Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215127 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiology Physicians Pa — 305 Memorial Medical Pkwy, DAYTONA BEACH FL, 32117

Nov 7, 2024 → Oct 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✗ SLA Missed
Active: 139 biz days
Paused: 87 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸87d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 30, 2025
87 business days (not counted)
▶ Clock Running
Status: On Hold
Sep 30 → Oct 6, 2025
4 business days (counted)
Running total: 139 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 139 of ? biz days used
Created: Nov 7, 2024 Completed: Oct 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Sep 30 Ready for Release ⏸ Paused 87 —
Sep 30 → Oct 6 On Hold ▶ Running 4 139
Oct 6 → Oct 6 Assigned ▶ Running 0 139
Dispatch 0.0d
Holding 92.5d (excluded)
Coordinators 135.5d
Field Work 0.0d
Billing 4.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
92.5 days
Coordinators
135.5 days
Over SLA
Field Work
0.0 days
Billing
4.0 days
Over SLA
Created: Nov 7, 2024 Due: Sep 30, 2025 Completed: Oct 6, 2025 (5 days late)
📅
226.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
141.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 141.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
87.5d
On Hold
5.0d
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/28/2025 ALuman - sent another follow up email to Monique to confirm and schedule. tsouklaris@gmail.com

08/08/2025 Emartin called 386-615-1521 / asked to be transferred to ULS placed on hold and call disconnected 

05/27/2025 ALuman - called 386-677-5351 to confirm and schedule. Spoke to reception and she took my contact info and will pass it along to office manager Renee who will call me back to confirm and schedule after she is out of her meeting

05/14/2025 ALuman - called Monique Tsouklaris 386-677-5351. No answer, left VM for Alexis at Check in. Followed up with email to tsouklaris@gmail.com

🔧 Work Performed
Planner Labor Only
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 73511555 - SN US917D1164
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215127
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 88.0 business days
⏸️
Status: On Hold by Diana Cox Sep 30, 9:43 AM
From: Ready for Release
To: On Hold
Duration in Previous: 125d 17h
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Oct 6, 11:34 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Closed
👷
Status: Assigned by Diana Cox
From: On Hold, Assigned
To: Assigned, Completed
Duration in Previous: 6d 1h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
🏁
Status: Closed by Diana Cox
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 13, 1:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 2h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Oct 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 14h
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:40 AM
Invoice Number: SM-243782

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 7, 2:29 PM
Invoice #
SM-243782

Work Details (1)

Name Type Status Qty Amount Date
WL-02960791 Labor Open 0.016666666666667 $38.00 Oct 6, 11:35 AM

Details