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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01205000 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mary Washington Hospital Inc — 1001 Sam Perry Blvd, Fredericksburg VA, 22401

Oct 1, 2024 → Sep 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (35 biz days early)
Active: 216 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
▶ Clock Running
Status: Created
Oct 1 → Oct 2, 2024
1 business day (counted)
Running total: 1 of ? biz days used
160d
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → May 27, 2025
160 business days (counted)
Running total: 161 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 23, 2025
18 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 161 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Jun 23 → Aug 19, 2025
40 business days (counted)
Running total: 201 of ? biz days used
▶ Clock Running
Status: Entered
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 201 of ? biz days used
▶ Clock Running
Status: Canceled
Aug 19 → Aug 21, 2025
2 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Entered
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 22, 2025
1 business day (counted)
Running total: 204 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 10, 2025
12 business days (counted)
Running total: 216 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 216 of ? biz days used
Created: Oct 1, 2024 Completed: Sep 10, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 2 Created ▶ Running 1 1
Oct 2 → May 27 Ready for Scheduling ▶ Running 160 161
May 27 → Jun 23 Ready for Release ⏸ Paused 18 —
Jun 23 → Jun 23 Assigned ▶ Running 0 161
Jun 23 → Aug 19 Scheduled ▶ Running 40 201
Aug 19 → Aug 19 Entered ▶ Running 0 201
Aug 19 → Aug 21 Canceled ▶ Running 2 203
Aug 21 → Aug 21 Entered ▶ Running 0 203
Aug 21 → Aug 22 Ready for Scheduling ▶ Running 1 204
Aug 22 → Sep 10 Scheduled ▶ Running 12 216
Sep 10 → Sep 10 Tech On Site ▶ Running 0 216
Dispatch 1.0d
Holding 18.5d (excluded)
Coordinators 216.3d
Field Work 0.5d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
18.5 days
Coordinators
216.3 days
Over SLA
Field Work
0.5 days
Billing
1.4 days
Over SLA
Created: Oct 1, 2024 Due: Oct 30, 2025 Completed: Sep 10, 2025 (50 days early)
📅
234.0 days Total Age
⏱️
161.0d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
212.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 519 days old
🚨
Primary Delay 161.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 212.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
162.5d / 1.0d SLA
Ready for Release
18.5d
Assigned
0.0d / 0.5d SLA
Scheduled
53.8d / 2.0d SLA
Canceled
3.0d
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/03/2025 RArnold- sent reminder email


06/23/2025 Cever recieved email from Linda J Reynolds <Linda.Reynolds@mwhc.com> and William B Garrett <brent.garrett@mwhc.com> confirming FSE onsite for Sept 9th and 10th 

06/19/2025 Cever replied to email to William B Garrett <brent.garrett@mwhc.com> with updated FSE available dates.

06/19/2025 Cever recieved email from William B Garrett <brent.garrett@mwhc.com> advsing techs are ooo

06/05/2025 Rbailey - Sent 1st Attempt email to Brent Garrett brent.garrett@mwhc.com for Allan Klus to be onsite September 10 and 11, 2025 Starting @ 9am

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the right front caster does not lock, the rear panel on the monitor is loose and damaged, the latch on the monitor arm is loose, and the monitor arm does not stay raised. All are minor issues and do not effect the device operation and do not impact patient safety. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 74832662 - SN US218B1099
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Oct 1, 7:50 PM
Work Order: WO-01205000
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Oct 2, 6:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10h 30m
🚨 161.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 3:47 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 237d 9h
🚨 19.0 business days
👷
▶
4 Technician Assigned Jun 23, 1:26 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 26d 21h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-09T13:00:00.000+0000
🚨 41.0 business days
🆕
▶
2 Status: Entered Aug 19, 7:47 AM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Cristina Everetts
From: Entered
To: Canceled
Duration in Previous: 2m
⏳ 3.0 business days
🆕
Status: Entered by Mandy Newman Aug 21, 3:51 PM
From: Canceled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 8h, 0m
👷
▶
3 Technician Assigned Aug 22, 8:01 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-10T12:15:00.000+0000, 2025-09-10T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 9m
🚨 13.0 business days
🔧
Status: Tech On Site by Allan Klus Sep 10, 9:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 1h
⏱️
2x Labor Added Sep 10, 10:13 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 40
⏱️
▶
2 Labor Added Sep 10, 11:15 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 42m
🚗
Status: Tech Off Site by Allan Klus Sep 10, 1:10 PM
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 1h 55m, 0m
⏱️
Labor Added Sep 11, 9:04 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 11, 9:37 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 25m
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:35 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 58m
💰
Status: Invoiced by Josh Longway Sep 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 24m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 11:00 AM
Invoice Number: SM-240678

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Ready for Scheduling
Duration: 161.0 business days (threshold: 1.0 business days)
Exceeded by 160.0 business days
Scheduled
Duration: 40.8 business days (threshold: 2.0 business days)
Exceeded by 38.8 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 10, 8:00 AM
Created
Oct 1, 7:50 PM
Invoice #
SM-240678

Work Details (4)

Name Type Status Qty Amount Date
WL-02930856 Labor Open 1.5 $0.00 Sep 10, 10:13 AM
WL-02930857 Travel Open 40 $0.00 Sep 10, 10:13 AM
WL-02930934 Labor Open 2 $275.00 Sep 10, 11:15 AM
WL-02932184 Labor Open 0.016666666666667 $38.00 Sep 11, 9:04 AM

Details