Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01214957 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Dartmouth-Hitchcock Medical Center — 1 Medical Center Dr, Lebanon NH, 03756

Nov 7, 2024 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (20 biz days early)
Active: 136 biz days
Paused: 87 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 24, 2025
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 24 → Jun 25, 2025
1 business day (counted)
Running total: 136 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Jun 25 → Oct 1, 2025
68 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 136 of ? biz days used
Created: Nov 7, 2024 Completed: Oct 1, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jun 24 Ready for Release ⏸ Paused 19 —
Jun 24 → Jun 25 Ready for Scheduling ▶ Running 1 136
Jun 25 → Oct 1 Ready for Release ⏸ Paused 68 —
Oct 1 → Oct 1 Assigned ▶ Running 0 136
Dispatch 0.0d
Holding 88.5d (excluded)
Coordinators 137.3d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
88.5 days
Coordinators
137.3 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Nov 7, 2024 Due: Oct 30, 2025 Completed: Oct 1, 2025 (29 days early)
📅
223.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
137.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 137.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
137.3d / 1.0d SLA
Ready for Release
88.5d
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/11/2025 Rbailey - Called 603.650.5000 Spoke with Abbey in Clinical Engineering. She advised that they have this device in their system and it is showing in Radiology. Advising Planner that WO needs to be Updated

Dartmouth Hitchcock Medical Center

1 Medical Center Dr, Lebanon, NH 03766


06/11/2025 Rbailey - Called 304.598.4000 Asked for BioMed at J.W. Ruby Memorial Hospital 1 Medical Center Dr, Morgantown, WV 26506. In BioMed queue pushed 5 to speak to the Lead BioMed Tech. NA Got VM for Dennis Murphy x 73099 left VM for FU on if device is onsite


05/19/2025 DMalloy - Location in EWO for this WO may not be correct. Sent to Management for review.       


05/16/2025 DMalloy -First Contact email sent to customer James Hollenbeck confirming the device location, serial number and proposed a date and time for a visit.  

james.a.hollenbeck@hitchcock.org  

🔧 Work Performed
Planner labor. Customer for Dartmouth requested Philips FSE
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 105990729 - SN US823D1068
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01214957
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 20.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jun 24, 1:50 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 27d 21h
✅
Status: Ready for Release by Mandy Newman Jun 25, 9:58 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 20h 8m
🚨 69.0 business days
👷
▶
4 Technician Assigned Oct 1, 10:59 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 98d 1h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Mandy Newman Oct 1, 11:04 AM
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 10:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 40m
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 15m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:20 PM
Invoice Number: SM-242697

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 7, 2:28 PM
Invoice #
SM-242697

Work Details (1)

Name Type Status Qty Amount Date
WL-02955946 Labor Open 0.016666666666667 $38.00 Oct 1, 11:00 AM

Details