Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01204958 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Middlesex Hospital — 28 Crescent St, Middletown CT, 06457

Oct 1, 2024 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 19, 2025
✗ SLA Missed
Active: 178 biz days
Paused: 71 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 2, 2024
1 business day (counted)
Running total: 1 of ? biz days used
160d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → May 27, 2025
160 business days (counted)
Running total: 161 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 8, 2025
71 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Oct 1, 2025
17 business days (counted)
Running total: 178 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 178 of ? biz days used
Created: Oct 1, 2024 Completed: Oct 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 2 Created ▶ Running 1 1
Oct 2 → May 27 Ready for Scheduling ▶ Running 160 161
May 27 → Sep 8 Ready for Release ⏸ Paused 71 —
Sep 8 → Oct 1 Ready for Scheduling ▶ Running 17 178
Oct 1 → Oct 1 Assigned ▶ Running 0 178
Dispatch 1.0d
Holding 71.5d (excluded)
Coordinators 178.9d
Field Work 0.0d
Billing 2.0d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
71.5 days
Coordinators
178.9 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Oct 1, 2024 Due: Sep 19, 2025 Completed: Oct 1, 2025 (11 days late)
📅
249.0 days Total Age
⏱️
161.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
179.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 519 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 179.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
178.9d / 1.0d SLA
Ready for Release
71.5d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/26/2025 Brod - sent follow up email to Nathan to see if he was able to sign the EL

09/19/2025 Brod - received email from Nathan stating that the PM was taken care of in house. sending Exception letter to him to close out WO

09/18/2025 Brod - sent email to Renouf, Nathan <nathan.renouf@midhosp.org> to confirm if we can have FSE onsite for 10/02 or if they are completing the PMs in house.

05/19/2025 MNewman - Customer Nathan Renouf, advised EMSAR can complete this PM. Planner working to schedule.

05/15/2025 awhitney called Nathan and spoke to him about their PM's advised they will be doing most of them in house but some of them Emsar will be doing he is going to respond to the email to advise which ones.


04/10/2025 MNewman - sent email to customer, Nathan Renouf asking him to confirm that these PMs will be completed in-house. Waiting for reply.

🔧 Work Performed
Planning labor for Exception letters.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 97623665 - SN US822F1380
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Oct 1, 7:50 PM
Work Order: WO-01204958
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Oct 2, 6:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 30m
🚨 161.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:12 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 237d 9h
🚨 72.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Sep 8, 12:35 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 103d 20h
🚨 18.0 business days
👷
▶
4 Technician Assigned Oct 1, 10:44 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Closed
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Completed
Duration in Previous: 22d 22h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
🏁
Status: Closed by Mandy Newman
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 10:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 59m
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 15m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:20 PM
Invoice Number: SM-242694

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 161.0 business days (threshold: 1.0 business days)
Exceeded by 160.0 business days
Ready for Scheduling
Duration: 17.9 business days (threshold: 1.0 business days)
Exceeded by 16.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Oct 1, 7:50 PM
Invoice #
SM-242694

Work Details (1)

Name Type Status Qty Amount Date
WL-02955927 Labor Open 0.016666666666667 $38.00 Oct 1, 10:45 AM

Details