Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01214964 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Robert Wood Johnson New Brunswick — 1 Robert Wood Johnson Pl, New Brunswick NJ, 08901

Nov 7, 2024 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (9 biz days early)
Active: 179 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
May 27 → Aug 14, 2025
55 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 135 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Aug 14 → Oct 8, 2025
38 business days (counted)
Running total: 173 of ? biz days used
▶ Clock Running
Status: Entered
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 173 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 15, 2025
4 business days (counted)
Running total: 177 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 18, 2025
2 business days (counted)
Running total: 179 of ? biz days used
Created: Nov 7, 2024 Completed: Oct 18, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Aug 14 Ready for Release ⏸ Paused 55 —
Aug 14 → Aug 14 Assigned ▶ Running 0 135
Aug 14 → Oct 8 Scheduled ▶ Running 38 173
Oct 8 → Oct 8 Entered ▶ Running 0 173
Oct 8 → Oct 15 Scheduled ▶ Running 4 177
Oct 15 → Oct 18 Tech On Site ▶ Running 2 179
Dispatch 0.0d
Holding 55.5d (excluded)
Coordinators 179.4d
Field Work 3.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
55.5 days
Coordinators
179.4 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.6 days
Over SLA
Created: Nov 7, 2024 Due: Oct 30, 2025 Completed: Oct 18, 2025 (12 days early)
📅
234.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
177.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 177.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
55.5d
Scheduled
43.9d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2025 Cever called b9083315043 and spoke to Robert he advised Wed are best dates for service advised FSE onsite for Wed Oct 15th

09/22/2025 Rbailey - Per Planner, Jeffry advised, updated to 09/25

08/14/2025 Cever received email from robert.renner@rwjbh.org confirming FSE onsite for sept 18th 25th and Oct 16th

06/05/2025 Cever poc prefers scheduling closer to month due

🔧 Work Performed
Sparq Ultrasound System - IP 100286081 - SN USN2210205
🔍 Technician Findings
Sparq Ultrasound System - IP 100286081 - SN USN2210205
⚠️ Problem Description
Sparq Ultrasound System - IP 100286081 - SN USN2210205
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01214964
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 56.0 business days
👷
▶
3 Technician Assigned Aug 14, 1:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 78d 20h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-18T12:00:00.000+0000
🚨 27.0 business days
📅
Dispatch Scheduled by Ricky Bailey Sep 22, 2:53 PM
Scheduled For: 2025-09-25T12:00:00.000+0000
🚨 13.0 business days
🆕
▶
4 Status: Entered Oct 8, 10:28 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-15T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Oct 15, 9:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏳ 3.0 business days
⏱️
2x Labor Added Oct 17, 10:36 AM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Nkosi Wilson Oct 18, 2:16 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 16h, 0m
⏳ 1.0 business days
⏱️
Labor Added Oct 20, 11:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 11:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 9h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 34m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:44 PM
Invoice Number: SM-244494

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 38.9 business days (threshold: 2.0 business days)
Exceeded by 36.9 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 15, 8:00 AM
Created
Nov 7, 2:28 PM
Invoice #
SM-244494

Work Details (3)

Name Type Status Qty Amount Date
WL-02974259 Labor Open 2 $0.00 Oct 17, 10:36 AM
WL-02974260 Labor Open 2 $275.00 Oct 17, 10:36 AM
WL-02976908 Labor Open 0.016666666666667 $38.00 Oct 20, 11:16 AM

Details