Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01204801 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Yale New Haven Shoreline — 111 Goose Ln, Guilford CT, 06437

Oct 1, 2024 → Sep 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2025
✗ SLA Missed
Active: 162 biz days
Paused: 78 biz days
🕐 Clock stopped: Tech Off Site (Sep 18, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 2, 2024
1 business day (counted)
Running total: 1 of ? biz days used
160d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → May 27, 2025
160 business days (counted)
Running total: 161 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 17, 2025
78 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 161 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 162 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 162 of ? biz days used
Created: Oct 1, 2024 Tech Off Site: Sep 18, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 2 Created ▶ Running 1 1
Oct 2 → May 27 Ready for Scheduling ▶ Running 160 161
May 27 → Sep 17 Ready for Release ⏸ Paused 78 —
Sep 17 → Sep 17 Assigned ▶ Running 0 161
Sep 17 → Sep 18 Scheduled ▶ Running 1 162
Sep 18 → Sep 18 Tech On Site ▶ Running 0 162
Dispatch 1.0d
Holding 78.5d (excluded)
Coordinators 162.8d
Field Work 0.4d
Billing 1.4d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
78.5 days
Coordinators
162.8 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Oct 1, 2024 Due: Aug 30, 2025 Completed: Sep 18, 2025 (18 days late)
📅
240.0 days Total Age
⏱️
161.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
161.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 519 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 161.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
161.0d / 1.0d SLA
Ready for Release
78.5d
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/24/2025 MNewman - EL Signed by Keith Klemonski and attached to PWO. Customer completed PM in house.

08/04/2025 MNewman - Sent list of Yale device to FSE Joseph Nuovo. Per Joe, he will cross reference this list with Keith Klemonski to see if any of these, or all, were done in house.

🔧 Work Performed
Exception Letter for PM done by Yale personnel.
🔍 Technician Findings
Received signed exception letter. Client did PM in house.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81119471 - SN US619B1338
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Oct 1, 7:50 PM
Work Order: WO-01204801
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Oct 2, 6:18 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 27m
🚨 161.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:12 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 237d 9h
🚨 79.0 business days
👷
▶
3 Technician Assigned Sep 17, 1:13 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 112d 21h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-17T12:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez Sep 18, 11:23 AM
Scheduled For: 2025-09-18T12:00:00.000+0000
🔧
Status: Tech On Site by Joseph Nuovo Sep 18, 2:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
2x Labor Added Sep 18, 4:44 PM
Type: Labor
Status: Open
Qty: 0.25
🚗
▶
2 Status: Tech Off Site Sep 18, 5:12 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏱️
▶
2 Labor Added Sep 19, 12:50 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 39m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:48 AM
Invoice Number: SM-242025

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 161.0 business days (threshold: 1.0 business days)
Exceeded by 160.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Sep 18, 8:00 AM
Created
Oct 1, 7:50 PM
Invoice #
SM-242025

Work Details (3)

Name Type Status Qty Amount Date
WL-02941211 Labor Open 0.25 $0.00 Sep 18, 4:44 PM
WL-02941212 Labor Open 0.25 $275.00 Sep 18, 4:44 PM
WL-02942431 Labor Open 0.016666666666667 $38.00 Sep 19, 12:50 PM

Details