Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01202047 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Metro West Fire Protection District — 17065 Manchester Rd, Wildwood MO, 63040

Sep 24, 2024 → Nov 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (12 biz days early)
Active: 244 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Nov 8, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2024
0 business days (counted)
Running total: 0 of ? biz days used
166d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → May 27, 2025
166 business days (counted)
Running total: 166 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 18, 2025
36 business days (not counted)
55d
▶ Clock Running
Status: Ready for Scheduling
Jul 18 → Oct 6, 2025
55 business days (counted)
Running total: 221 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Nov 3, 2025
19 business days (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 8, 2025
4 business days (counted)
Running total: 244 of ? biz days used
Created: Sep 24, 2024 Completed: Nov 8, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → May 27 Ready for Scheduling ▶ Running 166 166
May 27 → Jul 18 Ready for Release ⏸ Paused 36 —
Jul 18 → Oct 6 Ready for Scheduling ▶ Running 55 221
Oct 6 → Nov 3 Scheduled ▶ Running 19 240
Nov 3 → Nov 8 Tech On Site ▶ Running 4 244
Dispatch 0.9d
Holding 36.5d (excluded)
Coordinators 242.7d
Field Work 4.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
36.5 days
Coordinators
242.7 days
Over SLA
Field Work
4.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 24, 2024 Due: Nov 30, 2025 Completed: Nov 9, 2025 (21 days early)
📅
281.0 days Total Age
⏱️
167.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
242.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 3, 2025
Visit 2 Nov 5, 2025
Visit 3 Nov 6, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 527 days old
🚨
Primary Delay 167.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 242.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Scheduling
223.0d / 1.0d SLA
Ready for Release
36.5d
Scheduled
19.7d / 2.0d SLA
Tech On Site
4.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/18/2025 EMartin rcvd email confirmation from Brad looped Fady into thread to assist with scheduling 

07/17/2025 EMartin sent email to Brad Shelton bradsh@metrowest-fire.org for update on devices

07/14/2025 EMartin sent email to Brad Shelton bradsh@metrowest-fire.org for update on devices

07/01/2025 EMartin sent email to Brad Shelton bradsh@metrowest-fire.org for update on devices

🔧 Work Performed
Performed annual PM per service guide instructions.
🔍 Technician Findings
Performed annual PM per service guide instructions.
⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 24, 12:12 AM
Work Order: WO-01202047
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Sep 24, 7:42 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7h 29m
🚨 167.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 245d 8h
🚨 37.0 business days
📅
Status: Ready for Scheduling by Erin Martin Jul 18, 9:21 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 51d 17h
🚨 56.0 business days
👷
▶
3 Technician Assigned Oct 6, 2:12 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 80d 4h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-03T17:00:00.000+0000, 2025-11-03T13:00:00.000+0000
🚨 20.0 business days
🔧
Status: Tech On Site by Marvin Rivas Nov 3, 4:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 3h
⏱️
Labor Added Nov 4, 1:40 AM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
2x Labor Added Nov 5, 9:52 AM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Nov 5, 3:36 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Nov 6, 2:50 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Nov 6, 6:30 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 1.7 business days
✔️
Status: Completed by Marvin Rivas Nov 8, 1:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 4d 20h
🏁
Status: Closed by Marvin Rivas Nov 9, 1:05 PM
From: Completed
To: Closed
Duration in Previous: 23h 50m
⏳ 1.0 business days
⏱️
Labor Added Nov 10, 2:21 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 2:27 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246480

Bottlenecks

Entered
Duration: 7.5 business hours (threshold: 4.0 business hours)
Exceeded by 3.5 business hours
Ready for Scheduling
Duration: 167.0 business days (threshold: 1.0 business days)
Exceeded by 166.0 business days
Ready for Scheduling
Duration: 56.0 business days (threshold: 1.0 business days)
Exceeded by 55.0 business days
Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Tech On Site
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 3, 8:00 AM
Created
Sep 24, 12:12 AM
Invoice #
SM-246480

Work Details (8)

Name Type Status Qty Amount Date
WL-02995275 Labor Open 1 $95.00 Nov 4, 1:40 AM
WL-02996816 Labor Open 1 $95.00 Nov 5, 9:52 AM
WL-02996817 Labor Open 1 $95.00 Nov 5, 9:52 AM
WL-02997370 Labor Open 1 $95.00 Nov 5, 3:36 PM
WL-02998653 Labor Open 1 $95.00 Nov 6, 2:50 PM
WL-02999082 Labor Open 0.016666666666667 $23.75 Nov 6, 6:30 PM
WL-02999083 Labor Open 0.016666666666667 $23.75 Nov 6, 6:30 PM
WL-03002198 Labor Open 0.016666666666667 $152.00 Nov 10, 2:21 PM

Details