Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01214997 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Nov 7, 2024 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 156 biz days
Paused: 93 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 8, 2025
93 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
Oct 8 → Nov 7, 2025
21 business days (counted)
Running total: 156 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 156 of ? biz days used
Created: Nov 7, 2024 Completed: Nov 7, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Oct 8 Ready for Release ⏸ Paused 93 —
Oct 8 → Nov 7 Scheduled ▶ Running 21 156
Nov 7 → Nov 7 Tech On Site ▶ Running 0 156
Dispatch 0.0d
Holding 93.5d (excluded)
Coordinators 157.5d
Field Work 1.1d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
93.5 days
Coordinators
157.5 days
Over SLA
Field Work
1.1 days
Billing
1.3 days
Over SLA
Created: Nov 7, 2024 Due: Oct 31, 2025 Completed: Nov 7, 2025 (6 days late)
📅
249.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
154.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 154.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
93.5d
Scheduled
22.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29/2025 RFosbury - rescheduled with site for NOV 7th

10/08/2025 RFosbury - rec'd confirmation from FSE and dispatching 


10/03/2025 RFosbury - Sent list to Allan Klus to schedule date with POC.

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the left side panel is damaged and the access door is missing. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81596412 - SN US819B1087
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01214997
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:48 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 19m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 3:47 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 200d 23h
🚨 94.0 business days
👷
▶
3 Technician Assigned Oct 8, 9:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-28T17:15:00.000+0000, 2025-10-28T18:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 133d 17h
🚨 15.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 29, 8:23 AM
Scheduled For: 2025-11-07T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Allan Klus Nov 7, 9:47 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 30d 1h
⏱️
▶
2 3x Labor Added Nov 7, 10:11 AM
3x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Nov 7, 11:05 AM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 18m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 4m
🏁
Status: Closed by Allan Klus Nov 7, 6:58 PM
From: Tech Off Site
To: Closed
Duration in Previous: 7h 48m
⏳ 1.6 business days
⏱️
Labor Added Nov 10, 10:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 10:40 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246486

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 7, 8:00 AM
Created
Nov 7, 2:28 PM
Invoice #
SM-246486

Work Details (7)

Name Type Status Qty Amount Date
WL-02999605 Labor Open 2.25 $0.00 Nov 7, 10:11 AM
WL-02999606 Labor Open 0.5 $0.00 Nov 7, 10:11 AM
WL-02999607 Travel Open 77 $0.00 Nov 7, 10:11 AM
WL-02999613 Expenses Open 1 $0.00 Nov 7, 10:14 AM
WL-02999614 Expenses Open 1 $0.00 Nov 7, 10:14 AM
WL-02999710 Labor Open 1.5 $275.00 Nov 7, 11:05 AM
WL-03001925 Labor Open 0.016666666666667 $38.00 Nov 10, 10:28 AM

Details