📍 Clermont Freestanding ED — 4405 S Highway 27, Clermont FL, 34714
Nov 7, 2024 → Nov 5, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 23, 2025
✗ SLA Missed
Active: 137 biz days
Paused: 111 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸111d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 4, 2025
111 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 5, 2025
1 business day (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 137 of ? biz days used
Created: Nov 7, 2024Completed: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 7 → Nov 7
Created
▶ Running
0
0
Nov 7 → May 27
Ready for Scheduling
▶ Running
135
135
May 27 → Nov 4
Ready for Release
⏸ Paused
111
—
Nov 4 → Nov 5
Scheduled
▶ Running
1
136
Nov 5 → Nov 6
Tech On Site
▶ Running
1
137
Dispatch0.0d
Holding111.5d (excluded)
Coordinators137.5d
Field Work1.4d
Billing1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
111.5 days
Coordinators
137.5 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 7, 2024
Due: Sep 23, 2025
Completed: Nov 6, 2025 (43 days late)
📅
248.0 daysTotal Age
⏱️
135.5d in Ready for SchedulingLongest Stage
🔄
8 transitionsStatus Changes
⚠️
135.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay135.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
111.5d
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/04/2025 Cever Per Fady confirmed appt for FSE for Nov 5th at 10 a.m. Lorenze, William K. <william.lorenze@ufhealth.org>
11/04/2025 Cever called 3522547701 and asked for Adrienne, transferred to Cardiology where i was able to speak to Adrienne. She advised the manager of the Dept William Bill Lorenze would prefer Philips FSE sent email adding Fady and Bill to the thread. william.lorenze@ufhealth.org
10/22/2025 YEspino Called 812-201-2540 to speak to Adrienne to verify the Pm info sent in. Was unable to speak to them so i left a message.
10/01/2025 ALuman - called Adrienne Hann 812-201-2540 to confirm and schedule. she was used as POC from a repair in Sept 2025 (case 0125964396). /no answer, left VM. sent email to ahan0021@shands.ufl.edu
06/24/2025 YEspino Called 352-254-7701 to try and verify the info for the pm sent in for this site. Was on hold to speak to somebody but while on hold the call was dropped.
06/24/2025 YEspino Called 352-265-0089 to speak to Rodney Brown over the PM in question. Not a good contact this is the number for another Biomed dept but not for the site in question.
06/12/2025 EMartin sent email to Louis Noel louisnoel2@gmail.com for update on device
🔧Work Performed
Completed PM-Pass
🔍Technician Findings
Completed PM-Pass
⚠️Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 107410623 - SN US824B1823
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Nov 16, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📞
Call
Completed Nov 4, 2025
11/04/2025 Cever called 3522547701 and asked for Adrienne, transferred to Cardiology where i was able to speak to Adrienne. She advised the manager of the Dept William Bill Lorenze would prefer Philips FSE sent email adding Fady and Bill to the thread. william.lorenze@ufhealth.org
📞
Live Call_ Left Message
Completed Oct 22, 2025
10/22/2025 YEspino Called 812-201-2540 to speak to Adrienne to verify the Pm info sent in. Was unable to speak to them so i left a message.
To: ahan0021@shands.ufl.edu
CC: central.scheduling@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips ULS Preventive Maintenance - Clermont Freestanding ED - Clermont, FL - WO-11452768
Body:
Hi Adrienne,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their service team, to assist with Preventive Maintenance of Ult
📞
Live Call_No Answer Unable to Leave Message
Completed Jun 24, 2025
06/24/2025 YEspino Called 352-254-7701 to try and verify the info for the pm sent in for this site. Was on hold to speak to somebody but while on hold the call was dropped.
📞
Live Call_No Answer Unable to Leave Message
Completed Jun 24, 2025
06/24/2025 YEspino Called 352-265-0089 to speak to Rodney Brown over the PM in question. Not a good contact this is the number for another Biomed dept but not for the site in question.
To: louisnoel2@gmail.com
CC: ashley.luman@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 11-02-2023.pdf
Subject: Philips ULS Preventive Maintenance - Clermont Freestanding ED - Clermont, FL - WO-11452768
Body:
Hi Louis,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their service team, to assist with Preventive Mainten
Oct 8, 2025 12:26pm
@Ashley Luman we are past the Warranty Expiration Date for this one. This will now require an Exception letter. Could you please contact this customer again. Please also generate and EL and send to Fady to work with the DSM to sign.
Adding @Cristina Everetts in case you need some assistance calling on this one.
Work Order: WO-01215165
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11452768
Location: Clermont Freestanding ED
Address: 4405 S Highway 27, Clermont, FL 34714
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US824B1823
Contact Name: Bill Lorenze
Contact Phone: 352-323-5173
Con
Timeline
📋
Work Order Created Nov 7, 2:29 PM
Work Order:WO-01215165
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanNov 7, 2:50 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:21m
🚨136.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:19 PM