Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Medina Memorial Hospital — 200 Ohio St, Medina NY, 14103
Oct 22, 2024 → Jan 29, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 22 → Oct 22 | Created | ▶ Running | 0 | 0 |
| Oct 22 → May 23 | Ready for Scheduling | ▶ Running | 146 | 146 |
| May 23 → May 23 | Ready for Release | ⏸ Paused | 0 | — |
| May 23 → May 27 | Ready for Scheduling | ▶ Running | 1 | 147 |
| May 27 → May 27 | Ready for Release | ⏸ Paused | 0 | — |
| May 27 → Jan 22 | Ready for Scheduling | ▶ Running | 162 | 309 |
| Jan 22 → Jan 27 | On Hold | ▶ Running | 3 | 312 |
| Jan 27 → Jan 27 | Assigned | ▶ Running | 0 | 312 |
| Jan 27 → Jan 28 | Scheduled | ▶ Running | 1 | 313 |
| Jan 28 → Jan 29 | Tech On Site | ▶ Running | 1 | 314 |
01/27/2026 DMalloy - Per Fady dispathcing to EricM to send the ANR to the customer.
01/22/2026 RArnold - Called 15857982000 asked for biomed. Spoke to Paul. Touch screen has not been repaired. He would like to move forward with ANR.
01/22/2026 RArnold - Called 716-423-1946 for Paul. Left a message.
01/05/2026 YEspino Called 716-423-1946 to follow up with paul to see if the devices in question have been repaired yet. Was unable to speak to him or leave a message.
12/22/2025 MHamersley - called 716-423-1946, spoke to Paul, the device has not been repaired as of yet.
11/21/2025 YEspino Called 716-423-1946 to speak to Paul to follow up on the devices that need to be repaired before we can go onsite to service the device in question. Was unable to speak to him or leave a message.
10/14/2025 MHamersley - recd email from Paul stating device "has not been repaired yet, and administration has still not approved the repair. I will try to get an update from them and get back to you. "
10/14/2025 MHamersley - called 716-423-1946, call went to VM/LM inquiring about repair of SN:100294610; sent f/u email: Paul.Mullen@intelashealth.com
08/21/2025 MHamersley - rec'd email from Paul, "The touchscreen has not been repaired yet. Administration has to approve the repair and has not done so yet"
08/20/2025 MHamersley - called 716-423-1946, call went to VM/LM; sent f/u email: paul.mullen@crothall.com
07/11/2025 Rbailey - Rcvd email from Paul advising Not repaired yet. He is checking with Administration
07/10/2025 Rbailey - Called 716.423.1946 NA No Name on VM. Advised that I would send email to see if there was an update
06/06/2025 Rbailey Rcvd email from Paul "No, it has not been repaired. I will ask administration about this again and let you know"
06/04/2025 Rbailey - Called 716.423.1946, call went to VM mailbox. NA No Name on VM. Resending email to ask if repair has been completed
05/07/2025 DMalloy response received from Paul advising that the device has not been repaired as of today.
paul.mullen@crothall.com
05/07/2025 DMalloy - Follow Up email sent to customer to see if the repairs have been completed as of today.
paul.mullen@crothall.com
04/08/2025 Rbailey - Rcvd call from 585.798.2000 He advised that the issue is that when the FSE went to do the FCO, he was unable to as there was an issue with the screen. They received a Quote from Philips for the screen repair and this is what He is waiting on Administration to Approve. Resending email for Visibility, but also he said he would reach out to Administration again
paul.mullen@crothall.com
___________________________________________________________
04/08/2025 Rbailey - Called 585.798.2000 Asked for Paul Mullen. Xfer'd to BioMed. NA Left VM for FU
04/08/2025 Rbailey - Called 716.423.1946, call went to VM mailbox is full cannot accept msgs at this time
03/11/2025 JRojas called (716) 423-1946 and spoke to Paul. He stated he is still waiting for administration to approve the repair. We can reach back out in 2 weeks.
02/06/2025 MHamersley - received email reply from Paul stating device has not been repaired yet, he is waiting on approval from administration.
02/05/2025 MHamersley - called 716-423-1946, call went to VM mailbox is full cannot accept msgs at this time, sent f/u email: paul.mullen@crothall.com
SN: 100294610
01/22/2025 MHamersley - called 716-423-1946, call went to VM, mailbox is still full, sent f/u email:
paul.mullen@crothall.com
01/06/2025 MHamersley - called 716-423-1946, call went to VM mailbox is full cannot accept msgs at this time, sent f/u email: paul.mullen@crothall.com
SN: 100294610
12/05/2024 DMalloy - Per last communication with customer the device required repair before completion and the customer was deciding if he was going to repair or if he wanted EMSAR to complete. Emailing customer for an update.
paul.mullen@crothall.com
10/22/2024 Rbailey - Created Follow Up to WO-01206508/ WO-11518255.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03084038 | Labor | Open | 0.25 | $155.00 | Jan 29, 6:59 PM |
| WL-03084039 | Labor | Open | 0.5 | $142.50 | Jan 29, 6:59 PM |
| WL-03091396 | Labor | Open | 0.016666666666667 | $38.00 | Feb 4, 2:26 PM |