Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215012 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 7, 2024 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed
Active: 182 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 25, 2025
84 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 135 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Sep 25 → Nov 21, 2025
39 business days (counted)
Running total: 174 of ? biz days used
▶ Clock Running
Status: Entered
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 174 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 21 → Dec 17, 2025
16 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 30, 2025
8 business days (counted)
Running total: 182 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 182 of ? biz days used
Created: Nov 7, 2024 Completed: Dec 30, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Sep 25 Ready for Release ⏸ Paused 84 —
Sep 25 → Sep 25 Assigned ▶ Running 0 135
Sep 25 → Nov 21 Scheduled ▶ Running 39 174
Nov 21 → Nov 21 Entered ▶ Running 0 174
Nov 21 → Dec 17 Ready for Release ⏸ Paused 16 —
Dec 17 → Dec 30 Scheduled ▶ Running 8 182
Dec 30 → Dec 30 Tech On Site ▶ Running 0 182
Dispatch 0.0d
Holding 101.0d (excluded)
Coordinators 183.9d
Field Work 0.4d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
101.0 days
Coordinators
183.9 days
Over SLA
Field Work
0.4 days
Billing
1.3 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Dec 30, 2025 (29 days late)
📅
282.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
189.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 189.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
101.0d
Scheduled
48.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
10.7d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 RFosbury - Scheduled for DEC 30th.

12/11/2025 RFosbury LVM and sent FU email to Rafael Flores with exception letter. 

12/05/2025 mklose sent email to Rafael Flores to offered dates and times

12/02/2025 RFosbury - sent FU to Fafael to see if devices were located.

11/21/2025 Rfosbury - Was scheduled for today and site could not locate. Working with Rafael Flores, raflores@childrensnational.org to reschedule. 

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
CX50 - Ultrasound System - IP 68037156 - SN SGD1500071
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01215012
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:48 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 19m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 85.0 business days
👷
▶
3 Technician Assigned Sep 25, 1:25 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 120d 21h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-31T12:00:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 24, 1:02 PM
Scheduled For: 2025-11-21T13:00:00.000+0000
🚨 20.0 business days
🆕
Status: Entered by Rich Fosbury Nov 21, 2:40 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 57d 2h, 0m
🚨 17.0 business days
📅
▶
3 Dispatch Scheduled Dec 17, 2:19 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: a0h6e00000II6z9AAD, Allan Klus
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 25d 23h
⚠️ 9.0 business days
🔧
Status: Tech On Site by Allan Klus Dec 30, 9:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 19h
⏱️
4x Labor Added Dec 30, 10:15 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 77
⏱️
▶
2 Labor Added Dec 30, 11:06 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 16m, 0m
🏁
Status: Closed by Allan Klus Dec 30, 1:01 PM
From: Tech Off Site
To: Closed
Duration in Previous: 1h 54m
🚨 11.0 business days
⏱️
Labor Added Jan 14, 8:42 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 8:52 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 39.8 business days (threshold: 2.0 business days)
Exceeded by 37.8 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 10.7 business days (threshold: 1.0 business days)
Exceeded by 9.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Dec 30, 8:00 AM
Created
Nov 7, 2:28 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03049625 Labor Open 2 $0.00 Dec 30, 10:15 AM
WL-03049626 Expenses Open 1 $0.00 Dec 30, 10:15 AM
WL-03049627 Expenses Open 1 $0.00 Dec 30, 10:15 AM
WL-03049628 Travel Open 77 $0.00 Dec 30, 10:15 AM
WL-03049656 Labor Open 1.5 $275.00 Dec 30, 11:06 AM
WL-03064308 Labor Open 0.016666666666667 $38.00 Jan 14, 8:42 AM

Details