Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215076 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Physicians East — 1850 W Arlington Blvd, Greenville NC, 27834

Nov 7, 2024 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (13 biz days early)
Active: 213 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 17, 2025
35 business days (not counted)
78d
▶ Clock Running
Status: Scheduled
Jul 17 → Nov 6, 2025
78 business days (counted)
Running total: 213 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 213 of ? biz days used
Created: Nov 7, 2024 Completed: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jul 17 Ready for Release ⏸ Paused 35 —
Jul 17 → Nov 6 Scheduled ▶ Running 78 213
Nov 6 → Nov 6 Tech On Site ▶ Running 0 213
Dispatch 0.0d
Holding 35.5d (excluded)
Coordinators 214.3d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
35.5 days
Coordinators
214.3 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Nov 7, 2025 (23 days early)
📅
248.7 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
211.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 211.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
35.5d
Scheduled
78.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 EMartin sent email to Kerri Scott kscott@physicianseast.com advising needing to reschedule for 11/06/25 at 1pm

07/17/2025 EMartin called 252-531-5909 / Kerri confirmed device address correct onsite 10/01/25 at 1 pm

07/03/2025 EMartin sent email to Kerri Scott kscott@physicianseast.com for update on device

🔧 Work Performed
while onsite, got to Radiology, met POC, setup equipment. Performed ULS PM per instruction successfully. Travel from site to hotel, Morehead City, NC
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 73644478 - SN USO17C1113
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215076
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 36.0 business days
👷
▶
3 Technician Assigned Jul 17, 1:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-01T04:00:00.000+0000, 2025-10-01T00:00:00.000+0000, 2025-10-01T19:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 50d 21h
📅
Dispatch Scheduled by Erin Martin Jul 18, 10:11 AM
Scheduled For: 2025-10-01T20:00:00.000+0000
🚨 50.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 26, 12:02 PM
Scheduled For: 2025-11-06T21:00:00.000+0000
🚨 29.0 business days
🔧
Status: Tech On Site by Patricia Gordon Nov 6, 3:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 112d 2h
⏱️
▶
2 3x Labor Added Nov 6, 6:52 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 3h 40m
🏁
Status: Closed by Patricia Gordon Nov 6, 7:42 PM
From: Completed
To: Closed
Duration in Previous: 49m
⏱️
▶
2 Labor Added Nov 7, 10:27 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 48m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246489

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 78.8 business days (threshold: 2.0 business days)
Exceeded by 76.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Nov 6, 4:00 PM
Created
Nov 7, 2:29 PM
Invoice #
SM-246489

Work Details (4)

Name Type Status Qty Amount Date
WL-02999125 Labor Open 2 $275.00 Nov 6, 6:52 PM
WL-02999126 Labor Open 2 $0.00 Nov 6, 6:52 PM
WL-02999127 Travel Open 78 $0.00 Nov 6, 6:52 PM
WL-02999630 Labor Open 0.016666666666667 $38.00 Nov 7, 10:27 AM

Details