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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01214965 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Robert Wood Johnson New Brunswick — 1 Robert Wood Johnson Pl, New Brunswick NJ, 08901

Nov 7, 2024 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 27, 2025
✗ SLA Missed
Active: 191 biz days
Paused: 62 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
May 27 → Aug 14, 2025
55 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 14 → Aug 14, 2025
0 business days (counted)
Running total: 135 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Aug 14 → Oct 8, 2025
38 business days (counted)
Running total: 173 of ? biz days used
▶ Clock Running
Status: Entered
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 173 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Nov 3, 2025
17 business days (counted)
Running total: 190 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 3 → Nov 13, 2025
7 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 191 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 191 of ? biz days used
Created: Nov 7, 2024 Completed: Nov 14, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Aug 14 Ready for Release ⏸ Paused 55 —
Aug 14 → Aug 14 Assigned ▶ Running 0 135
Aug 14 → Oct 8 Scheduled ▶ Running 38 173
Oct 8 → Oct 8 Entered ▶ Running 0 173
Oct 8 → Nov 3 Scheduled ▶ Running 17 190
Nov 3 → Nov 13 Ready for Release ⏸ Paused 7 —
Nov 13 → Nov 14 Scheduled ▶ Running 1 191
Nov 14 → Nov 14 Tech On Site ▶ Running 0 191
Dispatch 0.0d
Holding 63.2d (excluded)
Coordinators 194.4d
Field Work 0.0d
Billing 2.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
63.2 days
Coordinators
194.4 days
Over SLA
Field Work
0.0 days
Billing
2.5 days
Created: Nov 7, 2024 Due: Sep 27, 2025 Completed: Nov 14, 2025 (47 days late)
📅
253.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
187.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 187.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
63.2d
Scheduled
58.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
6.3d
WO Correction Needed
2.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 SRobinon - Created follow up WO as requested. (WO-01315517)

11/13/2025 EMartin dispatching to FSE onsite per request

11/11/2025 Cever Fady emailed poc at Renner, Robert <robert.renner@rwjbh.org> asking for an update as the devcie was not located during previous visits

11/03/2025 Cever Fady emailed poc at Renner, Robert <robert.renner@rwjbh.org> asking for an update as the devcie was not located during previous visits

11/03/2025 EMartin per FSE onsite device could not be located 


10/08/2025 Cever called b9083315043 and spoke to Robert he advised Wed are best dates for service advised FSE onsite for Wed Oct 15th

09/22/2025 Rbailey - Per Planner, Jeffry advised, updated to 09/25

08/14/2025 Cever received email from robert.renner@rwjbh.org confirming FSE onsite for sept 18th 25th and Oct 16th

06/05/2025 Cever poc prefers scheduling closer to month due

🔧 Work Performed
Sparq Ultrasound System - IP 86594458 - SN US92010509
🔍 Technician Findings
Sparq Ultrasound System - IP 86594458 - SN US92010509
⚠️ Problem Description
Sparq Ultrasound System - IP 86594458 - SN US92010509
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01214965
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:12 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 56.0 business days
👷
▶
3 Technician Assigned Aug 14, 1:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 78d 20h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-18T12:00:00.000+0000
🚨 27.0 business days
📅
Dispatch Scheduled by Ricky Bailey Sep 22, 2:53 PM
Scheduled For: 2025-09-25T12:00:00.000+0000
🚨 13.0 business days
🆕
▶
4 Status: Entered Oct 8, 10:30 AM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Cristina Everetts
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-15T11:45:00.000+0000, 2025-10-15T12:00:00.000+0000
🚨 18.0 business days
✅
Status: Ready for Release by Erin Martin Nov 3, 1:21 PM
From: Scheduled
To: Ready for Release
Duration in Previous: 26d 3h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Nov 13, 10:00 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 9d 20h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-13T17:00:00.000+0000, 2025-11-13T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 14, 6:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 8h
⏱️
▶
2 3x Labor Added Nov 14, 6:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
⏳ 1.7 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 17, 2:03 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 20, 2:38 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 0h
⏳ 3.0 business days
🏁
Status: Closed by Douglas Pearce Nov 24, 11:33 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 20h
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 24, 1:34 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 1m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Nov 26, 1:32 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247658

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 38.9 business days (threshold: 2.0 business days)
Exceeded by 36.9 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 13, 8:00 AM
Created
Nov 7, 2:28 PM
Invoice #
SM-247658

Work Details (3)

Name Type Status Qty Amount Date
WL-03008169 Labor Open 1 $0.00 Nov 14, 6:16 PM
WL-03008170 Labor Open 1 $0.00 Nov 14, 6:16 PM
WL-03008171 Labor Open 1 $0.00 Nov 14, 6:16 PM

Details