Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215151 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology — 3900 Park Ave Ste 107, Edison NJ, 08820

Nov 7, 2024 → Oct 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (9 biz days early)
Active: 202 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Oct 20, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 15, 2025
33 business days (not counted)
67d
▶ Clock Running
Status: Scheduled
Jul 15 → Oct 20, 2025
67 business days (counted)
Running total: 202 of ? biz days used
Created: Nov 7, 2024 Completed: Oct 20, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jul 15 Ready for Release ⏸ Paused 33 —
Jul 15 → Oct 20 Scheduled ▶ Running 67 202
Dispatch 0.0d
Holding 33.5d (excluded)
Coordinators 203.4d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
33.5 days
Coordinators
203.4 days
Over SLA
Billing
1.6 days
Over SLA
Created: Nov 7, 2024 Due: Oct 31, 2025 Completed: Oct 20, 2025 (11 days early)
📅
235.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
201.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 201.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
33.5d
Scheduled
67.8d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2025 Cever sent reminder email to renee.snyder@univrad.com

07/15/2025 EMartin rcvd email from Renee confirming Oct 20th start time 9:30 a.m.

07/03/2025 Cever sent first email to renee.snyder@univrad.com trying to lock in FSE for Oct 10th starting at 9:30 a.m. Oct 20th starting at 9:30

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 76267192 - SN US618C0845
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215151
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 34.0 business days
🗓️
▶
3 Status: Scheduled Jul 15, 1:13 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Jason Yenser
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-20T04:00:00.000+0000, 2025-10-20T00:00:00.000+0000, 2025-10-20T13:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ricky Bailey Jul 17, 11:28 AM
Scheduled For: 2025-10-20T16:00:00.000+0000, 2025-10-20T13:30:00.000+0000
🚨 66.0 business days
⏱️
3x Labor Added Oct 20, 3:42 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 81
✔️
Status: Completed by Jason Yenser Oct 20, 7:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 97d 6h, 0m
⏱️
▶
2 Labor Added Oct 21, 8:47 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 31m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:44 PM
Invoice Number: SM-244504

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 67.8 business days (threshold: 2.0 business days)
Exceeded by 65.8 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 20, 9:30 AM
Created
Nov 7, 2:29 PM
Invoice #
SM-244504

Work Details (4)

Name Type Status Qty Amount Date
WL-02977197 Labor Open 1 $0.00 Oct 20, 3:42 PM
WL-02977198 Labor Open 1.5 $275.00 Oct 20, 3:42 PM
WL-02977199 Travel Open 81 $0.00 Oct 20, 3:42 PM
WL-02978052 Labor Open 0.016666666666667 $38.00 Oct 21, 8:47 AM

Details