Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01204945 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Doctors Imaging Group Llc — 6121 Saint Johns Ave, Palatka FL, 32177

Oct 1, 2024 → Oct 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed
Active: 161 biz days
Paused: 91 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 2, 2024
1 business day (counted)
Running total: 1 of ? biz days used
160d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → May 27, 2025
160 business days (counted)
Running total: 161 of ? biz days used
⏸91d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 6, 2025
91 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 161 of ? biz days used
Created: Oct 1, 2024 Completed: Oct 6, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 2 Created ▶ Running 1 1
Oct 2 → May 27 Ready for Scheduling ▶ Running 160 161
May 27 → Oct 6 Ready for Release ⏸ Paused 91 —
Oct 6 → Oct 6 Assigned ▶ Running 0 161
Dispatch 1.0d
Holding 91.5d (excluded)
Coordinators 161.0d
Billing 4.0d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
91.5 days
Coordinators
161.0 days
Over SLA
Billing
4.0 days
Over SLA
Created: Oct 1, 2024 Due: Sep 30, 2025 Completed: Oct 6, 2025 (5 days late)
📅
252.0 days Total Age
⏱️
161.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
167.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 519 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 167.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
161.0d / 1.0d SLA
Ready for Release
91.5d
Assigned
0.0d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/25/2025 YEspino Called 352-359-1360 to speak to Derrick Gilmore to verify the device in question. Was unable to speak to him so i left a message.


09/09/2025 YEspino Called 352-331-9729 to try and speak to John @ Ext 6802. Was unable to speak to him so i left a message.


09/09/2025 YEspino Called 352-331-3729 to speak to John @ Ext 6802. Once dialed it rang a couple times and then was advised that this number is out of service.


09/09/2025 YEspino Called 386-326-0077 to speak to Derrick Gilmore to verify the Pm info sent in. Not a good contact this number is for Putnam Radiology Group.


05/27/2025 ALuman - called 352-331-3729 ext 6802 to speak to John. No answer, left VM


05/14/2025 ALuman - called Kristin Price 352-331-9729 to confirm and schedule. Operator advised I need to speak with John ext 6802. I was transferred, no answer, left VM

🔧 Work Performed
Planning Labor Only
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 73315688 - SN US917D0329
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Oct 1, 7:50 PM
Work Order: WO-01204945
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Oct 2, 6:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 29m
🚨 161.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 237d 9h
🚨 92.0 business days
👷
▶
4 Status: Assigned Oct 6, 11:30 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Diana Cox
Technician: a0h5A00000GbkeQQAR, Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Diana Cox
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 13, 1:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 2h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Oct 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 14h
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:39 AM
Invoice Number: SM-243751

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 161.0 business days (threshold: 1.0 business days)
Exceeded by 160.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Oct 1, 7:50 PM
Invoice #
SM-243751

Work Details (1)

Name Type Status Qty Amount Date
WL-02960786 Labor Open 0.016666666666667 $38.00 Oct 6, 11:32 AM

Details