Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01196498 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Sep 6, 2024 → Oct 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2024 · Target: Sep 30, 2024
✗ SLA Missed (256 biz days late)
Active: 273 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Sep 6 → Sep 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 6 → Sep 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 6 → Sep 13, 2024
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 13 → Sep 13, 2024
0 business days (counted)
Running total: 5 of ? biz days used
27d
▶ Clock Running
Status: Reschedule
Sep 13 → Oct 23, 2024
27 business days (counted)
Running total: 32 of ? biz days used
241d
▶ Clock Running
Status: Assigned
Oct 23 → Oct 10, 2025
241 business days (counted)
Running total: 273 of ? biz days used
Created: Sep 6, 2024 Completed: Oct 10, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 6 → Sep 6 Created ▶ Running 0 0
Sep 6 → Sep 6 Ready for Scheduling ▶ Running 0 0
Sep 6 → Sep 13 Assigned ▶ Running 5 5
Sep 13 → Sep 13 Tech On Site ▶ Running 0 5
Sep 13 → Oct 23 Reschedule ▶ Running 27 32
Oct 23 → Oct 10 Assigned ▶ Running 241 273
Dispatch 0.0d
Coordinators 275.2d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
275.2 days
Over SLA
Field Work
0.0 days
Created: Sep 6, 2024 Due: Sep 30, 2024 Completed: Oct 10, 2025 (374 days late)
📅
273.7 days Total Age
⏱️
242.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
271.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 13, 2024
Visit 2 Jun 20, 2025
Visit 3 Oct 8, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 544 days old
🚨
Primary Delay 242.0 days stuck in "Assigned"
⏱️
Total Delay 271.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
247.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Reschedule
27.5d / 2.0d SLA
Closed
0.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/30 JJ: Asset removed from National Contract, pls process for billing

7/22/2025 CRamen accidently assigned to Franco. Re-assigning to Jim Kingery

🔧 Work Performed
9/13/24 SR search attempt 2 to locate unit 6/20/25 searching for asset 10/8/25 searching for asset
🔍 Technician Findings
unit hi-lo motor is not operating; unable to complete PM 6/20/25 bed repairman still on family leave and bed still broke
⚠️ Problem Description
September 2024 PM
📄 Description
Hillrom ADVANTA P1600 Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 6, 2:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 6, 4:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 7m
⚠️ 5.9 business days
🔧
▶
3 Status: Tech On Site Sep 13, 3:59 PM
Status: Tech On Site → Labor Added → Status: Reschedule
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.16666666666667
🔄
Status: Reschedule by Scott Roberts
From: Tech On Site
To: Reschedule
Duration in Previous: 3m
🚨 28.0 business days
👷
▶
2 Technician Assigned Oct 23, 10:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Reschedule
To: Assigned
Duration in Previous: 39d 18h
🚨 164.0 business days
⏱️
Labor Added Jun 20, 10:45 PM
Type: Labor
Status: Open
Qty: 1
🚨 12.2 business days
👷
Technician Assigned by Charles Ramen Jul 9, 9:34 AM
Technician: Franco Jackson
🚨 10.0 business days
👷
Technician Assigned by Charles Ramen Jul 22, 3:51 PM
Technician: Jim Kingery
🚨 58.0 business days
⏱️
Labor Added Oct 10, 12:34 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Jim Kingery Oct 10, 1:32 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 352d 3h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 13, 11:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Oct 13, 1:03 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Oct 14, 11:53 AM
Invoice Number: SM-243442

Bottlenecks

Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Reschedule
Duration: 27.5 business days (threshold: 2.0 business days)
Exceeded by 25.5 business days
Assigned
Duration: 242.0 business days (threshold: 4.0 business hours)
Exceeded by 241.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Sep 6, 2:39 PM
Invoice #
SM-243442

Work Details (3)

Name Type Status Qty Amount Date
WL-02480030 Labor Open 0.16666666666667 $0.00 Sep 13, 4:01 PM
WL-02838771 Labor Open 1 $0.00 Jun 20, 10:45 PM
WL-02966428 Labor Open 0.75 $0.00 Oct 10, 12:34 PM

Details