Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01202050 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Morehead City EMS — 4034 Arendell St, Morehead City NC, 28557

Sep 24, 2024 → Nov 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 29, 2025
✓ SLA Met (32 biz days early)
Active: 254 biz days
Paused: 26 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2024
0 business days (counted)
Running total: 0 of ? biz days used
166d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → May 27, 2025
166 business days (counted)
Running total: 166 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 3, 2025
26 business days (not counted)
55d
▶ Clock Running
Status: Ready for Scheduling
Jul 3 → Sep 22, 2025
55 business days (counted)
Running total: 221 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Sep 22 → Nov 4, 2025
30 business days (counted)
Running total: 251 of ? biz days used
▶ Clock Running
Status: Completed
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 251 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 251 of ? biz days used
▶ Clock Running
Status: Completed
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 254 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 254 of ? biz days used
Created: Sep 24, 2024 Completed: Nov 7, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → May 27 Ready for Scheduling ▶ Running 166 166
May 27 → Jul 3 Ready for Release ⏸ Paused 26 —
Jul 3 → Sep 22 Ready for Scheduling ▶ Running 55 221
Sep 22 → Nov 4 Scheduled ▶ Running 30 251
Nov 4 → Nov 4 Completed ▶ Running 0 251
Nov 4 → Nov 4 Scheduled ▶ Running 0 251
Nov 4 → Nov 7 Completed ▶ Running 3 254
Nov 7 → Nov 7 Scheduled ▶ Running 0 254
Dispatch 0.9d
Holding 26.5d (excluded)
Coordinators 254.0d
Field Work 3.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
26.5 days
Coordinators
254.0 days
Over SLA
Field Work
3.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 24, 2024 Due: Dec 29, 2025 Completed: Nov 8, 2025 (51 days early)
📅
281.0 days Total Age
⏱️
167.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
252.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Patricia Gordon — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 3, 2025
Visit 2 Nov 4, 2025
Visit 3 Nov 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 527 days old
🚨
Primary Delay 167.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 252.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Scheduling
223.0d / 1.0d SLA
Ready for Release
26.5d
Scheduled
31.0d / 2.0d SLA
Completed
3.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/26/2025 EMartin sent email to kelly.howey@moreheadcitync.org advising rescheduling onsite for 11/04-11/05 per Fady 

09/22/2025 EMartin rcvd email from Kelly any date and time will work replied advising scheduling FSE onsite 12/02/25 to start devices

09/18/2025 EMartin sent email to Kelly asking if there is a good date and time to complete devices 

09/18/2025 EMartin per FSE email last year 7022.001881 and 7022.001188 are not in customer inventory sent email to PM documentation team to Align PM Schedule with last years PM / will schedule once PM due date is updated 

09/17/2025 MNewman - Jeremy Hine added additional SNs to the case. If customer does not have below devices, FSE will need to get EL signed before leaving the location.

7022.001881

7022.001188


07/03/2025 EMartin rcvd email from Kelly confirming devices onsite looped Fady into thread to assist with scheduling

 

Tempus Pro                   Tempus LS

614393                       7022.002498

615518                       7022.001945

615041                       7002.002136

615031                       7022.002645


07/01/2025 EMartin sent email to Kelly Howey Kelly.Howey@moreheadcitync.org for update on devices

🔧 Work Performed
11/3 - Travel from home office to Morehead City. 11/4 - Travel from Carteret General Hospital to Morehead City Fire & EMS. Get to work area, setup equipment. Performed Tempus PMs per instruction successfully. Travel from site. 11/5 - Travel to site. Performed Tempus PMs per instruction successfully. Time spent reviewing schedules, answering emails, EMSAR U...
🔍 Technician Findings
Tempus PM
⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 24, 12:12 AM
Work Order: WO-01202050
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Sep 24, 7:42 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7h 29m
🚨 167.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 245d 8h
🚨 27.0 business days
📅
Status: Ready for Scheduling by Erin Martin Jul 3, 8:51 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 36d 16h
🚨 56.0 business days
🗓️
▶
3 Status: Scheduled Sep 22, 11:34 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Patricia Gordon
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-02T17:00:00.000+0000, 2025-12-02T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 26, 12:03 PM
Scheduled For: 2025-11-04T13:00:00.000+0000
🚨 27.0 business days
⏱️
▶
2 11x Labor Added Nov 4, 5:55 PM
11x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled, Completed
To: Completed, Scheduled
Duration in Previous: 43d 7h, 0m
⏱️
5x Labor Added Nov 5, 4:30 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 2, 1
⏳ 1.9 business days
🗓️
Status: Scheduled by Patricia Gordon Nov 6, 7:44 PM
From: Completed, Scheduled
To: Scheduled, Completed
Duration in Previous: 2d 1h, 0m
💵
3x Expenses Added Nov 7, 8:05 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
Labor Added Nov 8, 8:23 AM
Type: Labor
Status: Open
Qty: 2
🚗
▶
2 Travel Added Nov 8, 8:57 AM
Travel Added → Status: Closed
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 1d 13h
⏳ 1.0 business days
⏱️
Labor Added Nov 10, 1:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 1:54 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246481

Bottlenecks

Entered
Duration: 7.5 business hours (threshold: 4.0 business hours)
Exceeded by 3.5 business hours
Ready for Scheduling
Duration: 167.0 business days (threshold: 1.0 business days)
Exceeded by 166.0 business days
Ready for Scheduling
Duration: 56.0 business days (threshold: 1.0 business days)
Exceeded by 55.0 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Nov 4, 8:00 AM
Created
Sep 24, 12:12 AM
Invoice #
SM-246481

Work Details (22)

Name Type Status Qty Amount Date
WL-02996197 Labor Open 6 $0.00 Nov 4, 5:55 PM
WL-02996198 Labor Open 0.5 $0.00 Nov 4, 5:55 PM
WL-02996199 Labor Open 4.5 $427.50 Nov 4, 5:55 PM
WL-02996200 Labor Open 0.5 $775.00 Nov 4, 5:55 PM
WL-02996201 Expenses Open 1 $0.00 Nov 4, 5:55 PM
WL-02996202 Expenses Open 1 $0.00 Nov 4, 5:55 PM
WL-02996203 Expenses Open 1 $0.00 Nov 4, 5:55 PM
WL-02996204 Expenses Open 1 $0.00 Nov 4, 5:55 PM
WL-02996205 Travel Open 269 $0.00 Nov 4, 5:55 PM
WL-02996206 Travel Open 1 $0.00 Nov 4, 5:55 PM
WL-02996207 Travel Open 1 $0.00 Nov 4, 5:55 PM
WL-02997492 Labor Open 0.5 $310.00 Nov 5, 4:30 PM
WL-02997493 Labor Open 2 $190.00 Nov 5, 4:30 PM
WL-02997494 Expenses Open 1 $0.00 Nov 5, 4:30 PM
WL-02997495 Expenses Open 1 $0.00 Nov 5, 4:30 PM
WL-02997496 Travel Open 1 $0.00 Nov 5, 4:30 PM
WL-02999478 Expenses Open 1 $0.00 Nov 7, 8:05 AM
WL-02999479 Expenses Open 1 $0.00 Nov 7, 8:05 AM
WL-02999480 Expenses Open 1 $0.00 Nov 7, 8:05 AM
WL-03001080 Labor Open 2 $190.00 Nov 8, 8:23 AM
WL-03001081 Travel Open 136 $0.00 Nov 8, 8:57 AM
WL-03002142 Labor Open 0.016666666666667 $266.00 Nov 10, 1:45 PM

Details