Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01204998 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mary Washington Hospital Inc — 1001 Sam Perry Blvd, Fredericksburg VA, 22401

Oct 1, 2024 → Sep 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (36 biz days early)
Active: 215 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Sep 9, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 2, 2024
1 business day (counted)
Running total: 1 of ? biz days used
160d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → May 27, 2025
160 business days (counted)
Running total: 161 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 23, 2025
18 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 161 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Jun 23 → Aug 19, 2025
40 business days (counted)
Running total: 201 of ? biz days used
▶ Clock Running
Status: Entered
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 201 of ? biz days used
▶ Clock Running
Status: Canceled
Aug 19 → Aug 21, 2025
2 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Entered
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 22, 2025
1 business day (counted)
Running total: 204 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 9, 2025
11 business days (counted)
Running total: 215 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 215 of ? biz days used
Created: Oct 1, 2024 Completed: Sep 9, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 2 Created ▶ Running 1 1
Oct 2 → May 27 Ready for Scheduling ▶ Running 160 161
May 27 → Jun 23 Ready for Release ⏸ Paused 18 —
Jun 23 → Jun 23 Assigned ▶ Running 0 161
Jun 23 → Aug 19 Scheduled ▶ Running 40 201
Aug 19 → Aug 19 Entered ▶ Running 0 201
Aug 19 → Aug 21 Canceled ▶ Running 2 203
Aug 21 → Aug 21 Entered ▶ Running 0 203
Aug 21 → Aug 22 Ready for Scheduling ▶ Running 1 204
Aug 22 → Sep 9 Scheduled ▶ Running 11 215
Sep 9 → Sep 9 Tech On Site ▶ Running 0 215
Dispatch 1.0d
Holding 18.5d (excluded)
Coordinators 215.3d
Field Work 0.3d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
18.5 days
Coordinators
215.3 days
Over SLA
Field Work
0.3 days
Billing
1.4 days
Over SLA
Created: Oct 1, 2024 Due: Oct 30, 2025 Completed: Sep 9, 2025 (51 days early)
📅
233.0 days Total Age
⏱️
161.0d in Ready for Scheduling Longest Stage
🔄
16 transitions Status Changes
⚠️
210.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 519 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 210.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
162.5d / 1.0d SLA
Ready for Release
18.5d
Assigned
0.0d / 0.5d SLA
Scheduled
52.8d / 2.0d SLA
Canceled
3.0d
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/03/2025 RArnold- sent reminder email


06/23/2025 Cever recieved email from Linda J Reynolds <Linda.Reynolds@mwhc.com> and William B Garrett <brent.garrett@mwhc.com> confirming FSE onsite for Sept 9th and 10th 

06/19/2025 Cever replied to email to William B Garrett <brent.garrett@mwhc.com> with updated FSE available dates.

06/19/2025 Cever recieved email from William B Garrett <brent.garrett@mwhc.com> advsing techs are ooo

06/05/2025 Rbailey - Sent 1st Attempt email to Brent Garrett brent.garrett@mwhc.com for Allan Klus to be onsite September 10 and 11, 2025 Starting @ 9am

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the latch for the monitor arm is missing. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 74832663 - SN US218B1143
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Oct 1, 7:50 PM
Work Order: WO-01204998
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Oct 2, 6:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 30m
🚨 161.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 3:47 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 237d 9h
🚨 19.0 business days
👷
▶
4 Technician Assigned Jun 23, 1:25 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 26d 21h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-09T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 41.0 business days
🆕
▶
2 Status: Entered Aug 19, 7:47 AM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Cristina Everetts
From: Entered
To: Canceled
Duration in Previous: 2m
⏳ 3.0 business days
🆕
▶
2 Status: Entered Aug 21, 3:46 PM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Mandy Newman
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Aug 22, 7:59 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-09T12:15:00.000+0000, 2025-09-09T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 11m
🚨 12.0 business days
🔧
Status: Tech On Site by Allan Klus Sep 9, 8:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 0h
⏱️
2x Labor Added Sep 9, 9:05 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 40
⏱️
Labor Added Sep 9, 10:05 AM
Type: Labor
Status: Open
Qty: 1.75
✔️
▶
2 Status: Completed Sep 9, 10:19 AM
Status: Completed → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 1m
🏁
Status: Closed by Allan Klus Sep 9, 11:08 AM
From: Tech Off Site
To: Closed
Duration in Previous: 48m
⏱️
Labor Added Sep 9, 11:20 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 9, 11:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 38m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Sep 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 11:00 AM
Invoice Number: SM-240676

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 161.0 business days (threshold: 1.0 business days)
Exceeded by 160.0 business days
Scheduled
Duration: 40.8 business days (threshold: 2.0 business days)
Exceeded by 38.8 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 9, 8:00 AM
Created
Oct 1, 7:50 PM
Invoice #
SM-240676

Work Details (4)

Name Type Status Qty Amount Date
WL-02929463 Labor Open 1.5 $0.00 Sep 9, 9:05 AM
WL-02929464 Travel Open 40 $0.00 Sep 9, 9:05 AM
WL-02929502 Labor Open 1.75 $275.00 Sep 9, 10:05 AM
WL-02929591 Labor Open 0.016666666666667 $38.00 Sep 9, 11:20 AM

Details