Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01209260 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Brighton Volunteer Ambulance — 1551 Winton Rd S, Rochester NY, 14618

Oct 15, 2024 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met
Active: 157 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Nov 27, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
152d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → May 27, 2025
152 business days (counted)
Running total: 152 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 19, 2025
121 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 152 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 27, 2025
5 business days (counted)
Running total: 157 of ? biz days used
Created: Oct 15, 2024 Completed: Nov 27, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → May 27 Ready for Scheduling ▶ Running 152 152
May 27 → Nov 19 Ready for Release ⏸ Paused 121 —
Nov 19 → Nov 19 Assigned ▶ Running 0 152
Nov 19 → Nov 27 Scheduled ▶ Running 5 157
Dispatch 0.0d
Holding 121.5d (excluded)
Coordinators 158.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
121.5 days
Coordinators
158.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 15, 2024 Due: Nov 30, 2025 Completed: Nov 26, 2025 (4 days early)
📅
279.0 days Total Age
⏱️
153.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
156.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 19, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 505 days old
🚨
Primary Delay 153.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 156.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
153.0d / 1.0d SLA
Ready for Release
121.5d
Assigned
0.0d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/27/2025- FMessak- no travel on this WO and only 5 labor planners.  Please don't put it into correction. 
11/14/2025 DMalloy - EL created. Sent to FOM for him to work with the customer to get the letter signed.  

 

09/02/2025 DMalloy - Emailed received from customer advising that they no longer have the tempus devices and the contract has been canceled.  

william.hockenberry@brightonambulance.org

 

09/02/2025 DMalloy - Called 716.471.9553 for William Hockenberry. Line rang once and then disconnected. Followed Up with an email.  

william.hockenberry@brightonambulance.org

 

08/27/2025 DMalloy - Follow up email sent to the customer to confirm the deivces and agree to a visit in Ocotber.  

 

07/01/2025 DMalloy - Emailed customer the list of devices for this location to confirm. Advised site due for the yearly Predictive / Preventative Maintenance in the month of October.  

william.hockenberry@brightonambulance.org

🔧 Work Performed
Closed PM WO. worked with the Client and Carlos to obtain the EL.
⚠️ Problem Description
Tempus LS Man Defibrillator - 7022.001723 Tempus LS Man Defibrillator - 7022.001724 Tempus LS Man Defibrillator - 7022.001728 Tempus LS Man Defibrillator - 7022.001729 Tempus LS Man Defibrillator - 7022.001730 - Replaced on Material only WO-11260428. Signed EL on 2024 WO Tempus LS Man Defibrillator - 7022.001736 Tempus LS Man Defibrillator - 7022.002536 Tempus LS Man Defibrillator - 7022002055 Tempus Pro, Printer - 616712 Tempus Pro, Printer - 616714 Tempus Pro, Printer - 616738 Tempus Pro, Printer - 616743 Tempus Pro, Printer - 616745 Tempus Pro, Printer - 616747 Tempus Pro, Printer - 616749
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Oct 15, 10:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Mandy Newman
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 153.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 224d 5h
🚨 122.0 business days
👷
▶
5 Technician Assigned Nov 19, 4:31 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 176d 1h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-19T13:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Fady Messak Nov 23, 11:08 AM
Scheduled For: 2025-11-24T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 Labor Added Nov 27, 8:50 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 16h, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 2, 10:30 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 1h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:13 PM
Invoice Number: SM-248206

Bottlenecks

Ready for Scheduling
Duration: 153.0 business days (threshold: 1.0 business days)
Exceeded by 152.0 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Nov 24, 8:00 AM
Created
Oct 15, 10:40 AM
Invoice #
SM-248206

Work Details (2)

Name Type Status Qty Amount Date
WL-03013466 Labor Open 0.016666666666667 $570.00 Nov 19, 4:31 PM
WL-03021734 Labor Open 3 $285.00 Nov 27, 8:50 AM

Details