📍 Unity Hospital of Rochester — 1555 Long Pond Rd, Rochester NY, 14626
Oct 28, 2024 → Jan 9, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (6 biz days late)
Active: 297 biz days
🕐 Clock stopped: Completed (Jan 10, 2026)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2024
0 business days (counted)
Running total: 0 of ? biz days used
142d
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → May 23, 2025
142 business days (counted)
Running total: 142 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 143 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
107d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Oct 29, 2025
107 business days (counted)
Running total: 250 of ? biz days used
31d
▶ Clock Running
Status: On Hold
Oct 29 → Dec 16, 2025
31 business days (counted)
Running total: 281 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 9, 2026
16 business days (counted)
Running total: 297 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 10, 2026
0 business days (counted)
Running total: 297 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 10 → Jan 10, 2026
0 business days (counted)
Running total: 297 of ? biz days used
Created: Oct 28, 2024Completed: Jan 10, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 28 → Oct 28
Created
▶ Running
0
0
Oct 28 → May 23
Ready for Scheduling
▶ Running
142
142
May 23 → May 23
Ready for Release
⏸ Paused
0
—
May 23 → May 27
Ready for Scheduling
▶ Running
1
143
May 27 → May 27
Ready for Release
⏸ Paused
0
—
May 27 → Oct 29
Ready for Scheduling
▶ Running
107
250
Oct 29 → Dec 16
On Hold
▶ Running
31
281
Dec 16 → Jan 9
Ready for Scheduling
▶ Running
16
297
Jan 9 → Jan 10
Scheduled
▶ Running
0
297
Jan 10 → Jan 10
Tech On Site
▶ Running
0
297
Dispatch0.0d
Holding32.0d (excluded)
Coordinators268.8d
Billing1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
32.0 days
Coordinators
268.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 28, 2024
Due: Dec 31, 2025
Completed: Jan 10, 2026 (9 days late)
📅
297.9 daysTotal Age
⏱️
142.9d in Ready for SchedulingLongest Stage
🔄
13 transitionsStatus Changes
⚠️
266.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
13 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1Jan 7, 2026
Visit 2Jan 8, 2026
Visit 3Jan 9, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 492 days old
🚨
Primary Delay142.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay266.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
268.2d / 1.0d SLA
Ready for Release
0.0d
On Hold
32.0d
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/16/2025 MHamersley -recd email from Kristine, stating, "the V60's listed below as well as our entire inventory have been disposed of by Trimedx". attached email to work order.
12/16/2025 MHamersley - called 585-368-4257, call went to Kristine Barrett's VM/LM, inquiring if devices have been disposed of or sold to another facility; sent f/u email: kristine.barrett@rochesterregional.org
10/29/2025 MKlose emailed Kristine Barrett; kristine.barrett@rochesterregional.org, asking if she had location of devices.
07/11/2025 Rbailey - Called 585.723.7892 spoke with Michael Gladfelter from Trimedx. He said they removed all v60 from Unity Hospital. I asked if they were traded to another location or just removed them and he said we would need to contact Kristine Barrett in RT kristine.barrett@rochesterregional.org
06/06/2025 Rbailey - Planner working on this to get resolved
🔧Work Performed
Completed ANR
🔍Technician Findings
N/A
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📧
Email_Response Confirmed
Completed Dec 16, 2025
12/16/2025 MHamersley -recd email from Kristine, stating, "the V60's listed below as well as our entire inventory have been disposed of by Trimedx"
📧
Email_FCO Update
Completed Oct 29, 2025
10/29/2025 MKlose emailed Kristine Barrett; kristine.barrett@rochesterregional.org. asking if she had location of devices.
📧
Email: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Unity Hospital of Rochester - Rochester, NY -WO-11645199
Completed Oct 29, 2025
To: kristine.barrett@rochesterregional.org
CC: deon.malloy@emsar.com; megan.klose@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: 4112709_FCO69 Customer Letter_FINAL.pdf, FCO86600069A Intertek labeling.pdf
Subject: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Unity Hospital of Rochester - Rochester, NY -WO-11645199
Body:
Hi Kristine,
We called Unity Hospital of Rochester to confirm they have a couple V60 Ventilators. We spoke with Michael Gladfelter from
📞
Live Call_ Asked to Call Back
Completed Jul 11, 2025
07/11/2025 Rbailey - Called 585.723.7892 spoke with Michael Gladfelter from Trimedx. He said they removed all v60 from Unity Hospital. I asked if they were traded to another location or just removed them and he said we would need to contact Kristine Barrett in RT kristine.barrett@rochesterregional.org
📧
Email_FCO Updates
Completed Jun 6, 2025
06/06/2025 Rbailey - Planner working on this to get resolved
Jul 24, 2025 12:48pm
@Mandy Newman @Yessenia Espino - this one we would not expect them to have labels (there is no part order on the PWO)- we just need to confirm the devices again. so we can get it scheduled and labels ordered again.