Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215226 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Vidant Beaufort Hospital — 628 E 12th St, Washington NC, 27889

Nov 7, 2024 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (13 biz days early)
Active: 218 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
135d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → May 27, 2025
135 business days (counted)
Running total: 135 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jul 10, 2025
30 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Jul 10 → Sep 25, 2025
54 business days (counted)
Running total: 189 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 25 → Oct 2, 2025
5 business days (counted)
Running total: 194 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Oct 2 → Nov 6, 2025
24 business days (counted)
Running total: 218 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 218 of ? biz days used
Created: Nov 7, 2024 Completed: Nov 6, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → May 27 Ready for Scheduling ▶ Running 135 135
May 27 → Jul 10 Ready for Release ⏸ Paused 30 —
Jul 10 → Sep 25 Scheduled ▶ Running 54 189
Sep 25 → Oct 2 Ready for Scheduling ▶ Running 5 194
Oct 2 → Nov 6 Scheduled ▶ Running 24 218
Nov 6 → Nov 6 Tech On Site ▶ Running 0 218
Dispatch 0.0d
Holding 30.5d (excluded)
Coordinators 221.2d
Field Work 1.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
30.5 days
Coordinators
221.2 days
Over SLA
Field Work
1.1 days
Billing
1.3 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Nov 7, 2025 (23 days early)
📅
248.6 days Total Age
⏱️
135.5d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
215.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 482 days old
🚨
Primary Delay 135.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 215.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
141.2d / 1.0d SLA
Ready for Release
30.5d
Scheduled
80.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 EMartin sent reminder email 

10/02/2025 EMartin sent email to Jeriesha advising FSE in the area on 11/06/25 FSE can start at 10am 09/29/2025 EMartin Fady sent email to Jeriesha "Do you have a slow day of the week that you prefer or certain hours of the day other than noon? Please review and advise."

09/25/2025 EMartin sent email to Jeriesha Stokes advising needing to reschedule TBD looping Fady into email 

09/09/2025 Emartin sent email to Jeriesha Stokes advising FSE originally scheduled on medical leave will have FSE Patty Gordon onsite 10/02/25 at noon 07/10/2025 EMartin rcvd email confirmation for 10/06/25 at 11 am

07/09/2025 EMartin sent email to Jeriesha Stokes jeriesha.stokes@ecuhealth.org for update on device

🔧 Work Performed
Traveled to site, met POC, got to work area. Performed ULS Tee Probe PM per instruction successfully.
🔍 Technician Findings
ULS Tee Probe PM
⚠️ Problem Description
Transducer, X8-2t - IP 83511313 - SN B3DT3D
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:29 PM
Work Order: WO-01215226
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:50 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
🚨 136.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 31.0 business days
👷
▶
4 Technician Assigned Jul 10, 8:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-06T04:00:00.000+0000, 2025-10-06T00:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 43d 16h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-06T15:00:00.000+0000
⚠️ 7.0 business days
👷
Technician Assigned by Erin Martin Jul 18, 10:14 AM
Technician: Patricia Gordon
🚨 37.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 9, 1:55 PM
Scheduled For: 2025-10-02T15:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Sep 9, 2:48 PM
Scheduled For: 2025-10-02T16:00:00.000+0000
🚨 13.0 business days
📅
Status: Ready for Scheduling by Erin Martin Sep 25, 2:19 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 77d 5h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Oct 2, 11:20 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-06T17:00:00.000+0000, 2025-11-06T15:00:00.000+0000
🚨 25.0 business days
🔧
Status: Tech On Site by Patricia Gordon Nov 6, 10:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 0h
⏱️
3x Labor Added Nov 6, 11:17 AM
Type: Labor, Travel
Status: Open
Qty: 2, 1, 72
✔️
Status: Completed by Patricia Gordon Nov 6, 1:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 33m
🏁
Status: Closed by Patricia Gordon Nov 6, 7:41 PM
From: Completed
To: Closed
Duration in Previous: 6h 30m
⏱️
▶
2 Labor Added Nov 7, 10:40 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246484

Bottlenecks

Ready for Scheduling
Duration: 135.5 business days (threshold: 1.0 business days)
Exceeded by 134.5 business days
Scheduled
Duration: 55.0 business days (threshold: 2.0 business days)
Exceeded by 53.0 business days
Ready for Scheduling
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Nov 6, 10:00 AM
Created
Nov 7, 2:29 PM
Invoice #
SM-246484

Work Details (4)

Name Type Status Qty Amount Date
WL-02998393 Labor Open 2 $0.00 Nov 6, 11:17 AM
WL-02998394 Labor Open 1 $275.00 Nov 6, 11:17 AM
WL-02998395 Travel Open 72 $0.00 Nov 6, 11:17 AM
WL-02999660 Labor Open 0.016666666666667 $38.00 Nov 7, 10:40 AM

Details