Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01199925 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Sep 13, 2024 → Oct 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2024 · Target: Sep 30, 2024
✗ SLA Missed (262 biz days late)
Active: 274 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Sep 13 → Sep 13, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 13 → Sep 16, 2024
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Oct 18, 2024
23 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Completed
Oct 18 → Oct 18, 2024
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 18 → Oct 28, 2024
6 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Oct 30, 2024
2 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2024
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 30 → Nov 15, 2024
11 business days (counted)
Running total: 43 of ? biz days used
184d
▶ Clock Running
Status: Assigned
Nov 15 → Aug 13, 2025
184 business days (counted)
Running total: 227 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 273 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 274 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 274 of ? biz days used
Created: Sep 13, 2024 Completed: Oct 21, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Sep 13 → Sep 13 Created ▶ Running 0 0
Sep 13 → Sep 16 Ready for Scheduling ▶ Running 1 1
Sep 16 → Oct 18 Assigned ▶ Running 23 24
Oct 18 → Oct 18 Completed ▶ Running 0 24
Oct 18 → Oct 28 Assigned ▶ Running 6 30
Oct 28 → Oct 30 Ready for Scheduling ▶ Running 2 32
Oct 30 → Oct 30 Scheduled ▶ Running 0 32
Oct 30 → Nov 15 Reschedule ▶ Running 11 43
Nov 15 → Aug 13 Assigned ▶ Running 184 227
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 273
Oct 20 → Oct 21 Assigned ▶ Running 1 274
Oct 21 → Oct 21 Tech On Site ▶ Running 0 274
Dispatch 0.0d
Coordinators 278.4d
Field Work 1.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
278.4 days
Over SLA
Field Work
1.0 days
Billing
0.1 days
Created: Sep 13, 2024 Due: Oct 31, 2024 Completed: Oct 21, 2025 (354 days late)
📅
274.3 days Total Age
⏱️
185.0d in Assigned Longest Stage
🔄
16 transitions Status Changes
⚠️
272.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (1 reschedule)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 17, 2024
Visit 2 Jan 23, 2025
Visit 3 Apr 3, 2025
Visit 4 Aug 7, 2025
Visit 5 Oct 21, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 537 days old
🚨
Primary Delay 185.0 days stuck in "Assigned"
⏱️
Total Delay 272.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
50.8d / 1.0d SLA
Assigned
216.1d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Reschedule
11.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/11/25 RCook- Per MFranks in ASC call, reassign to Todd F.
🔧 Work Performed
10.17.24 searching for asset 11.23.24 searching for asset 4.3.25 searching for asset 8.7.25 searching for asset 25.10.21_MS: Performed PM. Review PM form for details. Returned unit to service. 17Oct2024 Spent time searching for unit once located found that unit was taken apart an still being repaired.
🔍 Technician Findings
'25.10.21_MS: Asset is due for PM (rm 6116) Repair not completed.
⚠️ Problem Description
October 2024 PM
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 13, 5:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.8 business days
👷
▶
2 Technician Assigned Sep 16, 2:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 21h
🚨 23.0 business days
⏱️
3x Labor Added Oct 17, 7:54 PM
Type: Labor, Travel
Status: Open
Qty: 1, 45
✔️
Status: Completed by Tracy Dilligard Oct 17, 8:01 PM
From: Assigned
To: Completed
Duration in Previous: 31d 5h
📅
Dispatch Scheduled by Tracy Dilligard Oct 17, 8:36 PM
Scheduled For: 2024-11-18T05:00:00.000+0000
👷
Status: Assigned by Joe Evans Oct 18, 8:22 AM
From: Completed
To: Assigned
Duration in Previous: 12h 20m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 28, 3:50 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 10d 7h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Oct 30, 4:02 PM
Technician Assigned → Status: Scheduled → Status: Reschedule
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 0h
🔄
Status: Reschedule by Melissa Owens
From: Scheduled
To: Reschedule
Duration in Previous: 1m
🚨 12.0 business days
👷
▶
2 Technician Assigned Nov 15, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Reschedule
To: Assigned
Duration in Previous: 15d 19h
🚨 46.0 business days
⏱️
Labor Added Jan 24, 5:02 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 31.9 business days
👷
Technician Assigned by Rhea Berry Mar 11, 3:00 PM
Technician: a0hVU000000Tz89YAC, Todd Fogiel
🚨 19.0 business days
⏱️
2x Labor Added Apr 6, 9:33 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 84.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⏳ 2.8 business days
⏱️
Labor Added Aug 7, 5:55 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 271d 0h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
🔧
Status: Tech On Site by Mark Stelter Oct 21, 2:37 PM
From: Assigned
To: Tech On Site
Duration in Previous: 22h 27m
⏱️
▶
3 Labor Added Oct 21, 2:47 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mark Stelter
From: Tech On Site
To: Completed
Duration in Previous: 11m
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 22, 10:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 42m
📨
▶
2 Status: Invoice Pending Oct 22, 11:14 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number: SM-244345

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 22.7 business days (threshold: 4.0 business hours)
Exceeded by 22.2 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Reschedule
Duration: 11.5 business days (threshold: 2.0 business days)
Exceeded by 9.5 business days
Assigned
Duration: 185.0 business days (threshold: 4.0 business hours)
Exceeded by 184.5 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Sep 13, 5:41 PM
Invoice #
SM-244345

Work Details (8)

Name Type Status Qty Amount Date
WL-02528208 Labor Open 1 $0.00 Oct 17, 7:54 PM
WL-02528209 Labor Open 1 $0.00 Oct 17, 7:54 PM
WL-02528210 Travel Open 45 $0.00 Oct 17, 7:54 PM
WL-02645221 Labor Open 0.5 $0.00 Jan 24, 5:02 PM
WL-02745422 Labor Open 0.25 $0.00 Apr 6, 9:33 PM
WL-02745423 Labor Open 2 $0.00 Apr 6, 9:33 PM
WL-02894600 Labor Open 0.5 $0.00 Aug 7, 5:55 PM
WL-02978575 Labor Open 1 $0.00 Oct 21, 2:47 PM

Details