Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215118 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Middlesex Hospital — 28 Crescent St, Middletown CT, 06457

Nov 7, 2024 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 29, 2025
✗ SLA Missed
Active: 152 biz days
Paused: 71 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 8, 2025
71 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Oct 1, 2025
17 business days (counted)
Running total: 152 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 152 of ? biz days used
Created: Nov 7, 2024 Completed: Oct 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Sep 8 Ready for Release ⏸ Paused 71 —
Sep 8 → Oct 1 Ready for Scheduling ▶ Running 17 152
Oct 1 → Oct 1 Assigned ▶ Running 0 152
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 153.5d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
153.5 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 7, 2024 Due: Sep 29, 2025 Completed: Oct 1, 2025 (1 days late)
📅
223.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
153.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 153.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
153.4d / 1.0d SLA
Ready for Release
71.5d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/26/2025 Brod - sent follow up email to Nathan to see if he was able to sign the EL

09/19/2025 Brod - received email from Nathan stating that the PM was taken care of in house. sending Exception letter to him to close out WO

09/18/2025 Brod - sent email to Renouf, Nathan <nathan.renouf@midhosp.org> to confirm if we can have FSE onsite for 10/02 or if they are completing the PMs in house.

05/19/2025 MNewman - Customer Nathan Renouf, advised EMSAR can complete this PM. Planner working to schedule.

05/15/2025 awhitney called Nathan and spoke to him about their PM's advised they will be doing most of them in house but some of them Emsar will be doing he is going to respond to the email to advise which ones.


04/10/2025 MNewman - sent email to customer, Nathan Renouf asking him to confirm that these PMs will be completed in-house. Waiting for reply.

🔧 Work Performed
Planning labor for Exception letters.
⚠️ Problem Description
Affiniti 50 Ultrasound Circular Edition - IP 114071821 - SN US923D1157
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215118
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:12 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 72.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Sep 8, 12:35 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 103d 20h
🚨 18.0 business days
👷
▶
4 Technician Assigned Oct 1, 10:39 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22d 22h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 9:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 12m
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 18h 7m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:21 PM
Invoice Number: SM-242706

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Ready for Scheduling
Duration: 17.9 business days (threshold: 1.0 business days)
Exceeded by 16.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 7, 2:29 PM
Invoice #
SM-242706

Work Details (1)

Name Type Status Qty Amount Date
WL-02955925 Labor Open 0.016666666666667 $38.00 Oct 1, 10:40 AM

Details