14, 4:50 PM
Invoice #
SM-241405

Work Details (3)

Name Type Status Qty Amount Date
WL-02932825 Labor Open 0.25 $23.75 Sep 11, 5:03 PM
WL-02933330 Labor Open 1.25 $118.75 Sep 11, 9:31 PM
WL-02936228 Labor Open 0.016666666666667 $38.00 Sep 15, 2:57 PM

Details