Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215208 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina Heart Institute Pitt County Memorial Hospital — 520 Moye Blvd, Greenville NC, 27834

Nov 7, 2024 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (47 biz days early)
Active: 185 biz days
Paused: 29 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸29d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 9, 2025
29 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Jul 9 → Sep 17, 2025
49 business days (counted)
Running total: 184 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 185 of ? biz days used
Created: Nov 7, 2024 Completed: Sep 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jul 9 Ready for Release ⏸ Paused 29 —
Jul 9 → Sep 17 Scheduled ▶ Running 49 184
Sep 17 → Sep 18 Tech On Site ▶ Running 1 185
Dispatch 0.0d
Holding 29.5d (excluded)
Coordinators 185.5d
Field Work 3.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
29.5 days
Coordinators
185.5 days
Over SLA
Field Work
3.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Sep 19, 2025 (72 days early)
📅
215.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
184.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 184.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
135.5d / 1.0d SLA
Ready for Release
29.5d
Scheduled
50.0d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/09/2025 Emartin sent email to Zack advising FSE originally scheduled on medical leave will have FSE Patty Gordon onsite 10/02/25 at 9 am 07/09/2025 EMartin rcvd email from Zack for 10/3 @ noon

07/03/2025 EMartin sent email to Bullock, Zachary <Zachary.Bullock@ecuhealth.org> for update on device

🔧 Work Performed
while onsite, Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81582541 - SN US919B1073
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215208
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 30.0 business days
📅
▶
3 Dispatch Scheduled Jul 9, 10:27 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Torey Fields
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 42d 18h
⚠️ 8.0 business days
👷
Technician Assigned by Erin Martin Jul 18, 10:08 AM
Technician: Patricia Gordon
🚨 37.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 9, 1:55 PM
Scheduled For: 2025-10-02T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Sep 9, 2:54 PM
Scheduled For: 2025-10-02T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 17, 3:33 PM
Scheduled For: 2025-09-17T13:00:00.000+0000
🔧
Status: Tech On Site by Patricia Gordon Sep 17, 3:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 70d 5h
⏱️
▶
2 3x Labor Added Sep 18, 7:25 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 15h 36m
⏳ 2.0 business days
🏁
Status: Closed by Patricia Gordon Sep 19, 7:37 AM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏱️
▶
2 Labor Added Sep 19, 1:00 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5h 27m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:49 AM
Invoice Number: SM-242046

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 50.0 business days (threshold: 2.0 business days)
Exceeded by 48.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 17, 9:00 AM
Created
Nov 7, 2:29 PM
Invoice #
SM-242046

Work Details (4)

Name Type Status Qty Amount Date
WL-02940163 Labor Open 2 $275.00 Sep 18, 7:25 AM
WL-02940164 Labor Open 0.25 $0.00 Sep 18, 7:25 AM
WL-02940165 Travel Open 3 $0.00 Sep 18, 7:25 AM
WL-02942462 Labor Open 0.016666666666667 $38.00 Sep 19, 1:00 PM

Details