Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215011 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 7, 2024 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (11 biz days early)
Active: 166 biz days
Paused: 84 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 25, 2025
84 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 135 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Sep 25 → Nov 10, 2025
31 business days (counted)
Running total: 166 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 166 of ? biz days used
Created: Nov 7, 2024 Completed: Nov 10, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Sep 25 Ready for Release ⏸ Paused 84 —
Sep 25 → Sep 25 Assigned ▶ Running 0 135
Sep 25 → Nov 10 Scheduled ▶ Running 31 166
Nov 10 → Nov 10 Tech On Site ▶ Running 0 166
Dispatch 0.0d
Holding 84.5d (excluded)
Coordinators 167.3d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
84.5 days
Coordinators
167.3 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Nov 10, 2025 (20 days early)
📅
250.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
164.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 164.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
84.5d
Scheduled
31.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
0.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the Monitor Support arm does not stay raised and the Hardware Test Failed. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 61894135 - SN USD13B0700
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01215011
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:48 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 19m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 85.0 business days
👷
▶
3 Technician Assigned Sep 25, 1:26 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 120d 21h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-25T12:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Sep 25, 4:47 PM
Scheduled For: 2025-09-30T12:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts Sep 26, 7:03 AM
Scheduled For: 2025-10-31T12:00:00.000+0000
🚨 20.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 24, 1:02 PM
Scheduled For: 2025-11-21T13:00:00.000+0000
🚨 12.0 business days
📅
▶
2 Dispatch Scheduled Nov 10, 1:34 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Allan Klus
From: Scheduled
To: Tech On Site
Duration in Previous: 46d 1h
⏱️
▶
3 Labor Added Nov 10, 3:12 PM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 35m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 3m
⏱️
2x Labor Added Nov 10, 6:04 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 78
💵
3x Expenses Added Nov 10, 6:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Nov 10, 6:36 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 3h 20m
⏱️
Labor Added Nov 11, 9:31 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 11, 9:39 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246487

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 31.8 business days (threshold: 2.0 business days)
Exceeded by 29.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 10, 8:00 AM
Created
Nov 7, 2:28 PM
Invoice #
SM-246487

Work Details (8)

Name Type Status Qty Amount Date
WL-03002245 Labor Open 2 $275.00 Nov 10, 3:12 PM
WL-03002523 Labor Open 2.25 $0.00 Nov 10, 6:04 PM
WL-03002524 Travel Open 78 $0.00 Nov 10, 6:04 PM
WL-03002549 Expenses Open 1 $0.00 Nov 10, 6:17 PM
WL-03002550 Expenses Open 1 $0.00 Nov 10, 6:17 PM
WL-03002551 Expenses Open 1 $0.00 Nov 10, 6:17 PM
WL-03002586 Labor Open 1 $0.00 Nov 10, 6:36 PM
WL-03003000 Labor Open 0.016666666666667 $38.00 Nov 11, 9:31 AM

Details