Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01199765 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Sep 13, 2024 → Oct 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2024 · Target: Sep 30, 2024
✗ SLA Missed (264 biz days late)
Active: 276 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Sep 13 → Sep 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 13 → Sep 17, 2024
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2024
0 business days (counted)
Running total: 2 of ? biz days used
92d
▶ Clock Running
Status: Scheduled
Sep 17 → Feb 3, 2025
92 business days (counted)
Running total: 94 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 3 → Feb 4, 2025
1 business day (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2025
0 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2025
0 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Completed
Feb 4 → Feb 4, 2025
0 business days (counted)
Running total: 95 of ? biz days used
▶ Clock Running
Status: Closed
Feb 4 → Feb 4, 2025
0 business days (counted)
Running total: 95 of ? biz days used
25d
▶ Clock Running
Status: On Hold
Feb 4 → Mar 12, 2025
25 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 12 → Mar 21, 2025
7 business days (counted)
Running total: 127 of ? biz days used
141d
▶ Clock Running
Status: Canceled
Mar 21 → Oct 13, 2025
141 business days (counted)
Running total: 268 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 23, 2025
8 business days (counted)
Running total: 276 of ? biz days used
Created: Sep 13, 2024 Completed: Oct 23, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Sep 13 → Sep 13 Created ▶ Running 0 0
Sep 13 → Sep 17 Ready for Scheduling ▶ Running 2 2
Sep 17 → Sep 17 Assigned ▶ Running 0 2
Sep 17 → Feb 3 Scheduled ▶ Running 92 94
Feb 3 → Feb 4 Reschedule ▶ Running 1 95
Feb 4 → Feb 4 Entered ▶ Running 0 95
Feb 4 → Feb 4 Assigned ▶ Running 0 95
Feb 4 → Feb 4 Completed ▶ Running 0 95
Feb 4 → Feb 4 Closed ▶ Running 0 95
Feb 4 → Mar 12 On Hold ▶ Running 25 120
Mar 12 → Mar 21 Scheduled ▶ Running 7 127
Mar 21 → Oct 13 Canceled ▶ Running 141 268
Oct 13 → Oct 23 Assigned ▶ Running 8 276
Dispatch 1.0d
Holding 25.5d (excluded)
Coordinators 111.8d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
25.5 days
Coordinators
111.8 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Sep 13, 2024 Due: Oct 31, 2025 Completed: Oct 23, 2025 (8 days early)
📅
275.6 days Total Age
⏱️
141.7d in Canceled Longest Stage
🔄
16 transitions Status Changes
⚠️
105.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 22, 2024
Visit 2 Dec 19, 2024
Visit 3 Oct 22, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 537 days old
🚨
Primary Delay 141.7 days stuck in "Canceled"
⏱️
Total Delay 105.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Assigned
7.9d / 0.5d SLA
Scheduled
100.4d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
On Hold
25.5d
Canceled
141.7d
Completed
0.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/21/25 JJ: WO created for Canyon Vista, however WO is for Clinton Memorial. PM has already been performed, now a duplicate WO

2/4 BAlexander

Placing on hold for removal process

2-3 Pgreen bed needs to be removed from GE system- no longer onsite.

 

9-17 Mburris added to tech and scheduled per tech supervisor

🔧 Work Performed
11/22/24 CNL 12/19/24 CNL 10/22/25 pm service
🔍 Technician Findings
pm needed stretcher is working properly located in bay 2 of surgery
⚠️ Problem Description
October PM
📄 Description
Stretcher

Timeline

📋
Work Order Created Sep 13, 3:47 PM
Work Order: WO-01199765
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Kimberly Hardison Sep 13, 4:09 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Sep 17, 11:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 18h
📅
▶
2 Dispatch Scheduled Sep 17, 4:26 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 5h 24m
⚠️ 6.9 business days
📅
Dispatch Scheduled by Michael Burris Sep 25, 2:00 PM
Scheduled For: 2024-10-17T15:00:00.000+0000
🚨 18.0 business days
📅
Dispatch Scheduled by Michael Burris Oct 21, 6:06 PM
Scheduled For: 2024-10-29T15:00:00.000+0000
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris Oct 23, 6:16 PM
Scheduled For: 2024-11-06T15:00:00.000+0000
⚠️ 7.7 business days
📅
Dispatch Scheduled by Michael Burris Nov 1, 3:24 PM
Scheduled For: 2024-11-07T15:00:00.000+0000
⚠️ 7.0 business days
📅
▶
3 Dispatch Scheduled Nov 12, 9:31 AM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2024-11-10T15:00:00.000+0000, 2024-11-11T15:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2024-11-13T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Michael Burris Nov 19, 3:09 PM
Scheduled For: 2024-11-20T15:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Nov 22, 12:14 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Nov 26, 11:24 AM
Scheduled For: 2024-12-15T15:00:00.000+0000
🚨 16.0 business days
⏱️
Labor Added Dec 20, 12:19 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Dec 23, 4:45 PM
Scheduled For: 2025-01-13T15:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Michael Burris Dec 27, 11:33 AM
Scheduled For: 2025-01-14T15:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Michael Burris Jan 13, 9:38 AM
Scheduled For: 2025-01-27T15:00:00.000+0000
🚨 15.0 business days
🔄
Status: Reschedule by Peter Green Feb 3, 11:29 AM
From: Scheduled
To: Reschedule
Duration in Previous: 138d 20h
🆕
Status: Entered by Peter Green Feb 3, 7:50 PM
From: Reschedule
To: Entered
Duration in Previous: 8h 21m
👷
▶
2 Status: Assigned Feb 4, 12:15 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Daisy Vassallo Cortes
Technician: Tyler Bollman
✔️
Status: Completed by Peter Green Feb 4, 1:04 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 48m, 0m
⏸️
Status: On Hold by Brooke Alexander Feb 4, 2:55 PM
From: Closed
To: On Hold
Duration in Previous: 1h 50m
🚨 26.0 business days
📅
▶
2 Dispatch Scheduled Mar 12, 12:19 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: On Hold
To: Scheduled
Duration in Previous: 35d 20h
⚠️ 8.0 business days
🚫
Status: Canceled by Jennifer Johnson Mar 21, 2:27 PM
From: Scheduled
To: Canceled
Duration in Previous: 9d 2h
🚨 142.0 business days
👷
▶
2 Status: Assigned Oct 13, 5:28 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Jim Kingery
⚠️ 7.0 business days
⏱️
▶
3 3x Labor Added Oct 22, 8:44 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 9d 3h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 23, 1:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 7m
📨
▶
2 Status: Invoice Pending Oct 23, 3:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:39 PM
Invoice Number: SM-244457

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Assigned
Duration: 5.4 business hours (threshold: 4.0 business hours)
Exceeded by 1.4 business hours
Scheduled
Duration: 92.4 business days (threshold: 2.0 business days)
Exceeded by 90.4 business days
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 7.1 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Sep 13, 3:47 PM
Invoice #
SM-244457

Work Details (5)

Name Type Status Qty Amount Date
WL-02575801 Labor Open 1 $0.00 Nov 22, 12:14 PM
WL-02607195 Labor Open 0.5 $0.00 Dec 20, 12:19 AM
WL-02980738 Labor Open 1.25 $0.00 Oct 22, 8:44 PM
WL-02980739 Labor Open 0.75 $0.00 Oct 22, 8:44 PM
WL-02980740 Travel Open 62 $0.00 Oct 22, 8:44 PM

Details