Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215126 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Halifax Health Medical Center — 303 N Clyde Morris Blvd, Daytona Beach FL, 32114

Nov 7, 2024 → Oct 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 21, 2025
✓ SLA Met
Active: 190 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
May 27 → Aug 1, 2025
46 business days (not counted)
25d
▶ Clock Running
Status: Scheduled
Aug 1 → Sep 8, 2025
25 business days (counted)
Running total: 160 of ? biz days used
▶ Clock Running
Status: Entered
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 160 of ? biz days used
27d
▶ Clock Running
Status: Scheduled
Sep 8 → Oct 16, 2025
27 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Entered
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 187 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 21, 2025
3 business days (counted)
Running total: 190 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 190 of ? biz days used
Created: Nov 7, 2024 Completed: Oct 21, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Aug 1 Ready for Release ⏸ Paused 46 —
Aug 1 → Sep 8 Scheduled ▶ Running 25 160
Sep 8 → Sep 8 Entered ▶ Running 0 160
Sep 8 → Oct 16 Scheduled ▶ Running 27 187
Oct 16 → Oct 16 Entered ▶ Running 0 187
Oct 16 → Oct 16 Assigned ▶ Running 0 187
Oct 16 → Oct 21 Scheduled ▶ Running 3 190
Oct 21 → Oct 21 Tech On Site ▶ Running 0 190
Dispatch 0.0d
Holding 46.5d (excluded)
Coordinators 193.5d
Field Work 0.5d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
46.5 days
Coordinators
193.5 days
Over SLA
Field Work
0.5 days
Billing
1.6 days
Over SLA
Created: Nov 7, 2024 Due: Oct 21, 2025 Completed: Oct 21, 2025 (on time)
📅
236.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
187.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 20, 2025
Visit 2 Oct 21, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 187.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
46.5d
Scheduled
58.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/08/2025 ALuman - reassigned to Raymond Ebanks to complete PM. Email sent to Beth Bush to alert of FSE change

08/01/2025 ALuman - found number for Beth Bush (386) 425-4218. Called to confirm and schedule. Confirmed device onsite and scheduled for 10/1. Dispatch to Jared Heisler. Sent confirmation email to beth.bush@halifax.org

07/29/2025 ALuman - called Clay rice to confirm and schedule Oct PMs. No answer, left VM. Sent email to clay.rice@halifax.org

07/16/2025 YEspino Called 386-425-4240 to speak to Clay Rice over the PM's requested for the couple of Ultrasound devices in question. Was unable to speak to him so i left a message.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 115553998 - SN USO24B0150
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215126
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 47.0 business days
👷
▶
4 Technician Assigned Aug 1, 9:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-01T04:00:00.000+0000, 2025-10-01T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 65d 17h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-01T12:00:00.000+0000
🚨 26.0 business days
🆕
▶
4 Status: Entered Sep 8, 9:28 AM
Status: Entered → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-01T00:00:00.000+0000, 2025-10-01T04:00:00.000+0000
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-01T12:00:00.000+0000
🚨 27.8 business days
🆕
▶
3 Status: Entered Oct 16, 6:32 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Jared Heisler
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-21T12:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jared Heisler Oct 21, 3:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 8h
⏱️
▶
2 6x Labor Added Oct 21, 7:14 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 2m, 0m
⏱️
Labor Added Oct 22, 9:17 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 22, 9:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 7m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 34m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:44 PM
Invoice Number: SM-244503

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Oct 21, 8:00 AM
Created
Nov 7, 2:29 PM
Invoice #
SM-244503

Work Details (7)

Name Type Status Qty Amount Date
WL-02979064 Labor Open 1.5 $275.00 Oct 21, 7:14 PM
WL-02979062 Labor Open 1.5 $0.00 Oct 21, 7:14 PM
WL-02979063 Labor Open 1 $0.00 Oct 21, 7:14 PM
WL-02979065 Labor Open 1 $0.00 Oct 21, 7:14 PM
WL-02979066 Labor Open 2 $0.00 Oct 21, 7:14 PM
WL-02979067 Travel Open 109 $0.00 Oct 21, 7:14 PM
WL-02979561 Labor Open 0.016666666666667 $38.00 Oct 22, 9:17 AM

Details