Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215146 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Shore Heart Group — 35 Beaverson Blvd Ste 4B, Brick NJ, 08723

Nov 7, 2024 → Sep 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (24 biz days early)
Active: 148 biz days
Paused: 71 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 8, 2025
71 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 25, 2025
13 business days (counted)
Running total: 148 of ? biz days used
Created: Nov 7, 2024 Completed: Sep 25, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Sep 8 Ready for Release ⏸ Paused 71 —
Sep 8 → Sep 25 Scheduled ▶ Running 13 148
Dispatch 0.0d
Holding 71.5d (excluded)
Coordinators 149.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
71.5 days
Coordinators
149.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 7, 2024 Due: Oct 30, 2025 Completed: Sep 25, 2025 (35 days early)
📅
219.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
147.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 147.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
71.5d
Scheduled
14.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/08/2025 Cever received email from jacfitzsimmons@comcast.net asking for Sept 25th in the afternoon

08/22/2025 Rbailey - Called 732.262.4262 NA Left VM with the Medical Assistant line. Advised I was resending email with Updated dates 18th at 9:30 a.m. or the 25th at 9:30 a.m


08/12/2025 Cever sent first attempt to jaclyn fitzsimmons <jacfitzsimmons@comcast.net> trying to lock in for Sept 17th at 12 p.m.

06/05/2025 Cever poc prefers scheduling closer to month due

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 86422462 - SN US720D1123
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215146
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 72.0 business days
👷
▶
3 Technician Assigned Sep 8, 11:36 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-25T19:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 103d 19h
🚨 14.0 business days
⏱️
3x Labor Added Sep 25, 7:00 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 103
✔️
Status: Completed by Jason Yenser Sep 25, 7:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 8h, 0m
⏱️
▶
2 Labor Added Sep 26, 1:20 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 32m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:20 PM
Invoice Number: SM-242708

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 25, 3:00 PM
Created
Nov 7, 2:29 PM
Invoice #
SM-242708

Work Details (4)

Name Type Status Qty Amount Date
WL-02949790 Labor Open 1.5 $275.00 Sep 25, 7:00 PM
WL-02949791 Labor Open 3 $0.00 Sep 25, 7:00 PM
WL-02949792 Travel Open 103 $0.00 Sep 25, 7:00 PM
WL-02950794 Labor Open 0.016666666666667 $38.00 Sep 26, 1:20 PM

Details