Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215221 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Advanced Radiology Partners — 60 Danbury Rd, Wilton CT, 06897

Nov 7, 2024 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (28 biz days early)
Active: 196 biz days
Paused: 19 biz days
🕐 Clock stopped: Tech Off Site (Sep 19, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 24, 2025
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 24 → Jun 27, 2025
3 business days (counted)
Running total: 138 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Jun 27 → Aug 26, 2025
41 business days (counted)
Running total: 179 of ? biz days used
▶ Clock Running
Status: Entered
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 179 of ? biz days used
▶ Clock Running
Status: On Hold
Aug 26 → Sep 4, 2025
6 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 19, 2025
11 business days (counted)
Running total: 196 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 196 of ? biz days used
Created: Nov 7, 2024 Tech Off Site: Sep 19, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jun 24 Ready for Release ⏸ Paused 19 —
Jun 24 → Jun 27 Ready for Scheduling ▶ Running 3 138
Jun 27 → Aug 26 Scheduled ▶ Running 41 179
Aug 26 → Aug 26 Entered ▶ Running 0 179
Aug 26 → Sep 4 On Hold ▶ Running 6 185
Sep 4 → Sep 19 Scheduled ▶ Running 11 196
Sep 19 → Sep 19 Tech On Site ▶ Running 0 196
Dispatch 0.0d
Holding 26.2d (excluded)
Coordinators 192.7d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
26.2 days
Coordinators
192.7 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Nov 7, 2024 Due: Oct 30, 2025 Completed: Sep 19, 2025 (41 days early)
📅
215.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
187.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 187.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
138.8d / 1.0d SLA
Ready for Release
19.5d
Scheduled
53.9d / 2.0d SLA
On Hold
6.8d
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2025 Rbailey - Rcvd call from 203.337.9729 Kimberly DeMorro. looking to schedule devices. Per Planner scheduling Joseph Nuovo to go to Wilton Sept 5 at 1030. Sending email to Advise


06/23/2025 Rbailey - Called 203.214.6497 NA Left VM for Kim Demorro. Advised that I was sending email to confirm devices to kimberly.demorro@adrad.com


06/13/2025 MHamersley - called 203-337-9729, call went to clinical science's VM/LM; called 203-214-6497, call went to Kim DeMorro's VM/LM. 


WO-01215221- Ultrasound US923B1883

WO-01237594- Ultrasound US923B1884

WO-01215039- Ultrasound US823B1733

WO-01215040- Ultrasound US823B1734

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 105860269 - SN US923B1883
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215221
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:48 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 20.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jun 24, 10:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 27d 18h
⏳ 3.0 business days
👷
▶
4 Technician Assigned Jun 26, 10:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-05T05:00:00.000+0000, 2025-09-05T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 11h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-05T15:30:00.000+0000
🚨 42.2 business days
🆕
Status: Entered by Brandi Rodriguez Aug 26, 1:49 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 60d 15h, 0m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Sep 4, 12:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-10T05:00:00.000+0000, 2025-09-10T00:00:00.000+0000, 2025-09-10T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: On Hold
To: Scheduled
Duration in Previous: 8d 23h
📅
Dispatch Scheduled by Brandi Rodriguez Sep 4, 5:24 PM
Scheduled For: 2025-09-05T14:00:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Joseph Nuovo Sep 5, 9:39 PM
Scheduled For: 2025-09-13T14:00:00.000+0000
⚠️ 7.3 business days
📅
Dispatch Scheduled by Brandi Rodriguez Sep 16, 12:54 PM
Scheduled For: 2025-09-19T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Sep 19, 10:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 21h
⏱️
3x Labor Added Sep 19, 3:15 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2.5, 140
🚗
Status: Tech Off Site by Joseph Nuovo Sep 19, 3:31 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 16m, 0m
🏁
Status: Closed by Joseph Nuovo Sep 19, 3:36 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 22, 9:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 7h
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:48 AM
Invoice Number: SM-242035

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Sep 19, 10:00 AM
Created
Nov 7, 2:29 PM
Invoice #
SM-242035

Work Details (4)

Name Type Status Qty Amount Date
WL-02942645 Labor Open 1.5 $275.00 Sep 19, 3:15 PM
WL-02942646 Labor Open 2.5 $0.00 Sep 19, 3:15 PM
WL-02942647 Travel Open 140 $0.00 Sep 19, 3:15 PM
WL-02944276 Labor Open 0.016666666666667 $38.00 Sep 22, 9:15 AM

Details