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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215052 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Beaches OB/GYN — 1577 Roberts Dr Ste 323, Jacksonville Beach FL, 32250

Nov 7, 2024 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 29, 2025
✓ SLA Met (9 biz days early)
Active: 197 biz days
Paused: 15 biz days
🕐 Clock stopped: Invoiced (Sep 16, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 17, 2025
15 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jun 17 → Aug 7, 2025
35 business days (counted)
Running total: 170 of ? biz days used
▶ Clock Running
Status: Entered
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 170 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 170 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Aug 7 → Sep 12, 2025
25 business days (counted)
Running total: 195 of ? biz days used
▶ Clock Running
Status: Completed
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 196 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 197 of ? biz days used
Created: Nov 7, 2024 Invoiced: Sep 16, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jun 17 Ready for Release ⏸ Paused 15 —
Jun 17 → Aug 7 Scheduled ▶ Running 35 170
Aug 7 → Aug 7 Entered ▶ Running 0 170
Aug 7 → Aug 7 Assigned ▶ Running 0 170
Aug 7 → Sep 12 Scheduled ▶ Running 25 195
Sep 12 → Sep 15 Completed ▶ Running 1 196
Sep 15 → Sep 16 Incomplete ▶ Running 1 197
Dispatch 0.0d
Holding 15.5d (excluded)
Coordinators 196.9d
Field Work 1.2d
Incomplete 1.1d (excluded)
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
15.5 days
Coordinators
196.9 days
Over SLA
Field Work
1.2 days
Over SLA
Incomplete (excluded from total)
1.1 days
Billing
1.6 days
Over SLA
Created: Nov 7, 2024 Due: Sep 29, 2025 Completed: Sep 16, 2025 (13 days early)
📅
211.7 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
192.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 10, 2025
Visit 2 Sep 11, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 192.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
15.5d
Scheduled
61.3d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Incomplete
1.1d
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/07/2025 MNewman - Sent email to kerii advising FSE will be Raymond instead of Jared. Reassigning WOs

06/17/2025 EMartin rcvd email from Kerii Dailey "09/10/25 would work best for the pm update. Please use this email for appointments, I am the lead sonographer for the practice" replied confirming onsite visit

06/12/2025 EMartin sent email to Sabrina Gersowsky sgersowsky@femwell.com for update on device 

🔧 Work Performed
Annual PM. Travel to hotel.
🔍 Technician Findings
Annual PM
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 87560802 - SN US920D1179
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215052
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 16.0 business days
📅
▶
4 Dispatch Scheduled Jun 17, 11:01 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 20d 18h
👷
Technician Assigned by Erin Martin
Technician: Jared Heisler
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-10T16:00:00.000+0000
🚨 36.0 business days
🆕
▶
3 Status: Entered Aug 7, 1:53 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-10T16:00:00.000+0000
🚨 25.1 business days
⏱️
5x Labor Added Sep 12, 12:29 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 2.5, 0.25, 1, 127
✔️
Status: Completed by Raymond Ebanks Sep 12, 12:41 AM
From: Scheduled
To: Completed
Duration in Previous: 35d 10h
⏳ 1.0 business days
💵
Expenses Added Sep 13, 5:26 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.0 business days
⚠️
Status: Incomplete by Raymond Ebanks Sep 14, 9:40 PM
From: Completed
To: Incomplete
Duration in Previous: 2d 20h
🏁
Status: Closed by Raymond Ebanks Sep 15, 8:49 PM
From: Incomplete
To: Closed
Duration in Previous: 23h 8m
⏱️
▶
2 Labor Added Sep 16, 10:58 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 10m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Sep 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:11 AM
Invoice Number: SM-241443

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Scheduled
Duration: 25.3 business days (threshold: 2.0 business days)
Exceeded by 23.3 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Sep 10, 12:00 PM
Created
Nov 7, 2:29 PM
Invoice #
SM-241443

Work Details (7)

Name Type Status Qty Amount Date
WL-02933653 Labor Open 2 $275.00 Sep 12, 12:29 AM
WL-02933654 Labor Open 2.5 $0.00 Sep 12, 12:29 AM
WL-02933655 Labor Open 0.25 $0.00 Sep 12, 12:29 AM
WL-02933656 Expenses Open 1 $0.00 Sep 12, 12:29 AM
WL-02933658 Travel Open 127 $0.00 Sep 12, 12:29 AM
WL-02935216 Expenses Open 1 $0.00 Sep 13, 5:26 PM
WL-02937123 Labor Open 0.016666666666667 $38.00 Sep 16, 10:58 AM

Details