📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177
Sep 9, 2024 → Feb 23, 2026
✅ Completed
PSM
SLA Clock
Last business day of September 2024 · Target: Sep 30, 2024
✗ SLA Missed (345 biz days late)
Active: 361 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 10, 2024
1 business day (counted)
Running total: 1 of ? biz days used
358d
▶ Clock Running
Status: Assigned
Sep 10 → Feb 20, 2026
358 business days (counted)
Running total: 359 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 361 of ? biz days used
Created: Sep 9, 2024Completed: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 9 → Sep 9
Created
▶ Running
0
0
Sep 9 → Sep 10
Ready for Scheduling
▶ Running
1
1
Sep 10 → Feb 20
Assigned
▶ Running
358
359
Feb 20 → Feb 24
Scheduled
▶ Running
2
361
Dispatch0.0d
Coordinators361.6d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
361.6 days
Over SLA
Billing
0.1 days
Created: Sep 9, 2024
Due: Sep 30, 2024
Completed: Feb 24, 2026 (511 days late)
📅
360.3 daysTotal Age
⏱️
358.4d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
362.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1Sep 20, 2024
Visit 2Jun 20, 2025
Visit 3Feb 23, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 541 days old
🚨
Primary Delay358.4 days stuck in "Assigned"
⏱️
Total Delay362.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
358.4d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/22/2025 CRamen accidently assigned to Franco. Re-assigning to Jim Kingery
🔧Work Performed
inspected bed for PM, but unit is not operating
🔍Technician Findings
This bed is located in room 4146, however it is not functioning as intended. The lockouts are constant and the hand remote will not operate. Bed will need repaired prior to PM being performed.
6/20 bed repairman still on family leave and bed is till broke and not repaired
2/23 mike corder is retiring all bari beds
⚠️Problem Description
Preventive Maintenance Sept 2024
📄Description
Bed, Bariatric
📅
WO-01196910 - Preventive Maintenance - Bari10A - Wilmington - Clinton Memorial Hospital
Feb 23, 2026 2:00pm – 3:00pm
Work Order: WO-01196910
Account: GE HEALTHCARE
Customer Case Number:
Location: Clinton Memorial Hospital
Address: 610 W Main Street, Wilmington, OH 45177
Manufacturer: Joerns
Model #: Bari10A
Serial #: 1110000869
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/30/2024
Scheduled Date/Time
Timeline
📋
▶
2
Work Order Created Sep 9, 6:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jennifer Johnson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 10, 8:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:14h 6m
⚠️9.0 business days
⏱️
Labor Added Sep 20, 10:58 AM
Type:Labor
Status:Open
Qty:0.083333333333333
🚨23.0 business days
👷
Technician Assigned by Kourtney SmithOct 23, 10:30 AM
Technician:Jim Kingery
🚨164.0 business days
⏱️
Labor Added Jun 20, 10:41 PM
Type:Labor
Status:Open
Qty:1
🚨12.2 business days
👷
Technician Assigned by Charles RamenJul 9, 9:34 AM
Technician:Franco Jackson
🚨10.0 business days
👷
Technician Assigned by Charles RamenJul 22, 3:51 PM
Technician:a0h5A00000HFAXWQA5, Jim Kingery
🚨144.0 business days
📅
▶
2
Dispatch Scheduled Feb 19, 9:54 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jim Kingery
From:Assigned
To:Scheduled
Duration in Previous:527d 14h
⏳2.3 business days
⏱️
▶
2
3x Labor Added Feb 23, 7:46 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jim Kingery
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 21h, 0m
⚠️5.5 business days
📄
Status: Ready to Bill by Hannah ShawMar 2, 9:54 AM
From:Closed
To:Ready to Bill
Duration in Previous:6d 14h
📨
▶
3
Status: Invoice Pending Mar 2, 10:59 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255328
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Assigned
Duration: 358.4 business days (threshold: 4.0 business hours)
Exceeded by 357.9 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)