Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215037 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 The Villages Regional Hospital / Brownwood FSED — 3800 Meggison Rd, The Villages FL, 32163

Nov 7, 2024 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed
Active: 149 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 12, 2025
116 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 135 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Dec 4, 2025
14 business days (counted)
Running total: 149 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 149 of ? biz days used
Created: Nov 7, 2024 Completed: Dec 4, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Nov 12 Ready for Release ⏸ Paused 116
Nov 12 → Nov 12 Assigned ▶ Running 0 135
Nov 12 → Dec 4 Scheduled ▶ Running 14 149
Dec 4 → Dec 4 Tech On Site ▶ Running 0 149
Dispatch 0.0d
Holding 116.5d (excluded)
Coordinators 150.5d
Field Work 0.5d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
116.5 days
Coordinators
150.5 days
Over SLA
Field Work
0.5 days
Billing
1.4 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Dec 4, 2025 (3 days late)
📅
265.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
148.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 148.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
116.5d
Assigned
0.0d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/2025 Cever received email from meagan.mahabir@ufhealth.org confirming fSE onsite for Nov 26th at 9:30 a.m.

11/11/2025 Cever received email from Easley, William <william.easley@ufhealth.org> advising the poc is Meagan.mahabir@ufhealth.org advised it is a Freestanding and the appt are as needed so unable to determine exact time for servcie but Meagan.mahabir@ufhealth.org to confirm if nov 25th would work

11/05/2025 Cever called (954) 608-6175 for a poc Deniese Edwards who was the poc for a previous repair. Repling to email and adding denedwards@shands.ufl.edu

10/29/2025 ALuman - Spoke to Bill Easley and asked for a better POC for Brownwood since the number provided does not work. He is researching this and will reconnect with me as soon as he hears.

10/21/2025 ALuman - called Brownwood Freestanding ED number 352-643-7555. Automated message states the call cannot be completed at this time. Verified correct number via UF Health Website. sent follow email to Bill Easley asking if he has a better number or if I can schedule for next week through him

10/17/2025 EMartin called Deneise Edwards (954) 608-6175 denedwards@shands.ufl.edu provided update device is at 

brownwood location

3800 Meggison Rd 

The Villages 32163 no biomed onsite advised to contact location directly to schedule 352.643.7555

called 352.643.7555 recording stated call could not be completed at this time


08/13/2025 YEspino Called 352-602-8841 to speak to Noelene to verify the Pm info in question. Went to vm so i left a message.


08/01/2025 ALuman - called 352-602-8841 to speak with Noelene Gantner, no answer, left VM


07/29/2025 YEspino Called 352-602-8841 to speak to Noelene Gantner to verify the Pm for the device in question. Was unable to speak to them so i left a message.


07/29/2025 YEspino Called 352-751-8604 to speak to Sara over the Pm in question. Was able to speak to Britney and she advised that Sara no longer works for this site. She advised to call back mid morning tomorrow to speak to Tamera Gray to be better assisted.


07/16/2025 YEspino Called 352-751-8604 to speak to Sara Richardson to verify the PM info sent in for the Ultrasound devices in question. Was unable to speak to her or leave a message because the line just rings till the call is dropped.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 78957152 - SN USD19C0441
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01215037
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
🚨 136.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 117.0 business days
👷
4 Technician Assigned Nov 12, 8:33 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 168d 17h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-26T14:30:00.000+0000
🚨 15.0 business days
📅
2 Dispatch Scheduled Dec 4, 11:56 AM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Jared Heisler
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 3h
⏱️
2 4x Labor Added Dec 4, 3:55 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 56m, 0m
⏱️
3 Labor Added Dec 5, 10:25 AM
Labor Added → Status: Ready to Bill → Status: 07e-Partial Project
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 18h 28m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 2m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Dec 4, 9:30 AM
Created
Nov 7, 2:28 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03026662 Labor Open 0.75 $0.00 Dec 4, 3:55 PM
WL-03026663 Labor Open 1.5 $275.00 Dec 4, 3:55 PM
WL-03026664 Labor Open 0.5 $0.00 Dec 4, 3:55 PM
WL-03026665 Travel Open 14 $0.00 Dec 4, 3:56 PM
WL-03027761 Labor Open 0.016666666666667 $38.00 Dec 5, 10:25 AM

Details