Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01210635 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177

Oct 18, 2024 → Oct 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2024 · Target: Oct 31, 2024
✗ SLA Missed (244 biz days late)
Active: 253 biz days
🕐 Clock stopped: Invoiced (Oct 25, 2025)
▶ Clock Running
Status: Created
Oct 18 → Oct 18, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 18 → Oct 23, 2024
3 business days (counted)
Running total: 3 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Oct 23 → Dec 12, 2024
33 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Completed
Dec 12 → Dec 12, 2024
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Closed
Dec 12 → Dec 13, 2024
1 business day (counted)
Running total: 37 of ? biz days used
141d
▶ Clock Running
Status: On Hold
Dec 13 → Jul 9, 2025
141 business days (counted)
Running total: 178 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 17, 2025
6 business days (counted)
Running total: 184 of ? biz days used
69d
▶ Clock Running
Status: On Hold
Jul 17 → Oct 24, 2025
69 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Completed
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 24 → Oct 25, 2025
0 business days (counted)
Running total: 253 of ? biz days used
Created: Oct 18, 2024 Invoiced: Oct 25, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 18 → Oct 18 Created ▶ Running 0 0
Oct 18 → Oct 23 Ready for Scheduling ▶ Running 3 3
Oct 23 → Dec 12 Assigned ▶ Running 33 36
Dec 12 → Dec 12 Completed ▶ Running 0 36
Dec 12 → Dec 13 Closed ▶ Running 1 37
Dec 13 → Jul 9 On Hold ▶ Running 141 178
Jul 9 → Jul 17 Assigned ▶ Running 6 184
Jul 17 → Oct 24 On Hold ▶ Running 69 253
Oct 24 → Oct 24 Completed ▶ Running 0 253
Oct 24 → Oct 25 Assigned ▶ Running 0 253
Dispatch 0.0d
Holding 210.6d (excluded)
Coordinators 45.2d
Field Work 1.0d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
210.6 days
Coordinators
45.2 days
Over SLA
Field Work
1.0 days
Billing
0.5 days
Created: Oct 18, 2024 Due: Nov 30, 2024 Completed: Oct 25, 2025 (328 days late)
📅
253.2 days Total Age
⏱️
141.4d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
42.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
12 visits On-Site Trips
📋
Coordinator Scheduling
🚨
12 On-Site Visits
12 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 8, 2024
Visit 2 Nov 19, 2024
Visit 3 Nov 20, 2024
Visit 4 Nov 22, 2024
Visit 5 Nov 27, 2024
Visit 6 Dec 2, 2024
Visit 7 Dec 3, 2024
Visit 8 Dec 5, 2024
Visit 9 Dec 6, 2024
Visit 10 Dec 9, 2024
Visit 11 Dec 10, 2024
Visit 12 Oct 23, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 502 days old
🚨
Primary Delay 141.4 days stuck in "On Hold"
⏱️
Total Delay 42.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.2d / 1.0d SLA
Assigned
42.0d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
On Hold
210.6d
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/12 BAlexander
Placing in On Hold due to CNL

11/8 1st attempt to locate bed 11/19 2nd attempt to locate bed 11/20 3rd attempt to locate bed 11/22 4th attempt to locate bed 11/27 5th attempt to locate bed 12/2 6th attempt to locate bed 12/3 7th attempt to locate bed 12/5 8th attempt to locate bed 12/6 9th attempt to located bed
🔧 Work Performed
11.8.24 CNL 11.19.24 CNL 11.20.24 CNL 11.22.24 CNL 11.27.24 CNL 12.2.24 CNL 12.3.24 CNL 12.5.24 CNL 12.6.24 CNL 12.9.24 CNL 12.10.24 CNL 10.23.25 pm service
🔍 Technician Findings
pm not completed bed is working properly located in room3137
⚠️ Problem Description
November PM 2024
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 18, 6:28 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.7 business days
👷
▶
2 Technician Assigned Oct 23, 10:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 16h
🚨 13.0 business days
⏱️
Labor Added Nov 8, 8:05 PM
Type: Labor
Status: Open
Qty: 0.16666666666667
⚠️ 6.5 business days
⏱️
Labor Added Nov 19, 9:01 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.4 business days
⏱️
Labor Added Nov 21, 10:51 PM
Type: Labor
Status: Open
Qty: 0.16666666666667
⏱️
Labor Added Nov 22, 4:45 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 3.9 business days
⏱️
Labor Added Nov 27, 8:42 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.4 business days
⏱️
2x Labor Added Dec 3, 9:54 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.3 business days
⏱️
Labor Added Dec 5, 9:01 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 1.4 business days
⏱️
Labor Added Dec 6, 11:00 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.1 business days
⏱️
Labor Added Dec 10, 8:21 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
5x Labor Added Dec 10, 8:41 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.5, 62
⏳ 2.4 business days
✔️
▶
2 Status: Completed Dec 12, 6:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 1m
⏸️
Status: On Hold by Brooke Alexander Dec 13, 4:01 PM
From: Closed
To: On Hold
Duration in Previous: 21h 15m
🚨 142.0 business days
👷
▶
2 Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: On Hold
To: Assigned
Duration in Previous: 207d 16h
⚠️ 7.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Jul 17, 10:12 AM
From: Assigned
To: On Hold
Duration in Previous: 8d 0h
🚨 69.0 business days
⏱️
▶
2 Labor Added Oct 23, 9:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jim Kingery
From: On Hold
To: Completed
Duration in Previous: 98d 11h
👷
▶
2 Technician Assigned Oct 24, 9:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Completed
To: Assigned
Duration in Previous: 12h 19m
🏁
Status: Closed by Jim Kingery Oct 24, 10:04 PM
From: Assigned
To: Closed
Duration in Previous: 12h 6m
⏳ 1.2 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 27, 11:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
▶
2 Status: Invoice Pending Oct 27, 3:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 22.0 business days
🧾
Invoice Created Nov 26, 9:00 AM
Invoice Number: SM-244834

Bottlenecks

Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Oct 18, 6:28 PM
Invoice #
SM-244834

Work Details (16)

Name Type Status Qty Amount Date
WL-02557908 Labor Open 0.16666666666667 $0.00 Nov 8, 8:05 PM
WL-02571255 Labor Open 0.25 $0.00 Nov 19, 9:01 PM
WL-02575172 Labor Open 0.16666666666667 $0.00 Nov 21, 10:51 PM
WL-02576448 Labor Open 0.25 $0.00 Nov 22, 4:45 PM
WL-02581703 Labor Open 0.25 $0.00 Nov 27, 8:42 PM
WL-02584996 Labor Open 0.25 $0.00 Dec 3, 9:54 PM
WL-02584997 Labor Open 0.25 $0.00 Dec 3, 9:54 PM
WL-02588374 Labor Open 0.25 $0.00 Dec 5, 9:01 PM
WL-02590046 Labor Open 0.25 $0.00 Dec 6, 11:00 PM
WL-02593883 Labor Open 0.5 $0.00 Dec 10, 8:21 PM
WL-02593945 Labor Open 0.5 $0.00 Dec 10, 8:41 PM
WL-02593946 Labor Open 1.5 $0.00 Dec 10, 8:41 PM
WL-02593944 Labor Open 1.5 $0.00 Dec 10, 8:41 PM
WL-02593948 Travel Open 62 $0.00 Dec 10, 8:41 PM
WL-02593947 Travel Open 62 $0.00 Dec 10, 8:41 PM
WL-02982451 Labor Open 0.75 $0.00 Oct 23, 9:38 PM

Details