Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01204968 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Martinsburg VA Medical Center — 510 Butler Ave, Martinsburg WV, 25405

Oct 1, 2024 → Sep 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (15 biz days early)
Active: 222 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 2, 2024
1 business day (counted)
Running total: 1 of ? biz days used
160d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → May 27, 2025
160 business days (counted)
Running total: 161 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 11, 2025
11 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 11 → Jun 11, 2025
0 business days (counted)
Running total: 161 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Jun 11 → Sep 9, 2025
61 business days (counted)
Running total: 222 of ? biz days used
Created: Oct 1, 2024 Completed: Sep 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 2 Created ▶ Running 1 1
Oct 2 → May 27 Ready for Scheduling ▶ Running 160 161
May 27 → Jun 11 Ready for Release ⏸ Paused 11 —
Jun 11 → Jun 11 Ready for Scheduling ▶ Running 0 161
Jun 11 → Sep 9 Scheduled ▶ Running 61 222
Dispatch 1.0d
Holding 11.5d (excluded)
Coordinators 222.1d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
11.5 days
Coordinators
222.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Oct 1, 2024 Due: Sep 30, 2025 Completed: Sep 9, 2025 (21 days early)
📅
232.1 days Total Age
⏱️
161.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
220.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 519 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 220.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
161.0d / 1.0d SLA
Ready for Release
11.5d
Scheduled
61.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/11/2025 Rbailey - Rcvd email from Joseph Didino who advised that they would like Sept 3rd at Noon. Advising Planner


06/10/2025 Rbailey - Called 304.263.0811 x 3376 looking to speak with Joseph Didino. NA Phone just rang and rang. Sent updated email looking for reply


06/10/2025 Rbailey - Called 304.263.0811 x 2148 Spoke with Mohamed. He said that anytime we come is fine as they can use the other devices at the time, but to schedule with Joe (Joseph) Didino


05/16/2025 DMalloy -First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

joseph.didino@va.gov

mohamed.barrie@va.gov

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Transducer, X8-2t - IP 81604355 - SN B38VR3
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Oct 1, 7:50 PM
Work Order: WO-01204968
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Oct 2, 6:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 30m
🚨 161.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:12 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 237d 9h
🚨 12.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jun 11, 8:53 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 14d 16h
👷
▶
3 Technician Assigned Jun 11, 9:09 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-03T04:00:00.000+0000, 2025-09-03T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16m
📅
Dispatch Scheduled by Deon Malloy Jun 11, 9:17 AM
Scheduled For: 2025-09-03T17:00:00.000+0000
🚨 58.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 3, 1:02 PM
Scheduled For: 2025-09-08T17:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Sep 8, 8:40 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 89d 11h, 0m
⏱️
Labor Added Sep 9, 11:29 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 9, 11:51 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 10m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:35 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Sep 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 24m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 11:00 AM
Invoice Number: SM-240685

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 161.0 business days (threshold: 1.0 business days)
Exceeded by 160.0 business days
Scheduled
Duration: 61.1 business days (threshold: 2.0 business days)
Exceeded by 59.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Sep 8, 1:00 PM
Created
Oct 1, 7:50 PM
Invoice #
SM-240685

Work Details (4)

Name Type Status Qty Amount Date
WL-02929195 Labor Open 4 $0.00 Sep 8, 8:40 PM
WL-02929196 Labor Open 1 $275.00 Sep 8, 8:40 PM
WL-02929197 Travel Open 198 $0.00 Sep 8, 8:40 PM
WL-02929614 Labor Open 0.016666666666667 $38.00 Sep 9, 11:29 AM

Details