Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01204985 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Heart Center of Philadelphia — 2422 S Broad St, Philadelphia PA, 19145

Oct 1, 2024 → Oct 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (8 biz days early)
Active: 161 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Oct 20, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 2, 2024
1 business day (counted)
Running total: 1 of ? biz days used
160d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → May 27, 2025
160 business days (counted)
Running total: 161 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 20, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 161 of ? biz days used
Created: Oct 1, 2024 Completed: Oct 20, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 2 Created ▶ Running 1 1
Oct 2 → May 27 Ready for Scheduling ▶ Running 160 161
May 27 → Oct 20 Ready for Release ⏸ Paused 100 —
Oct 20 → Oct 20 Assigned ▶ Running 0 161
Dispatch 1.0d
Holding 100.5d (excluded)
Coordinators 161.0d
Billing 1.7d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
100.5 days
Coordinators
161.0 days
Over SLA
Billing
1.7 days
Over SLA
Created: Oct 1, 2024 Due: Oct 30, 2025 Completed: Oct 20, 2025 (10 days early)
📅
261.0 days Total Age
⏱️
161.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
161.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 519 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 161.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
161.0d / 1.0d SLA
Ready for Release
100.5d
Closed
1.6d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/20/2025 Cever EL signed and attached. may need cancelled

10/07/2025 Cever escalated to DSM to see if the EL process should begin

09/30/2025 Cever waiting for a response from Jacqueline Schuck <Jacqueline.Schuck@jefferson.edu> on the flooding issues

09/22/2025 Cever sent email to Jacqueline Schuck <Jacqueline.Schuck@jefferson.edu> to see if devcie is available for service

09/04/2025 Cever sent email to Jacqueline Schuck <Jacqueline.Schuck@jefferson.edu> to see if devcie is available for service

07/08/2025 Cever site is closed down until further notice will reach out in Sept for an update

07/03/2025 Cever sent email jacqueline.schuck@jefferson.edu trying to schedule

06/20/2025 Rbailey - Called 215.327.6639 NA No Name Left VM for FU on device. Said VM is for Jackie. Advised that the 5th at noon no longer available


06/12/2025 Rbailey - Called 215.327.6639 NA No Name on VM. Left VM for Jackie looking for FU on PMs


06/05/2025 Rbailey - Sent 1st Attempt email to Jackie Schuck jsschuck@hotmail.com for Jason Yenser to come onsite either September 5, 2025 @ Noon or September 11, 2025 @ 930

🔧 Work Performed
Exception Letter process
⚠️ Problem Description
CX50 - Ultrasound System - IP 61377242 - SN SG11304062
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Oct 1, 7:50 PM
Work Order: WO-01204985
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Oct 2, 6:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 30m
🚨 161.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 3:47 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 237d 9h
🚨 101.0 business days
👷
▶
3 Status: Assigned Oct 20, 3:11 PM
Status: Assigned → Technician Assigned → Labor Added
👷
Technician Assigned by Cristina Everetts
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 21, 8:53 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 41m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 2:26 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 33m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:44 PM
Invoice Number: SM-244493

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 161.0 business days (threshold: 1.0 business days)
Exceeded by 160.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Oct 1, 7:50 PM
Invoice #
SM-244493

Work Details (1)

Name Type Status Qty Amount Date
WL-02977144 Labor Open 0.016666666666667 $38.00 Oct 20, 3:12 PM

Details