Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215096 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Nash General Hospital — 2460 Curtis Ellis Dr, Rocky Mount NC, 27962

Nov 7, 2024 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 14, 2025
✓ SLA Met (21 biz days early)
Active: 190 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 25, 2025
20 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
Jun 25 → Sep 12, 2025
55 business days (counted)
Running total: 190 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 13, 2025
0 business days (counted)
Running total: 190 of ? biz days used
Created: Nov 7, 2024 Completed: Sep 13, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jun 25 Ready for Release ⏸ Paused 20 —
Jun 25 → Sep 12 Scheduled ▶ Running 55 190
Sep 12 → Sep 13 Tech On Site ▶ Running 0 190
Dispatch 0.0d
Holding 20.5d (excluded)
Coordinators 191.2d
Field Work 2.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
20.5 days
Coordinators
191.2 days
Over SLA
Field Work
2.0 days
Billing
1.6 days
Over SLA
Created: Nov 7, 2024 Due: Oct 14, 2025 Completed: Sep 15, 2025 (29 days early)
📅
211.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
188.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 188.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
20.5d
Scheduled
55.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/18/2025 EMartin sent email to Charity.Stewart@unchealth.unc.edu advising FSE onsite 09/12/25 at 1 pm FSE originally scheduled is out until further notice due to injury 06/25/2025 EMartin rcvd email confirming onsite for 09/03/25 at 10:30 am

06/24/2025 EMartin called (252) 962-8146 /

John Pridgen spk with biomed advised it in the women's center advised would need to check device sent email to corey.johnson@unchealth.unc.edu

06/17/2025 EMartin sent email to John Pridgen john.pridgen@unchealth.unc.edu (biomed) for update on device

06/09/2025 EMartin rcvd email from Christine "My lab does not have a Sparq Ultrasound System. If you can provide more information, I may be able to send you to the right person" 

sent email to John Pridgen john.pridgen@unchealth.unc.edu (biomed) for update on device

06/05/2025 EMartin sent email to Christine Dixon christine.dixon@unchealth.unc.edu for update on device

🔧 Work Performed
Travel to site. Meet with POC. get to device. setup equipment. Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Sparq Ultrasound System - IP 75391328 - SN US41811479
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215096
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 21.0 business days
👷
▶
3 Technician Assigned Jun 25, 2:29 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-03T04:00:00.000+0000, 2025-09-03T00:00:00.000+0000, 2025-09-03T14:30:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 28d 22h
🚨 17.0 business days
👷
▶
2 Technician Assigned Jul 18, 9:35 AM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-12T17:00:00.000+0000
🚨 40.0 business days
📅
▶
2 Dispatch Scheduled Sep 12, 11:58 AM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Patricia Gordon
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 21h
⏱️
▶
2 5x Labor Added Sep 13, 8:04 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 20h 8m
⏳ 0.9 business days
🏁
Status: Closed by Patricia Gordon Sep 15, 6:59 AM
From: Completed
To: Closed
Duration in Previous: 1d 22h
⏱️
Labor Added Sep 15, 3:58 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 15, 4:06 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 9h 7m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway Sep 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:11 AM
Invoice Number: SM-241446

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 55.7 business days (threshold: 2.0 business days)
Exceeded by 53.7 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 12, 12:00 PM
Created
Nov 7, 2:29 PM
Invoice #
SM-241446

Work Details (6)

Name Type Status Qty Amount Date
WL-02935078 Labor Open 3.5 $0.00 Sep 13, 8:04 AM
WL-02935079 Labor Open 2 $275.00 Sep 13, 8:04 AM
WL-02935080 Labor Open 3.5 $0.00 Sep 13, 8:04 AM
WL-02935081 Travel Open 206 $0.00 Sep 13, 8:04 AM
WL-02935082 Travel Open 179 $0.00 Sep 13, 8:04 AM
WL-02936304 Labor Open 0.016666666666667 $38.00 Sep 15, 3:58 PM

Details