Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215206 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina Heart Institute Pitt County Memorial Hospital — 520 Moye Blvd, Greenville NC, 27834

Nov 7, 2024 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 6, 2025
✓ SLA Met (12 biz days early)
Active: 196 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 23, 2025
18 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Jun 23 → Sep 17, 2025
60 business days (counted)
Running total: 195 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 196 of ? biz days used
Created: Nov 7, 2024 Completed: Sep 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jun 23 Ready for Release ⏸ Paused 18 —
Jun 23 → Sep 17 Scheduled ▶ Running 60 195
Sep 17 → Sep 18 Tech On Site ▶ Running 1 196
Dispatch 0.0d
Holding 18.5d (excluded)
Coordinators 196.1d
Field Work 4.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
18.5 days
Coordinators
196.1 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 7, 2024 Due: Oct 6, 2025 Completed: Sep 19, 2025 (17 days early)
📅
215.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
195.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Patricia Gordon — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 17, 2025
Visit 2 Sep 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 195.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
18.5d
Scheduled
60.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
07/18/2025 EMartin sent email to Jan and Zack advising devices will need rescheduled for Sept as well FSE will not be back from injury asked to send FSE Patty onsite 09/17/25 at noon 06/23/2025 EMartin rcvd email from Jan Measley confirming devices onsite start date 09/09/25 at noon

06/17/2025 EMartin called 2528475144 / Dwight Lowery stated he has his own office not in the cath lab provided number 252.847.4937

called 252.847.4937 stated he does not work in that office provided 252.847.4732

called 252.847.4732 left VM sent follow up email for update on devices

06/09/2025 EMartin rcvd email from Zack "These items are not in my inventory." 

sent email to Dwight Lowery dlowery@vidanthealth.com for update on devices

06/05/2025 EMartin sent email to Zack Bullock Zachary.Bullock@ecuhealth.org for update on device

🔧 Work Performed
9/17 - Travel from Nags Head NC to site. Performed ULS PM to completion, but device failed system & Hardware tests. All other tests performed passed. Contacted primary FSE (Brandon Daniels) to discuss. Device put back in service with restrictions. Created followup PM and Incident WOs. Follow up Incident created for Brandon, PWO-13568561 9/18 - finishing up paperwork and emails to customer and FSE
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Sparq Ultrasound System - IP 81296526 - SN US81911889
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215206
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 19.0 business days
📅
▶
4 Dispatch Scheduled Jun 23, 3:41 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Torey Fields
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 26d 23h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-09T16:00:00.000+0000
🚨 19.0 business days
📅
▶
2 Dispatch Scheduled Jul 18, 9:56 AM
Dispatch Scheduled → Technician Assigned
👷
Technician Assigned by Erin Martin
Technician: Patricia Gordon
🚨 43.0 business days
🔧
Status: Tech On Site by Patricia Gordon Sep 17, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 85d 20h
⏱️
▶
2 3x Labor Added Sep 18, 7:34 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 19h 32m
🚗
▶
2 Travel Added Sep 19, 7:32 AM
Travel Added → Status: Closed
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏱️
▶
2 Labor Added Sep 19, 1:00 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5h 29m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:49 AM
Invoice Number: SM-242044

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 60.5 business days (threshold: 2.0 business days)
Exceeded by 58.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 17, 12:00 PM
Created
Nov 7, 2:29 PM
Invoice #
SM-242044

Work Details (5)

Name Type Status Qty Amount Date
WL-02940167 Labor Open 2.5 $0.00 Sep 18, 7:34 AM
WL-02940168 Labor Open 1.5 $275.00 Sep 18, 7:34 AM
WL-02940169 Labor Open 0.5 $0.00 Sep 18, 7:34 AM
WL-02942087 Travel Open 120 $0.00 Sep 19, 7:32 AM
WL-02942465 Labor Open 0.016666666666667 $38.00 Sep 19, 1:00 PM

Details