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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01202035 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Columbia River Fire and Rescue — 105 S 12th St., Saint Helens OR, 97051

Sep 24, 2024 → Sep 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (33 biz days early)
Active: 222 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2024
0 business days (counted)
Running total: 0 of ? biz days used
166d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → May 27, 2025
166 business days (counted)
Running total: 166 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 24, 2025
19 business days (not counted)
31d
▶ Clock Running
Status: Ready for Scheduling
Jun 24 → Aug 7, 2025
31 business days (counted)
Running total: 197 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Aug 7 → Sep 10, 2025
23 business days (counted)
Running total: 220 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 13, 2025
2 business days (counted)
Running total: 222 of ? biz days used
Created: Sep 24, 2024 Completed: Sep 13, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → May 27 Ready for Scheduling ▶ Running 166 166
May 27 → Jun 24 Ready for Release ⏸ Paused 19 —
Jun 24 → Aug 7 Ready for Scheduling ▶ Running 31 197
Aug 7 → Sep 10 Scheduled ▶ Running 23 220
Sep 10 → Sep 13 Tech On Site ▶ Running 2 222
Dispatch 0.9d
Holding 19.5d (excluded)
Coordinators 223.0d
Field Work 2.5d
Billing 1.6d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
19.5 days
Coordinators
223.0 days
Over SLA
Field Work
2.5 days
Over SLA
Billing
1.6 days
Over SLA
Created: Sep 24, 2024 Due: Oct 30, 2025 Completed: Sep 13, 2025 (47 days early)
📅
242.0 days Total Age
⏱️
167.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
221.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 527 days old
🚨
Primary Delay 167.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 221.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Scheduling
199.0d / 1.0d SLA
Ready for Release
19.5d
Scheduled
24.0d / 2.0d SLA
Tech On Site
2.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
08/07/2025 EMartin sent email to Jeff Lockhart advising FSE onsite week of 09/08 to complete devices

06/24/2025 EMartin rcvd email from Jeff Lockhart

Lieutenant/Paramedic

Medical Logistics Manager

Jerry Cole no longer works there "We have some devices out for service, however all of our units need PMs. Please provide some dates that work for you and we can get this scheduled and get you a contact person." looped Fady into email for scheduling 

06/12/2025 EMartin sent email to lockhartj@crfr.com / coleg@crfr.com for update on devices 

06/06/2025 EMartin called 503-369-6072 / Jerry Cole line just rings busy called Office - 971-813-5328 line just rings busy called Jeff Lockhart / 503-397-1014 line just rings busy sent email to lockhartj@crfr.com / coleg@crfr.com for update on devices

🔧 Work Performed
Performed annual PM per service guide instructions. All tests passed. Device returned to use.
🔍 Technician Findings
Performed PM.
⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 24, 12:12 AM
Work Order: WO-01202035
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Sep 24, 7:42 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7h 29m
🚨 167.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 245d 8h
🚨 20.0 business days
📅
Status: Ready for Scheduling by Erin Martin Jun 24, 9:38 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 27d 17h
🚨 32.0 business days
👷
▶
3 Technician Assigned Aug 7, 11:33 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-08T04:00:00.000+0000, 2025-09-08T00:00:00.000+0000, 2025-09-08T12:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 44d 1h
🚨 24.0 business days
🔧
Status: Tech On Site by Marvin Rivas Sep 10, 3:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 4h
⏳ 2.0 business days
⏱️
Labor Added Sep 11, 5:50 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Sep 11, 5:55 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 1.8 business days
✔️
Status: Completed by Marvin Rivas Sep 13, 11:21 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 19h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Sep 15, 2:44 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 0h
💰
Status: Invoiced by Josh Longway Sep 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:12 AM
Invoice Number: SM-241407

Bottlenecks

Entered
Duration: 7.5 business hours (threshold: 4.0 business hours)
Exceeded by 3.5 business hours
Ready for Scheduling
Duration: 167.0 business days (threshold: 1.0 business days)
Exceeded by 166.0 business days
Ready for Scheduling
Duration: 32.0 business days (threshold: 1.0 business days)
Exceeded by 31.0 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Tech On Site
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Sep 8, 8:00 AM
Created
Sep 24, 12:12 AM
Invoice #
SM-241407

Work Details (3)

Name Type Status Qty Amount Date
WL-02932907 Labor Open 1 $95.00 Sep 11, 5:50 PM
WL-02932912 Labor Open 0.25 $23.75 Sep 11, 5:55 PM
WL-02936177 Labor Open 0.016666666666667 $38.00 Sep 15, 2:44 PM

Details