Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215109 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 7, 2024 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (3 biz days early)
Active: 174 biz days
Paused: 84 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 25, 2025
84 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 135 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Sep 25 → Nov 21, 2025
39 business days (counted)
Running total: 174 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 174 of ? biz days used
Created: Nov 7, 2024 Completed: Nov 21, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Sep 25 Ready for Release ⏸ Paused 84 —
Sep 25 → Sep 25 Assigned ▶ Running 0 135
Sep 25 → Nov 21 Scheduled ▶ Running 39 174
Nov 21 → Nov 21 Tech On Site ▶ Running 0 174
Dispatch 0.0d
Holding 84.5d (excluded)
Coordinators 175.4d
Field Work 0.8d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
84.5 days
Coordinators
175.4 days
Over SLA
Field Work
0.8 days
Billing
0.5 days
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Nov 21, 2025 (9 days early)
📅
258.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
172.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 172.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
84.5d
Assigned
0.0d / 0.5d SLA
Scheduled
39.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Customer wants to wait until closer to month due.
🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Transducer, X8-2t - IP 106952828 - SN F0D189
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215109
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:48 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 85.0 business days
👷
▶
4 Status: Assigned Sep 25, 1:06 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Allan Klus
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-31T12:00:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 24, 1:02 PM
Scheduled For: 2025-11-21T13:00:00.000+0000
🚨 20.0 business days
🔧
Status: Tech On Site by Allan Klus Nov 21, 10:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 22h
⏱️
▶
2 Labor Added Nov 21, 11:38 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 48m
⏱️
2x Labor Added Nov 21, 2:01 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 78
💵
2x Expenses Added Nov 21, 2:20 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Nov 21, 2:26 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Nov 21, 5:11 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 5h 32m, 0m
⏳ 1.9 business days
⏱️
▶
2 Labor Added Nov 24, 12:55 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 39.9 business days (threshold: 2.0 business days)
Exceeded by 37.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 21, 8:00 AM
Created
Nov 7, 2:29 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03016256 Labor Open 0.5 $275.00 Nov 21, 11:38 AM
WL-03016470 Labor Open 2.5 $0.00 Nov 21, 2:01 PM
WL-03016471 Travel Open 78 $0.00 Nov 21, 2:01 PM
WL-03016499 Expenses Open 1 $0.00 Nov 21, 2:20 PM
WL-03016500 Expenses Open 1 $0.00 Nov 21, 2:20 PM
WL-03016508 Labor Open 0.5 $0.00 Nov 21, 2:26 PM
WL-03016904 Labor Open 2 $0.00 Nov 21, 5:11 PM
WL-03018548 Labor Open 0.016666666666667 $38.00 Nov 24, 12:55 PM

Details