Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01202052 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northwest EMS — 366 Helen St, Mc Kees Rocks PA, 15136

Sep 24, 2024 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (33 biz days early)
Active: 172 biz days
Paused: 108 biz days
🕐 Clock stopped: Completed (Nov 8, 2025)
▶ Clock Running
Status: Created
Sep 24 → Sep 24, 2024
0 business days (counted)
Running total: 0 of ? biz days used
166d
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → May 27, 2025
166 business days (counted)
Running total: 166 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 30, 2025
108 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 8, 2025
6 business days (counted)
Running total: 172 of ? biz days used
Created: Sep 24, 2024 Completed: Nov 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 24 → Sep 24 Created ▶ Running 0 0
Sep 24 → May 27 Ready for Scheduling ▶ Running 166 166
May 27 → Oct 30 Ready for Release ⏸ Paused 108 —
Oct 30 → Nov 8 Scheduled ▶ Running 6 172
Dispatch 0.9d
Holding 108.5d (excluded)
Coordinators 173.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Holding (excluded from total)
108.5 days
Coordinators
173.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 24, 2024 Due: Dec 30, 2025 Completed: Nov 8, 2025 (52 days early)
📅
281.0 days Total Age
⏱️
167.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
171.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 3, 2025
Visit 2 Nov 6, 2025
Visit 3 Nov 7, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 527 days old
🚨
Primary Delay 167.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 171.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Ready for Scheduling
167.0d / 1.0d SLA
Ready for Release
108.5d
Scheduled
6.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10/2025 SRobinson- Created follow up WO as requested. (WO-01313837)

10/07/2025 DMalloy - Customer responded advising that they have one additional Pro/LS. Serial numbers are 615706 and 7022.000743. 

For SN 615706 located a bench repair WO / No PM WO

For 7022.000743 PM WO located.  

Replied to email looping in FOM Fady to assit in the next phase of scheduling.  

asaylor@hvhs.org


09/23/2025 DMalloy - Emailed customer the list of devices due for the yearly PM in the month of Dec/Jan. Asking for the devices to be confirmed and proposed dates for FSE Fanfan to be onsite.  

asaylor@hvhs.org

🔧 Work Performed
PM
🔍 Technician Findings
4 remaining devices still need PM
⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 24, 12:12 AM
Work Order: WO-01202052
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Sep 24, 7:42 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7h 29m
🚨 167.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 245d 8h
🚨 109.0 business days
📅
▶
4 Dispatch Scheduled Oct 30, 3:58 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 155d 23h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-03T13:00:00.000+0000
⏳ 3.0 business days
⏱️
5x Labor Added Nov 3, 7:40 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 8, 15
⏳ 3.5 business days
⏱️
5x Labor Added Nov 6, 8:17 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3, 15
⏳ 1.5 business days
⏱️
5x Labor Added Nov 7, 9:27 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 9, 15
✔️
▶
2 Status: Completed Nov 7, 9:36 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.3 business days
⏱️
Labor Added Nov 10, 11:40 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 11:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246482

Bottlenecks

Entered
Duration: 7.5 business hours (threshold: 4.0 business hours)
Exceeded by 3.5 business hours
Ready for Scheduling
Duration: 167.0 business days (threshold: 1.0 business days)
Exceeded by 166.0 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Nov 3, 8:00 AM
Created
Sep 24, 12:12 AM
Invoice #
SM-246482

Work Details (16)

Name Type Status Qty Amount Date
WL-02995014 Labor Open 0.5 $0.00 Nov 3, 7:40 PM
WL-02995015 Labor Open 8 $760.00 Nov 3, 7:40 PM
WL-02995016 Labor Open 0.5 $1,240.00 Nov 3, 7:40 PM
WL-02995017 Travel Open 15 $0.00 Nov 3, 7:40 PM
WL-02995018 Travel Open 15 $0.00 Nov 3, 7:40 PM
WL-02999217 Labor Open 0.5 $0.00 Nov 6, 8:17 PM
WL-02999218 Labor Open 3 $285.00 Nov 6, 8:17 PM
WL-02999219 Labor Open 0.5 $310.00 Nov 6, 8:17 PM
WL-02999220 Travel Open 15 $0.00 Nov 6, 8:17 PM
WL-02999221 Travel Open 15 $0.00 Nov 6, 8:17 PM
WL-03000850 Labor Open 0.5 $0.00 Nov 7, 9:27 PM
WL-03000851 Labor Open 9 $855.00 Nov 7, 9:27 PM
WL-03000852 Labor Open 0.5 $1,550.00 Nov 7, 9:27 PM
WL-03000853 Travel Open 15 $0.00 Nov 7, 9:27 PM
WL-03000854 Travel Open 15 $0.00 Nov 7, 9:27 PM
WL-03001992 Labor Open 0.016666666666667 $760.00 Nov 10, 11:40 AM

Details